From February 15 to March 3, 2017, the WET® Outdoor Heated Pool will be closed. Please contact the hotel for further information.
Políticas de reserva
Age Requirement Policy
Guests have to be 18 years or older with a valid photo ID to check-in.
Connecting Room Policy
The hotel features connecting rooms (king to twin). All efforts will be made to accommodate connecting room request; however, all requests are subject to availability at check-in.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Two adults are allowed per room at the regular rate. Rooms can accommodate a maximum of three adults, however supplement charges will apply. Two adults and one child (0-12 years of age) are allowed when using existing bedding in the room. A rollaway bed is allowed in selected rooms for a fee.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Políticas de check-in/check-out
Early Arrival Policy
The hotel’s standard check-in time is 3pm. If a guest arrives before 3pm, an early check-in can be requested but is subject to availability. To guarantee an early check-in, an additional night’s room rate will be charged.
Early Departure Policy
The hotel’s standard checkout time is noon. Please notify the hotel of an early departure at least 24 hours in advance of the departure day to avoid a one-night penalty charge.
Late Checkout Policy
We are happy to offer complimentary late checkout, subject to availability. Guests who wish to retain their rooms through 6pm may do so for a half-day's surcharge, or for a full-day's surcharge after 6pm, based on current room rates.
The hotel is pleased to offer a select number of accessible guest rooms based upon availability.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
We regret that we cannot accept pets at the hotel.
We asks for all guests to provide valid photo identification, such as a passport or ID card, upon check-in.
Políticas de saúde e bem-estar
Parties and private events are strictly prohibited in our guest rooms. Each suite can accommodate up to three adults. To arrange an event, please email our reservations team at WReservations.HK@whotels.com or our Whatever/Whenever® service at WW.HK@whotels.com.
While there are two smoking floors at W Hong Kong, local laws apply to all other areas of the hotel. Smoking is not permitted in public areas, restaurants and lounges, and all recreation facilities.