Announcements
Hotel Policies
Disability Access Policy
We are pleased to provide amenities compliant with the needs of guests with disabilities, including specially designed Wonderful Rooms, TDD, close-captioned TVs, handrails in bathrooms by the bathtub and toilet, lowered toilet seats, roll-in showers and lower door peepholes. Please contact the hotel for special arrangements.
Alcohol Policy
Guests are required to be 18 years or older, with photo identification to purchase or consume alcoholic beverages.
Age Requirement Policy
Guests are required to be 18 years or older, with photo identification to reserve a room.
Check Acceptance Policy
Per the Central Bank of Russian Federation regulations, we regret that we do not accept personal, commercial or traveller's checks.
Connecting Room Policy
Connecting rooms are subject to availability and can be booked only through the hotel. Please contact the hotel directly to discuss available configurations.
Currency Policy
Please note that all prices are quoted in Russian rubles (RUB), do not include taxes or gratuities and may be subject to change. The hotel does not provide currency exchange services.
Early Departure Policy
An early departure fee of one night's room rate plus tax will be charged to guests checking out prior to their departure date. Guests will be asked to confirm their departure date upon check-in and may change their departure date at this time without penalty, depending on the terms of the rate.
Early Arrival Policy
Early arrivals are granted upon request and subject to availability and fee. Check-ins before 3pm are guaranteed when stay, including early check-in fee, is prepaid 24-hours in advance.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
ID Requirement
All guests are required to provide a valid passport with Russian visa upon check-in.
Late Checkout Policy
Checkout time is 12pm. For late checkout before 6pm, a half-room rate will apply. For late checkout after 6pm, a full room rate will apply. Please contact the hotel to arrange late checkout.
Spa Policy
All guests staying at the hotel are invited to enjoy our spa facilities (WET®, the steam room and sauna) for RUB 600 per day. Guests who are staying in a suite and guests who make a treatment reservation at Bliss® Spa enjoy complimentary access to the spa facilities.
P.A.W. - Pet Policy
We are pleased to welcome cats and dogs 18kg (40 pounds) or less. Guests must sign a waiver upon check-in and will be charged an additional RUB 900 per pet, per day. There is also a non-refundable RUB 3,000 cleaning fee, regardless of length of stay.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Payment Policy
We require a major credit card (Visa, MasterCard, American Express, JCB or Diner's Club) to be presented at check-in. While cash is accepted, an additional incidentals deposit of RUB 6,000 per day is required.
Smoking Policy
We regret that smoking is not allowed in any guest rooms, restaurant and bars or public areas of W St. Petersburg and is only permitted outside the hotel. A $200 cleaning fee will be charged for smoking in guest rooms, restaurants and bars or public areas not designated for smoking.
Visa and Registration Policy
All travelers to Russia are required to have a valid passport and Russian entry visa. Visas must be arranged through the Russian embassy/consulate prior to your arrival. W St. Petersburg provides visa support services to all hotel guests and visa support letters are complimentary. However, in case of reservation cancellation or non-arrival, a charge of 2,400 RUB per visa support letter will be charged to the credit card on file.
In addition, all guests arriving to Russia must be registered in the district that they will spend time during their stay. Registation is done on guests behalf for all non-residents and costs 300 RUB per person/stay.
For more information, please visit http://www.wstpetersburg.com/en/russian-visa or contact the Reservation Department at (7)(812) 610 6161 or wstpetersburg@whotels.com.