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Own the WOW - W Residences
Explore the Residences at W Santiago.
Iconic. Innovative. Influential. Every W Residence is a new chapter in our dynamic story and a unique and individual expression of visionary modern living. Fusing landmark architecture with a spectrum of local and global influences—past, present and future—and our signature W features and amenities, The Residences accentuate qualities indigenous to our locations, creating an exhilarating, harmonious relationship with our environment.
Live the W life 24/7/365 from New York to London, Hollywood to South Beach, and all points in between. Own the WOW.
Special Conditions
WET Swimming Pool - Limited Service
Until further notice, WET Swimming Pool will have limited food and non-alcoholic beverages. Please contact the hotel for further information.
Red2One Bar Closure
Our Red2One bar will be closed until further notice. Please contact the hotel for further information.
Currency Fluctuations
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Hotel Policies
Disability Accessibility Policy
The hotel provides amenities compliant with the needs of guests with disabilities, including TDD, close-captioned TV, handrails in bathroom by the bathtub and toilet, lowered toilet seats, roll-in showers, lower door peepholes and handicap parking. Please contact Whatever/Whenever® service for more information.
Alcohol Policy
Guests must be 18 and over to consume alcoholic beverages, with a valid driver's license or passport.
Age Requirement Policy
Guests must be 18 years or older with a valid photo ID to check-in.
Currency Policy
Please note that all prices are quoted in US Dollars, do not include taxes or gratuities, and may be subject to change.
Extra Bedding Policy
Rollaways beds will incur extra charges.
Pet Policy
We welcome cats and dogs 40 pounds or less. Guests must sign a waiver upon check-in and will be charged $25 per day above the room rate, with only one pet allowed per room. There is also a non-refundable $100 cleaning fee regardless of length of stay.
Smoking Policy
All guest rooms and public spaces are 100% non-smoking. Please contact the hotel for further information.
