For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Children's Access to Facilities
Due to the design and general layout of facilities at the hotel, there are no special designated areas for children. Children under 12 years of age are not allowed in Eclipse. Children between 12 and 18 years are granted access in Eclipse until 9pm with adult supervision. Children under 16 years of age are only allowed on the WET Deck with adult supervision. For more information, please contact the hotel directly.
Tourist Tax Beginning November 1
Beginning November 1, 2012, a local tourist tax of 2.5 Euros per person, per night, will be applied upon check-out. Please contact the hotel for further information.
Rollaway Beds Unavailable: February 15 - 20, 2014
From February 15 to February 20, 2014, rollaway beds are unavailable. During this time, a maximum of 2 persons are allowed per room. Please contact the hotel at firstname.lastname@example.org for further information.
Disability Accessbility Policy
The hotel provides amenities compliant with the needs of guests with disabilities, including TDD, close-captioned TV, handrails in bathroom by the bathtub and toilet, lowered toilet seats, roll-in showers, lower door peepholes and handicap parking. Please contact Whatever/Whenever® service for more information.
Guest must be 18 years of age or older to purchase or consume alcohol. A valid identification is required to purchase alcohol. Guests are not permitted to bring alcohol into the hotel and alcohol may not be removed from the hotel property. Please contact the hotel for further information.
Age Requirement Policy
Guests must be 18 years or age or older to reserve a guest room.
Babysitting/Child Care Policy
Per hotel policy, the hotel cannot arrange childcare. For phone numbers of local companies that provide childcare service, please email email@example.com.
Check Acceptance Policy
We regret that we do not accept personal checks.
Connecting Room Policy
Connecting rooms are available. All Cool Corner Suites connect with either Fabulous or Wonderful Twin bedded Rooms. Other connecting room categories are also available. For more information or to make a request, please email firstname.lastname@example.org
Please note that all prices are quoted in Euro, do not include taxes or gratuities, and may be subject to change.
There is an evening attire dress code for Eclipse—please contact the hotel directly for more information.
Early Departure Policy
An early departure fee of €100 applies to guests checking out prior to their departure date confirmed at check-in. Please check the terms of your reservation for specific conditions or exceptions.
Extra Bedding Policy
Our Whatever/Whenever® service will be thrilled to provide extra bedding for specific room categories with king beds, available upon request for a fee. Rooms with twin beds cannot accommodate rollaway beds. Please contact the hotel for more information on associated charges.
Cribs are complimentary. For safety reasons, only a fitted crib sheet and a fitted mattress pad are provided with the crib. Upon guest request only, hotel can also provide a crib blanket
Facility Use Policy: Spa and Gym
Access to the Spa WET® area is based on availability. A charge of 20 EUR per person applies and reservations are required on weekends and during high season. Complimentary access to the Jacuzzi, sauna, and steam room is guaranteed when booking facials, massages, or body treatments.
Access to gym’s sauna is complimentary for all hotel guests.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
Please contact the reservations department directly at email@example.com to purchase or redeem gift certificates.
Package Handling Policy
We are happy to accept, hold and ship packages on behalf of hotel guests for a handling fee. Please contact our Whatever/Whenever® service for more information on surcharges.
We welcome cats and dogs 18kg (40 pounds) or less. Guests must sign a waiver upon check-in and will be charged €25 per pet per day above the room rate. There is also a non-refundable €100 cleaning fee regardless of length of stay. Please ensure to include pet's name, breed, size, age and weight in the reservation.
Please note that pets are not allowed in public areas such as restaurants and the WET® pool deck.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
We strictly enforce a no-smoking policy throughout all designated hotel guest rooms and indoor public spaces. Guests may request for smoking rooms at the time of check-in, subject to availability. Please contact the hotel for more information.
We ask for all guests to provide valid passport upon check-in.