Rated 4 out of 5 by nycnycnyc Location
Location was perfect. got upgraded at check in . Upgraded again at an additional charge. Had an executive suite and a regular room adjoining. the adjoining regular room was pretty beat up, mouldings, paint, and wallpaper had heavy use, but was clean. Good, not great. The suite was in slightly better shape but also not what I would expect of an SPG luxury property. peeling paint on the ceiling of the bathroom , peeling wallpaper, etc. Also, room service ordered was never quite right, nothing huge but annoying. And as far as I am concerned, when on vacation, I do not want to be annoyed. Nothing huge, but for the price you have to pay at that hotel, should not be the case. Also, the last night, the ac in the master bedroom crapped out. Greatest location available. Walk to everything you need to.
Overall, a good time, but fell short of a great luxury hotel experience.
July 15, 2014
Rated 5 out of 5 Beautiful property, great service
Love this property, great location. Central to everywhere I wanted to go, gorgeous building, spacious and comfortable rooms. Had the best night's sleep I've had in months!
Staff is also incredibly welcoming and helpful -- will always choose this property whenever I am in Madrid!
July 16, 2014
Rated 5 out of 5 by OGSF Perfect Location in Madrid and Very Comfortable
Fantastic hotel! We did a lot of walking in Madrid and found the Westin very convenient to all of the best sights ie the Prado, Reina Sofia and the Royal Palace as well as the subway. At the end of the day our room was large, spacious and relaxing for our family of 3. We were lucky to get a Junior Suite and the staff made sure it was clean and refreshed daily. For a hotel with a long history, our room was modern and updated. It was very luxurious and quiet. We ate breakfast every morning under the beautiful domed dining room. The buffet had a huge selection and was well worth the cost. The staff was very attentive to our needs. It was a wonderful place to enjoy of visit to Madrid.
July 8, 2014
Rated 5 out of 5 by Dre33 Perfect location
I stayed at this hotel in June of 2014. I used my suite night award upgrade for 2 nights and I was so glad I did as I had an amazing two room, 1.5 bath corner suite with stunning views of the fountain. The breakfast was very average as was the breakfast service. I actually had one of the waiters take my coffee as I was standing at the buffet grabbing food. The gym is severely lacking as well but I guess people don't care much about working out at this hotel. I like to stay fit so it is very important to me. Nice touch my the hotel to provide a bottle of champagne as it was my honeymoon. Overall, I had a wonderful stay with my husband and would definitely go back should my travel plans call for Madrid in the future. Thank you to the Westin Palace.
July 9, 2014
Rated 5 out of 5 by Katherine14 Highly recommended!
Impressive building in fabulous central location with friendly helpful staff. Only negative comment, was strong smell of cigarettes in the bedroom, which is not pleasant for a non smoker. Otherwise perfect.
July 12, 2014
Rated 3 out of 5 by elart7 Prime location but not much more
In a hotel room where a tiny soda costs 10 dollars one may expect two matching chairs. The room was huge but the window was small. The outside balconies were fake. There was nowhere to sit down if you are a couple. When you walk out, you are really in the middle of the events and the restaurant was grand, too. The champagne breakfast every day made our spirits soar. But don't count on hauling your own luggage, stairs and steps are omnipresent.
July 9, 2014
Rated 5 out of 5 by GraciePR Excellent Staff!!!!
On my next visit to Spain I will definitely stay at this propety! The location is great and most of all the staff! Ricardo from the Concierge was great he answered all of my questions and helped me locate my suitcase with the airline.The staff in the restaurant were amazing and made my stay fabulous.... the menu there is great. Thank you for everything!
July 8, 2014
Rated 5 out of 5 by LAURIE549 THIS HOTEL FELT LIKE HOME.
This hotel was welcoming and sweet. We enjoyed our room very much. We would not hesitate to recommend this hotel to our friends and family.
July 6, 2014