W Atlanta - Buckhead
Announcements & Policies

Hotel Policies

3:00 PM     12:00 PM
SPG Keyless Available

ADA Policy

The hotel is compliant with federal government regulations for the Americans with Disabilities Act. Room amenities include TDD, close-captioned TV, handrails in bathroom by the bathtub and toilet, lowered toilet seats, roll-in showers, lower door peepholes and handicap parking. Please contact our Whatever/Whenever® service for TDD equipment set-up.

Alcohol Policy

Guest must be 21 years of age or older to purchase or consume alcohol. A valid identification is required to purchase alcohol. Guests are not permitted to bring alcohol into the hotel and alcohol may not be removed from the hotel property. Please contact the hotel for further information.

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve and check into a room.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel.  If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Check Policy

The hotel does not offer check cashing services.

Connecting Room Policy

The hotel offers connecting rooms in two configurations—one king room connecting with a double queen room, or one king room connecting with a double room. Please request connecting rooms in advance, subject to availability.

Credit Card Policy

We require a major credit card (Visa, Mastercard, American Express, Discover, Diner's Club and Carte Blanche) to be presented at check-in.

Early Departure Policy

An early departure fee of one night's room and tax applies to guests checking out prior to their departure date confirmed at check-in. Please check the terms of your reservation for specific conditions or exceptions.

Extra Bedding Policy

Our Whatever/Whenever® service will be thrilled to provide a crib for our wee guests, available by request. The crib measures 40"x43"x28" and features a steel frame with a four-inch foam mattress. While the hotel does not offer rollaway beds, blankets and additional pillows are available upon request.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly. Guests may use the amount of the gift certificate towards their final bill.

Noise/Disturbance Policy

Parties are not allowed in hotel guest rooms.

Pet Policy

We welcome cats and dogs 40 pounds or less. Guests must sign a waiver upon check-in and will be charged $25 per pet per day above the room rate. There is also a non-refundable $100 cleaning fee regardless of length of stay.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

We accept all major credit cards: Visa, MasterCard, American Express, Discover, Diner’s Club and Carte Blanche. We also welcome direct bill accounts; however, they require a minimum spend of $5,000 USD and 10 business days for approval.

For all third party credit card payments, a credit authorization form is required. The form must be sent a minimum of 3 days prior to arrival between the hours of 9am - 5pm EST. Please contact the hotel directly to submit this form. The form should be completed with your confirmation number, date of arrival and email address.

Smoking Policy

All guest rooms and inside public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates this policy.

Waitlist Policy

Hotel does not offer a waitlist.