W Beijing - Chang'an

Hotel Policies

2:00 PM     12:00 PM

Accessibility Policy

The hotel offers two non-smoking disability access rooms. These wheelchair-accessible rooms feature a handrail setup and alarm system. We are also pleased to provide one accessible elevator, with lower buttons, and wheelchairs, which are available exclusively for on-property use.

Accessible rooms and amenities are based upon availability, so requests should be made at the time of reservation. Guests can book Disability Access Rooms online via the hotel website by selecting the guest room type labeled Accessible: King Bed or by special request via any hotel-run channel, including telephone, fax, and email.

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older, with valid identification.

Age Requirement Policy

Guests must be a minimum of 18 years old, with valid photo identification, to check-in. All guests under 18 years old must be accompanied by an adult.

Check Policy

We regret that we are unable to accept personal checks. However, checks from contracted companies and travel agencies are accepted.

Connecting Room Policy

Connecting rooms are not available at this time.

Credit Card Policy

The cardholder must be present for the hotel to accept a credit card as form of payment. Most major credit cards are accepted; however, China Union Pay Cards are not accepted for deposits and can only be accepted at checkout.

A third party who wishes to pay for a guest’s room must complete an Authorization Approval Form and fax or e-mail a clear copy of the credit card’s front and back before the guest’s arrival. Please specify which charges can be charged to the credit card.

Early Departure Policy

We’re happy to accommodate early departures upon request. However, prepaid reservations will be charged an early departure fee equal to 100% of the reservation. All other reservations are subject to individual terms and an early departure fee may apply. Please contact the hotel directly for more information.

Early Arrival Policy

Early arrivals are granted for a fee, subject to availability. For an early arrival before 6am, the fee is equal to one night’s room rate. For an early arrival between 6am and 11am, the fee is 50% of one night’s room rate. To guarantee an early arrival, please reserve the room for the previous night.

Extra Bedding Policy

Our Whatever/Whenever® service will gladly provide one extra bed per guest room for a fee of 350 CNY plus a 15% service charge. Extra bedding is subject to availability, so please make your request when you make your reservation.

ID Requirement

For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.

Late Checkout Policy

Standard checkout time is 12pm. Guests who check out between noon and 6pm will be charged 50% of one night’s room rate plus tax. Guests who check out after 6pm will be charged an additional night.

Pet Policy

You’re invited—and your pet is too. Experience W Beijing – Chang'an with your four-legged friend by your side. Please note that cats and dogs must be docile, healthy, and 18 kilograms/40 pounds or less. A 500 CNY daily cleaning fee or one-time 1,000 CNY cleaning fee (for longer stays) applies.

Payment Policy

The hotel accepts local currency and foreign currencies according to local bank policy.

Smoking Policy

As of June 1, 2015, smoking is no longer permitted within guest rooms and the rest of the hotel premises, in accordance with Beijing Tobacco Control Regulations. Smoking is allowed only at designated smoking areas outside the hotel building.