Rated 5 out of 5 by HIKARI It is a wonderful hotel.
The maximum service as SPG platinum could be received and it became a very comfortable trip.
Thank you for filling my demand .
If it goes to Madrid, he will certainly stay again.
Rated 4 out of 5 by vins 良かった
Rated 2 out of 5 by TORY このホテルは設備が素晴らしく古い
Rated 1 out of 5 by FUKUHARA amazing experience at your hotel
I would like to share my amazing experience with you.
Last week (June 18 -19, 2013) I visited Madrid with my family for the vacation. I had been planned it since March. In order to give them wonderful time, I selected your hotel from the five-stars hotels in Madrid.
When I arrived at the hotel, I was a little surprised because there is an exterior work at your hotel. If I had known it, I might not have made an reservation, because there are a lot of good hotels in Madrid.
After the check-in, the two rooms(600 & 601) are provided to us, where there were some frames out of the windows. And some worker were walking out of the window. It means that we have to close the curtains all day. I asked the front to change our room. I want to know why they allocated such rooms to us. If they were in the same postion, could they enjoy their vation? After my second request, they changed to the other rooms where there was no barrier out of the windows. At that time, they apologied to us and proposed my sons to provide someting to eat and drink as the token of theri apology. But after that, nothing was provided to them, and it made them very disappointed. So I explained them that the people in this hotel were very busy for making money and don't mind how the guest feel.
When we do the check-out, they asked us about our stay at their hotel. So I explained them what happend to us. They apologied to us again. I think it is a very useful phrase for them. Using it, they may settle any issues and forget.
During my stay, I learn one thing. When I select a hotel, I never use your group hotel not to feel uncomfortable. I really appreciate that you teach it to me.
Thank you so much.
Rated 5 out of 5 by Rich2809 Wonderful old fashioned hotel
I love this hotel. It is not modern, it is not trendy, the food is not stunning, it is not jammed with iPod players etc, it does not claim to be child friendly but the Westin Palace Hotel is a destination. It is a grand hotel.
The service is great, the suites are just so relaxing. The staff always make me feel welcomed. I have never experienced any problems with check in or check out or with the rooms. Doorman always greets me, never had any of the taxi problems people describe.
Travel, for me is not always about a free breakfast or a club lounge. Stay here and soak up the atmosphere, go out in the evening to one of the hundreds of tapas bars, have a glass or two of wine, you will love it.
At 8.30 it was only 35 minutes from the airport by taxi.
Location is second to none.
Rated 5 out of 5 by Alex777 short but the most memorable stay
I have stayed in Westin Palace over weekend with my wife and son on our recent trip to Madrid. I had warm memories of this hotel from a few years ago but this stay exceeded all my expectations. From the first minutes we stepped into hotel around noon on Saturday will we left on Sunday afternoon, the staff did take care of everything. Our room and the whole hotel and were in an immaculate shape – better than I remembered. The staff genially cared about our needs. The breakfast was superb. Upgraded suite (SPG PLT) was fantastic – both the room and the view. Special thanks to the General Manager Marc Lannoy who made our stay particularly memorable! With my ca. 450 lifetime nights with SPG, I can say that it is the best managed Westin in Europe, or, perhaps, the best Westin overall.
Rated 5 out of 5 by B903 Amazing Hotel, Great Staff, Great Location
I am always impressed by this hotel. I have been a guest at this hotel many times over the last 10 years and am always impressed by the staff and the way they treat their guest. On my recent stay, on 24 and 25 December, they went above and beyond and treated my family to wonderful stay. I wholeheartedly recommend them to anyone staying in Madrid.
Furthermore, the rooms and location are beyond compare whether you are just visiting, on business or focused on taking in all the great culture that Madrid has to offer.
Rated 5 out of 5 by BernieandEmily Best Location and Very Clean!
We stayed at Madrid Westin Palace Hotel. The location is great. Close to everything. Front desk staff are friendly and helpful. The room is VERY clean and VERY quiet! We had a wonderful vacation in Madrid!