Políticas do hotel
The hotel is compliant with ADA and offers wheelchair accessible public areas and select guestrooms. ADA-compliant guest rooms are wheelchair accessible and feature lowered door viewers, grab bars for the shower and toilet and a spacious living and bathroom area for easy maneuverability.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room or check in.
Check Cashing Policy
Check cashing services are available to guests who present a valid, major credit card (photo identification). There is a limit of $100 per day. Starwood Preferred Guest Gold and Platinum members can cash up to $300 per stay.
Connecting Room Policy
The hotel does not have connecting rooms with a door between the rooms. Rooms near each other or adjoining may be requested and the hotel will make every effort to fulfill those requests.
Credit Card Policy
We require a major credit card (Visa, Mastercard, American Express, Discover, Diner's Club and Carte Blanche) to be presented at check-in. While cash is accepted, an additional incidentals deposit of $200 is required.
Early Departure Policy
An early departure fee of $100.00 USD plus tax will be charged to guests checking out prior to their departure date confirmed at check-in. Please check the terms of your reservation for specific conditions or exceptions.
Early Arrival Policy
Check-in time is 3:00 pm CST. A request for early check-in can be made in advance but cannot be guaranteed. Every effort to fulfill the request will be made. In the event a guest arrives at the hotel before check-in time and has not requested an early check-in, the guest will only be allowed to check-in if a room is available at that time. Every effort will be made to check the guest in as soon as possible.
The hotel provides cribs at no charge to the guest. The crib comes with a mattress, sheet and blanket. Pillows and bumpers must be provided by the guest.
Gift Certificate Policy
The property distributes 2 types of gift certificates: Donations & Purchased.
Donated gift certificates are generally good for one complimentary night stay. Reservation requests should be directed to the Reservations Coordinator at firstname.lastname@example.org or (612) 215-3727. These requests are subject to availability and may not be applied to existing reservations.
Purchased gift certificates are good for a specific dollar amount and are purchased directly from the property. Reservations using a purchased gift certificate can be made via any Starwood booking channel as long as the reservation is not pre-paid. The gift certificate must be presented at check-in.
Gift Certificates can be purchased from the property by contacting the hotel. They can be purchased in the dollar amount of your choice.
A government-issued photo ID is required at check-in.
A government-issued photo ID is required to match a name on the room reservation in order to distribute guestroom keys or allow access to a guestroom.
Package Handling Policy
There is a $10 handling fee for all incoming and outbound packages.
We welcome cats and dogs 40 pounds or less. Guests must sign a waiver upon check-in. Guests will be charged an occupancy fee of $25 per pet per day and a one-time cleaning fee of $100.
Termos sobre cartões de crédito e de débito
Os cartões de débito e crédito serão autorizados no valor da sua estada durante o check-in, além de uma quantia para cobrir despesas inesperadas. Essa autorização manterá os fundos até o check-out, momento em que o montante implicado durante a estada será cobrado. Os valores autorizados podem demorar até 30 dias após o check-out para serem liberados pelo seu banco ou instituição financeira e o hotel não será responsável por quaisquer taxas ou encargos decorrentes.
We require a major credit card (Visa, Mastercard, American Express, Discover, Diner's Club and Carte Blanche) to be presented at check-in. Credit cards must be able to be authorized for all room and tax charges for the duration of the stay as well as an allowance for incidental charges.
Debit cards are also accepted but must be able to be authorized for all room and tax charges for the duration of the stay as well as an allowance for incidental charges. Please be advised that unused authorizations will be released back to the account but may take several days to appear on the account depending on the individual bank's security procedures.
The entire property is smoke-free including public spaces and guest rooms.