Rated 4 out of 5 by nycnycnyc Location
Location was perfect. got upgraded at check in . Upgraded again at an additional charge. Had an executive suite and a regular room adjoining. the adjoining regular room was pretty beat up, mouldings, paint, and wallpaper had heavy use, but was clean. Good, not great. The suite was in slightly better shape but also not what I would expect of an SPG luxury property. peeling paint on the ceiling of the bathroom , peeling wallpaper, etc. Also, room service ordered was never quite right, nothing huge but annoying. And as far as I am concerned, when on vacation, I do not want to be annoyed. Nothing huge, but for the price you have to pay at that hotel, should not be the case. Also, the last night, the ac in the master bedroom crapped out. Greatest location available. Walk to everything you need to.
Overall, a good time, but fell short of a great luxury hotel experience.
July 15, 2014
Rated 5 out of 5 by OGSF Perfect Location in Madrid and Very Comfortable
Fantastic hotel! We did a lot of walking in Madrid and found the Westin very convenient to all of the best sights ie the Prado, Reina Sofia and the Royal Palace as well as the subway. At the end of the day our room was large, spacious and relaxing for our family of 3. We were lucky to get a Junior Suite and the staff made sure it was clean and refreshed daily. For a hotel with a long history, our room was modern and updated. It was very luxurious and quiet. We ate breakfast every morning under the beautiful domed dining room. The buffet had a huge selection and was well worth the cost. The staff was very attentive to our needs. It was a wonderful place to enjoy of visit to Madrid.
July 8, 2014
Rated 5 out of 5 by Mark11111 Lavish Experience
My entire stay at the Palace was marked by friendly and helpful staff and a top notch facility.
July 26, 2014
Rated 5 out of 5 by edo68 great hotel
July 26, 2014
Rated 1 out of 5 by AlS0513 Strike Two
This is the second year in a row I have stayed at the Westin Palace in Madrid and the second year in a row where I have had an issue with the front desk. Last year I was waiting in the Gold/Platinum line and the agent decided to let someone who was not in the line come to the front to be checked in ahead of us who had been waiting. This year I arrived after 4PM and was told my room still needed to be cleaned. I was surprised by this since my SPG Ambassador notified them I would be arriving at before 2PM but accepted a coupon for a drink in the bar. The front desk clerk told me she would come and get me once my room was ready. After waiting about an hour I went to the front desk and was told my room was ready at which point I noticed my room had been downgraded. When I asked the front desk agent what had happened I was told that the room was still occupied and the current guest would not be leaving until 8PM. Of course, the front desk clerk never mentioned my room was no longer an executive suite. I noticed the change when signing the new check in form.
I find it difficult to believe the original person who checked me in was not aware of the issue sooner and I was not pleased that I was made to wait an hour for the downgraded room that was most likely available an hour earlier. When I eventual made it to the room I sent an e-mail to my Ambassador regarding the issue. The issues at this hotel were extremely frustrated and make me question the value of staying 100+ nights a year at one hotel chain. To the hotel's credit, they made several attempts to contact me during the stay and offered compensation. I explained I was not looking for compensation and wanted to express my frustration with the situation and to also let them know I would escalate the issue with Starwood upon my return home.
July 22, 2014
Rated 5 out of 5 by Vin1 Great Experience
This hotel is centrally located within walking distance to Museums, Shopping and Food. Excellent rooms and staff is very attentive. The two shortcoming are lack of a club level and therefore no club benefits for Platinum SPG members and the lack of tea/coffee maker in the room. The one complementary coffee is not enough.
July 19, 2014
Rated 5 out of 5 by LMCUSA Westin Madrid
The staff was fantastic and willing to go above and beyond to help with any issue or question! It is located in a superb location and an easy walk to museums and shops.
July 18, 2014
Rated 5 out of 5 by NYCJen Beautiful property, great service
Love this property, great location. Central to everywhere I wanted to go, gorgeous building, spacious and comfortable rooms. Had the best night's sleep I've had in months!
Staff is also incredibly welcoming and helpful -- will always choose this property whenever I am in Madrid!
July 16, 2014