Restrictions on the Acceptance of US Currency
Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican Pesos. We apologize in advance for any inconvenience this may cause our guests.
AWAY® Spa Partially Closed Until October 31, 2016
Until October 31, 2016, AWAY® Spa is partially closed for renovations. During this time, the treatment rooms and workout space will remain available. Please contact the hotel for additional information.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification.)
Check Cashing Policy
Hotel will cash personal checks for SPG Members only, with valid identification. Other conditions may apply.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
All rooms can accommodate either 3 adults or 2 adults and 2 children under 10 years of age. Extra charges may apply.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
We welcome cats and dogs 40 pounds or less. Guests must sign a waiver upon check-in and will be charged 25 USD per pet, per day above the room rate. There is also a non-refundable 100 USD cleaning fee regardless of length of stay. Guests travelling with other pets should contact the hotel in advance.
All guest rooms and public spaces are 100% non-smoking. Please contact the hotel for further information.