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Disability Access Policy

The hotel is compliant with disability access requirements. Disability access compliant guest rooms are available. There are ramps and elevators to all areas of the hotel. Please contact the Whatever.Whenever dept. to set up all disability accessibility needs, including equipment prior to arrival. A wheelchair is provided complimentary upon request for use within the hotel.

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Age Requirement Policy

Guests must be 18 years or older with photo identification to check-in.

Check Policy

The hotel does not cash or accept personal checks for payment, but our Whatever/Whenever® service will be happy to connect you with a banking facility.

Connecting Room Policy

There are a total of 12 connecting rooms (six sets) in the hotel. These are either Wonderful or Spectacular rooms located on the 1st, 2nd and 3rd levels of the hotel. In order to confirm connecting rooms please email the Reservation Office in advance.

Early Departure Policy

Checkout dates are confirmed at check-in. Guests who depart early are charged one additional night room and tax. Some reservations are pre-paid and are non-refundable for the entire stay.

Early Arrival Policy

The hotel welcomes early arrivals based on availability, but cannot guarantee early check-ins before 3pm.

Extra Bedding Policy

We are pleased offer cribs upon request, for a fee. Blankets and pillows are also available. Please note that we do not offer rollaway beds.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways, and cribs may incur extra charges.

Gift Certifcate Policy

To redeem gift certificates, please call hotel directly. The orginal certificate must be presented at check-in, photocopied are not accepted. Please contact the Reservation Office to purchase gift certificates.

ID Requirement

For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.

Late Checkout Policy

Late checkouts may be requested and are subject to availability. Checkout until 2pm is complimentary. For checkouts between 2pm and 6pm, 50% of one night's room rate will apply.

Package Handling Policy

We are happy to accept packages on behalf of hotel guests.

Pet Policy

We welcome cats and dogs 80 pounds or less. Guests must sign a waiver upon check-in and will be charged 16 EUR per room per day. There is also a non-refundable 64 EUR cleaning per stay.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

Please contact the Reservation Office for pre-payment requests.

Smoking Policy

All guest rooms are non-smoking except for five Spectacular garden rooms. Smoking is allowed on our terrace and in front of hotel.

Visa/Passport Policy

Visas are required for guests from most North American, European, and Middle Eastern countries. Travelers may purchase their visa at either international airport. Passports are required for entry into Turkey.

As of April 17, 2013, electronic visas (e-Visa) replace the “sticker visa” which was issued at border crossings. Applicants need to log onto www.evisa.gov.tr to provide the requested information. After the application is approved and the online payment is made, the e-Visa can be downloaded from the site.