Announcements & Policies
Live the W Life - W Residences
Iconic. Innovative. Influential. Every W Residence is a new chapter in our dynamic story and a unique and individual expression of visionary modern living. Fusing landmark architecture with a spectrum of local and global influences—past, present and future—and our signature W features and amenities, The Residences accentuate qualities indigenous to our locations, creating an exhilarating, harmonious relationship with our environment.
Live the W life 24/7/365 from New York to London, Hollywood to South Beach, and all points in between. Own the WOW
The hotel is compliant with federal government regulations for the Americans with Disabilities Act. Room amenities include TDD, close-captioned TV, handrails in bathroom by the bathtub and toilet, lowered toilet seats, roll-in showers, lower door peepholes and handicap parking. Please contact our Whatever/Whenever® service for TDD equipment set-up.
Guests must be 21 and over to consume alcoholic beverages, with a valid driver's license or passport.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Check Cashing Policy
Check cashing services are available to guests who present a valid, major credit card with photo identification. There is a limit of $100 per day; Starwood Preferred Guest Gold and Platinum members enjoy a $300 limit per day.
Connecting Room Policy
Connecting rooms cannot be guaranteed until check-in time. The following connecting room combinations are available; please contact the hotel directly to submit your request.
- Wonderful King connects to Wonderful 2 Queens
- Spectacular King connects to Spectacular 2 Queens
- Fantastic Suite King connects to Wonderful 2 Queens
- Fantastic Suite King connects to Spectacular 2 Queens
Credit Card Policy
We require a major credit card (Visa, Mastercard, American Express, Discover, Diner's Club and Carte Blanche) to be presented at check-in. While cash is accepted, an additional incidentals deposit of $200 per day is required.
Early Departure Policy
An early departure fee of one night's room and tax applies to guests checking out prior to their departure date confirmed at check-in. Please check the terms of your reservation for specific conditions or exceptions.
Gift Certificate Policy
To redeem a gift certificate, please contact the hotel directly at (201) 253-2432. Ten-day advance notice is required for all gift certificate reservations.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for more information.
We welcome cats and dogs 40 pounds or less. Guests must sign a waiver upon check-in and will be charged $25 per day above the room rate, with only one pet allowed per room. There is also a non-refundable $100 cleaning fee regardless of length of stay.
Service animals that provide assistance to individuals with disabilities are not pets. They are welcome at the hotel and are not subject to the policies and restrictions that apply to pets or other animals.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
For payment arrangements to a third-party credit card, please contact the hotel's Accounting Department at least 72 hours prior to guest's arrival. Monday through Friday, please call (201) 253-2448. After hours, contact the Talent Coach on Duty at (201) 253-2400
The hotel's public spaces and guestrooms are 100% smoke free. A $200 deep cleaning fee will apply to any guest who smokes in any guestroom.