Important Notice Regarding Customer Payment Cards
Please go to www.starwoodhotels.com/paymentcardsecuritynotice for information regarding a recent payment card security issue
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age Requirement Policy
Guests must be 18 years or older to reserve a room.
Check Cashing Policy
Personal checks are not accepted. Travelers checks are accepted, with valid identification. There is a limit of 200 CAD per day. Other conditions may apply.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.
Early Departure Policy
An early departure fee of one night applies to guests checking out prior to their departure date. Guests need to alter their departure date with the Welcome Desk by noon the day after arrival to avoid the early departure fee. Please contact the hotel for further information.
Gift Certificate Policy
To purchase or redeem a gift certificate, please call the hotel directly at (514) 395-3135.
No Party Policy
In an effort to create a peaceful environment for all guests, please be advised that parties of any kind are not permitted in any of our guest suites. A maximum of 4 guests are permitted in a suite at any one time.
Photo Shoot, Video and Filming Policy
Photo shoot, video, and filming are not authorized. To make arrangements, please contact the hotel directly.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Pets up to 40 pounds are allowed. Guests will incur a non-refundable 100 CAD deep cleaning fee and an additional 25 CAD charge per pet, per night. Dog walking and grooming services are available upon request.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
A valid credit card is required at check-in for payment of the room, tax and incidentals. If a guest is paying cash, a deposit equal to the room and tax plus 250 CAD per day will be collected at check-in.
For payment arrangements to a third-party credit card, please contact the hotel's accounting department at least 72 hours prior the guest's arrival. Please call the hotel directly or email email@example.com; after hours, please contact the Whatever, Whenever manager on duty.
All guest rooms and public spaces are 100% non-smoking. A 200 CAD cleaning fee will be charged to any guest who violates the smoking policy.