For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Hotel Renovations July 1 - November 1, 2014
From July 1 through November 1, 2014, the hotel outlets will be undergoing renovations. Until early September, breakfast will be served on the 4th floor in the hotel. Please contact the hotel for further information.
Disability Access Policy
The hotel is compliant with disability access requirements. Disability access compliant guest rooms are available. There are ramps and elevators to all areas of the hotel. Please contact the Whatever.Whenever dept. to set up all disability accessibility needs, including equipment prior to arrival. A wheelchair is provided complimentary upon request for use within the hotel.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age Requirement Policy
Guests must be 18 years or older with photo identification to check-in.
The hotel does not cash or accept personal checks for payment, but our Whatever/Whenever® service will be happy to connect you with a banking facility.
Connecting Room Policy
There are a total of 12 connecting rooms (six sets) in the hotel. These are either Wonderful or Spectacular rooms located on the 1st, 2nd and 3rd levels of the hotel. In order to confirm connecting rooms please email the Reservation Office in advance.
Early Departure Policy
Checkout dates are confirmed at check-in. Guests who depart early are charged one additional night room and tax. Some reservations are pre-paid and are non-refundable for the entire stay.
Early Arrival Policy
The hotel welcomes early arrivals based on availability, but cannot guarantee early check-ins before 3pm.
Extra Bedding Policy
We are pleased offer cribs upon request, for a fee. Blankets and pillows are also available. Please note that we do not offer rollaway beds.
Norme sul pacchetto famiglia
I bambini di età inferiore ai 12 anni dormono gratuitamente nei letti presenti in camera con un adulto pagante. Letti a scomparsa, letti a scomparsa per bambini e culle possono essere soggetti a costi aggiuntivi.
Gift Certifcate Policy
To redeem gift certificates, please call hotel directly. The orginal certificate must be presented at check-in, photocopied are not accepted. Please contact the Reservation Office to purchase gift certificates.
We asks for all guests to provide valid photo identification, such as a passport or ID card, upon check-in.
Late Checkout Policy
Late checkouts may be requested and are subject to availability. Checkout until 2pm is complimentary. For checkouts between 2pm and 6pm, 50% of one night's room rate will apply.
Package Handling Policy
We are happy to accept packages on behalf of hotel guests.
We welcome cats and dogs 80 pounds or less. Guests must sign a waiver upon check-in and will be charged 16 EUR per room per day. There is also a non-refundable 64 EUR cleaning per stay.
Regolamento per le carte di credito o bancomat
Al momento del check-in verranno addebitati sulla vostra carta di credito o bancomat l'importo del vostro soggiorno e una caparra a copertura degli oneri accessori. Tale importo sarà trattenuto fino al momento del check out, quando saranno addebitate le spese effettivamente sostenute durante il soggiorno.
L'importo trattenuto può richiedere fino a 30 giorni dopo la partenza per essere rilasciato dal proprio istituto
bancario o finanziario e l'hotel non è responsabile per eventuali tasse o oneri derivanti
Please contact the Reservation Office for pre-payment requests.
All guest rooms are non-smoking except for five Spectacular garden rooms. Smoking is allowed on our terrace and in front of hotel.
Visas are required for guests from most North American, European, and Middle Eastern countries. Travelers may purchase their visa at either international airport. Passports are required for entry into Turkey.
As of April 17, 2013, electronic visas (e-Visa) replace the “sticker visa” which was issued at border crossings. Applicants need to log onto www.evisa.gov.tr to provide the requested information. After the application is approved and the online payment is made, the e-Visa can be downloaded from the site.