Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
WET® Bar Closure: November 4, 2013 - January 15, 2014
From November 4, 2013 until January 15, 2014, WET® Bar will be closed for an upgrade project. Services at WET® (swimming pool) will not be affected. Please contact the hotel for further information.
Norme degli hotel
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age Requirement Policy
Guests must be a minimum of 18 years old, with a valid photo ID, to check-in.
We regret that we are unable to accept personal checks. Additionally, check cashing services are not available.
Connecting Room Policy
We are pleased to provide connecting rooms based on availability upon arrival. Please request connecting rooms at the time of booking.
Credit Card Policy
Credit card holders must be present at the time of payment. Local credit cards can only be authorized on-site. Overseas credit cards must be presented at the time of check-in.
Early Departure Policy
The hotel accommodates early departures upon request. An early departure fee may apply depending upon the terms of reservation. Please contact the front desk for more information.
Early Arrival Policy
Welcome. Early arrivals before 6am are granted subject to availability for a fee equal to one night’s room rate. Arrivals between 6am and 11am are granted subject to availability for a fee equal to 50% of one night’s room rate. To guarantee immediate access to your guest room or suite upon early arrival, please make a reservation for the night prior.
Extra Bedding Policy
Our Whatever/Whenever® service will gladly provide one extra bed, per room, based on availability upon arrival. Fees apply. Please request extra bedding at the time of booking.
Gift Certificate Policy
To redeem a gift certificate, please refer to the terms and conditions of the gift certificate and contact the hotel directly to make a reservation. Certificate holders may be required to email or fax a copy of the gift certificate to complete the reservation, as well as present the original certificate at check-in.
For security purposes, we require all guests to provide a valid passport or Chinese identification card at check-in.
Late Checkout Policy
Standard check-out time is 12pm. Guests checking out between 12pm and 6pm will be charged 50% of one night’s room rate plus tax. Guests checking out after 6pm will be charge for an additional night.
Pets are not allowed.
We are pleased to accept third-party payment authorizations exclusively via bank transfer. Third-party credit card authorizations are not accepted unless the cardholder is present at the time of payment. Please contact the hotel for more information or to obtain bank details.
Room Deposit at Check-In
A deposit equal to the amount of your stay, plus an amount to cover incidentals is required at check-in. Credit card and cash payment is accepted to cover the deposit.
We are pleased to provide both non-smoking and smoking guest rooms. Please note that while the hotel's public spaces are non-smoking, designated outdoor smoking areas are available.
All international visitors to China must have a visa. The hotel is not able to grant or assist in any visa application. Please contact your nearest embassy or application centre for visa information.
The hotel does offer a waitlist. Please contact the hotel directly to be placed on the waitlist.