Guests must be a minimum of 18 years old, with a valid photo ID, to check-in.
Connecting Room Policy
We are pleased to provide connecting rooms based on availability upon arrival. Please request connecting rooms at the time of booking.
Extra Bedding Policy
Our Whatever/Whenever® service will gladly provide one extra bed, per room, based on availability upon arrival. Fees apply. Please request extra bedding at the time of booking.
Two adults are allowed to stay in a guest room or suite at the regular rate. Each guest room or suite can accommodate a maximum of three adults; however, additional fees will apply. Two adults and one child (up to 12 years of age) are allowed to stay in a guest room when using existing bedding. A rollaway bed can be added in select rooms for a fee.
A deposit equal to the amount of your stay, plus an amount to cover incidentals is required at check-in. Credit card and cash payment is accepted to cover the deposit.
The hotel does offer a waitlist. Please contact the hotel directly to be placed on the waitlist.
Regole per il check-in e il check-out
Early Arrival Policy
Early arrivals before 6am are granted subject to availability for a fee equal to one night’s room rate. Arrivals between 6am and 11am are granted subject to availability for a fee equal to 50% of one night’s room rate. To guarantee immediate access to your guest room or suite upon early arrival, please make a reservation for the night prior.
Early Departure Policy
The hotel accommodates early departures upon request. An early departure fee may apply depending upon the terms of reservation. Please contact the front desk for more information.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a valid passport (for foreigners) and a Chinese identification card (for local Chinese nationals). Photo identification must also match the name that is on the reservation. Otherwise, hotel may refuse check-in.
Late Checkout Policy
Standard check-out time is 12pm. Guests checking out between 12pm and 6pm will be charged 50% of one night’s room rate plus tax. Guests checking out after 6pm will be charge for an additional night.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Pets are not allowed.
All international visitors to China must have a visa. The hotel is not able to grant or assist in any visa application. Please contact your nearest embassy or application centre for visa information.
Regole in materia di salute e benessere
Parties and private events are strictly prohibited in guest rooms and suites. Appropriate action will be taken if any guest violates this policy. For assistance with a private event, please email our Events Sales Team at firstname.lastname@example.org or our Whatever/Whenever® Team at email@example.com.
We are pleased to provide both non-smoking and smoking guest rooms. Please note that while the hotel's public spaces are non-smoking, designated outdoor smoking areas are available.
Regole relative ai pagamenti
We regret that we are unable to accept personal checks. Additionally, check cashing services are not available.
Credit Card Policy
Credit card holders must be present at the time of payment. Local credit cards can only be authorized on-site. Overseas credit cards must be presented at the time of check-in.
Gift Certificate Policy
To redeem a gift certificate, please refer to the terms and conditions of the gift certificate and contact the hotel directly to make a reservation. Certificate holders may be required to email or fax a copy of the gift certificate to complete the reservation, as well as present the original certificate at check-in.
We are pleased to accept third-party payment authorizations exclusively via bank transfer. Third-party credit card authorizations are not accepted unless the cardholder is present at the time of payment. Please contact the hotel for more information or to obtain bank details.
Un messaggio da W Hotels
Live the W Life - W Residences
Iconic. Innovative. Influential. Every W Residence is a new chapter in our dynamic story and a unique and individual expression of visionary modern living. Fusing landmark architecture with a spectrum of local and global influences—past, present and future—and our signature W features and amenities, The Residences accentuate qualities indigenous to our locations, creating an exhilarating, harmonious relationship with our environment.
Live the W life 24/7/365 from New York to London, Hollywood to South Beach, and all points in between. Own the WOW