In compliance with the Chilean law, the Rack Rate in local currency is displayed for informational purposes only. The amount may vary with no previous notice. Please contact the hotel for further information.
Age Requirement Policy
Guests must be 18 years or older with a valid photo ID to check-in.
Extra Bedding Policy
Rollaway beds and cribs are offered upon request and subject to availability. Children 12 and younger stay in existing bedding free of charge. Cribs are complimentary; rollaway beds are available for a fee. Not all rooms can accommodate rollaways or cribs due to space limitations. Please contact the hotel directly for more information.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
The hotel provides amenities compliant with the needs of guests with disabilities, including TDD, close-captioned TV, handrails in bathroom by the bathtub and toilet, lowered toilet seats, roll-in showers, lower door peepholes and handicap parking. Please contact Whatever/Whenever® service for more information.
Guests must be 18 and over to consume alcoholic beverages, with a valid driver's license or passport.
We welcome cats and dogs 40 pounds or less. Guests must sign a waiver upon check-in and will be charged $25 per day above the room rate, with only one pet allowed per room. There is also a non-refundable $100 cleaning fee regardless of length of stay.
Health & Well-Being Policies
All guest rooms and public spaces are 100% non-smoking. Please contact the hotel for further information.
Credit/Debit Card Policy
Debit and credit cards will be authorized at check-in for the amount of your stay plus an amount to cover incidentals. The authorization will hold the funds until checkout, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution, and the hotel is not responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
A valid credit card is required at check-in. Visa, MasterCard, American Express, and Diner’s Club credit cards are accepted. A guest checking into the hotel must present a valid driver’s license or a passport matching the name on the reservation, as well as a credit card matching the provided identification. The credit card will be authorized for payment of the room plus taxes. At checkout, a guest may pay with a credit card or with cash.
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