Guests must be a minimum of 18 years old, with a valid photo ID, to check-in.
Connecting Room Policy
We are pleased to provide connecting rooms based on availability upon arrival. Please request connecting rooms at the time of booking.
Extra Bedding Policy
Our Whatever/Whenever® service will gladly provide one extra bed, per room, based on availability upon arrival. Fees apply. Please request extra bedding at the time of booking.
Two adults are allowed to stay in a guest room or suite at the regular rate. Each guest room or suite can accommodate a maximum of three adults; however, additional fees will apply. Two adults and one child (up to 12 years of age) are allowed to stay in a guest room when using existing bedding. A rollaway bed can be added in select rooms for a fee.
A deposit equal to the amount of your stay, plus an amount to cover incidentals is required at check-in. Credit card and cash payment is accepted to cover the deposit.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
The hotel does offer a waitlist. Please contact the hotel directly to be placed on the waitlist.
Правила регистрации и выезда
Early Arrival Policy
Early arrivals before 6am are granted subject to availability for a fee equal to one night’s room rate. Arrivals between 6am and 11am are granted subject to availability for a fee equal to 50% of one night’s room rate. To guarantee immediate access to your guest room or suite upon early arrival, please make a reservation for the night prior.
Early Departure Policy
The hotel accommodates early departures upon request. An early departure fee may apply depending upon the terms of reservation. Please contact the front desk for more information.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a valid passport (for foreigners) and a Chinese identification card (for local Chinese nationals). Photo identification must also match the name that is on the reservation. Otherwise, hotel may refuse check-in.
Late Checkout Policy
Standard check-out time is 12pm. Guests checking out between 12pm and 6pm will be charged 50% of one night’s room rate plus tax. Guests checking out after 6pm will be charge for an additional night.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Pets are not allowed.
All international visitors to China must have a visa. The hotel is not able to grant or assist in any visa application. Please contact your nearest embassy or application centre for visa information.
Правила в отношении здорового образа жизни
Parties and private events are strictly prohibited in guest rooms and suites. Appropriate action will be taken if any guest violates this policy. For assistance with a private event, please email our Events Sales Team at firstname.lastname@example.org or our Whatever/Whenever® Team at email@example.com.
We are pleased to provide both non-smoking and smoking guest rooms. Please note that while the hotel's public spaces are non-smoking, designated outdoor smoking areas are available.
We regret that we are unable to accept personal checks. Additionally, check cashing services are not available.
Credit Card Policy
Credit card holders must be present at the time of payment. Local credit cards can only be authorized on-site. Overseas credit cards must be presented at the time of check-in.
Gift Certificate Policy
To redeem a gift certificate, please refer to the terms and conditions of the gift certificate and contact the hotel directly to make a reservation. Certificate holders may be required to email or fax a copy of the gift certificate to complete the reservation, as well as present the original certificate at check-in.
We are pleased to accept third-party payment authorizations exclusively via bank transfer. Third-party credit card authorizations are not accepted unless the cardholder is present at the time of payment. Please contact the hotel for more information or to obtain bank details.
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