Guests must be 21 years or older with photo identification to reserve and check-in to a room.
Connecting Room Policy
At the W Lakeshore, connecting rooms are available upon request and based on availability. There are limited quantities. Due to this limitation, please contact the hotel directly to request connecting rooms.
Extra Bedding Policy
The W Chicago - Lakeshore does not allow rollaway beds in any guest rooms.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Please note that the check-in time for all suite accommodations is 4pm local time. This includes the Marvelous Suite, Wow Suite and Extreme Wow Suite.
Hotel does not offer a waitlist. Please check back to find availability.
Check-In & Checkout Policies
Early Departure Policy
An early departure fee of one night's room and tax applies to guests checking out prior to their departure date. Guests will be asked to confirm their departure date upon check-in.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Food & Beverage Policy
No need to bring your own, we’ve got a fully stocked bar for you to enjoy. If we catch you playing bartender with your own alcohol, Illinois state law requires that we confiscate it immediately and will hold it until you depart.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Pets (cats and dogs) weighing up to 45 pounds and dogs used for ADA purposes are allowed. No other animals are permitted. Guests will incur a one-time non-refundable cleaning fee of 100 plus an additional fee of 25 USD per night. These fees will be added to the room rate.
Pets must be on a leash or in an owner’s control. Pets are allowed to be unaccompanied in the guest room only if proper signage on the door informs the hotel staff that a pet is in the room. Pets are not allowed to disturb other guests.
Health & Well-Being Policies
Our Why Whisper? campaign is currently in place on all guestroom floors to secure a tranquil environment for our guests to enjoy during their stay. The following policies have been set forth to ensure all guests have the opportunity to relax in their rooms and feel safe.
Beginning at 9pm, security will welcome all guests at the main doors and check for room keys & registration. Visitors will be checked-in through the east side of the building.
At 10pm, no more than 4 registered guests will be allowed in a guest room.
Outside alcohol is not permitted at any time.
All guest rooms and public spaces are 100% non-smoking. A 250 USD cleaning fee will be charged to any guest who violates the smoking policy.
Check Cashing Policy
Check cashing services are available to guests who present a valid, major credit card (photo identification). There is a limit of $100 per day.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit Card Policy
3rd party credit cards are not accepted for transient guests.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
At this time W Chicago - Lakeshore does not issue Gift Certificates.
There are some incidental charges that will be charged as soon as you book your escape with the W Chicago - Lakeshore:
Paying by credit card? Room tax + 50% of room charges or $200 – whichever is the greatest. $200 for prepaid reservations.
Paying with cash? Room Tax + $200 per day. A valid credit card is also required at check-in.