圣彼得堡 W 酒店

  • 俄罗斯联邦
  • 圣彼得堡
  • Voznesensky Prospect 大道 6 号
  • 邮政编码 190000
  • 地图

圣彼得堡 W 酒店
通告

酒店政策

3:00 PM     12:00 PM

Disability Access Policy

We are pleased to provide amenities compliant with the needs of guests with disabilities, including specially designed Wonderful Rooms, TDD, close-captioned TVs, handrails in bathrooms by the bathtub and toilet, lowered toilet seats, roll-in showers and lower door peepholes. Please contact the hotel for special arrangements.

Alcohol Policy

Guests are required to be 18 years or older, with photo identification to purchase or consume alcoholic beverages.

Age Requirement Policy

Guests are required to be 18 years or older, with photo identification to reserve a room.

Check Acceptance Policy

Per the Central Bank of Russian Federation regulations, we regret that we do not accept personal, commercial or traveller's checks.

Connecting Room Policy

Connecting rooms are subject to availability and can be booked only through the hotel. Please contact the hotel directly to discuss available configurations.

Currency Policy

Please note that all prices are quoted in Russian rubles (RUB), do not include taxes or gratuities and may be subject to change. The hotel does not provide currency exchange services.

Early Departure Policy

An early departure fee of one night's room rate plus tax will be charged to guests checking out prior to their departure date. Guests will be asked to confirm their departure date upon check-in and may change their departure date at this time without penalty, depending on the terms of the rate.

Early Arrival Policy

Early arrivals are granted upon request and subject to availability and fee. Check-ins before 3pm are guaranteed when stay, including early check-in fee, is prepaid 24-hours in advance.

家庭计划政策

12岁或以下儿童在与付费成人共用一间客房时,可免费使用客房现有床位。折叠床、儿童折叠床和婴儿床可能会额外收费。

ID Requirement

All guests are required to provide a valid passport with Russian visa upon check-in.

Late Checkout Policy

Checkout time is 12pm. For late checkout before 6pm, a half-room rate will apply. For late checkout after 6pm, a full room rate will apply. Please contact the hotel to arrange late checkout.

Spa Policy

All guests staying at the hotel are invited to enjoy our spa facilities (WET®, the steam room and sauna) for RUB 600 per day. Guests who are staying in a suite and guests who make a treatment reservation at Bliss® Spa enjoy complimentary access to the spa facilities.

P.A.W. - Pet Policy

We are pleased to welcome cats and dogs 18kg (40 pounds) or less. Guests must sign a waiver upon check-in and will be charged an additional RUB 900 per pet, per day. There is also a non-refundable RUB 3,000 cleaning fee, regardless of length of stay.

信用卡/借记卡政策

在您登记入住时,将从借记卡和信用卡中授权扣除您的住宿费用及杂费。 此授权金额将保留至您退房离店,届时将收取您在住宿期间所使用的实际费用金额。 在您离店之后,该授权金额可能会需要最多 30 天时间由您的银行或金融机构公布,酒店将不承担任何由此产生的费用或收费。

Payment Policy

A major credit card (Visa, MasterCard, American Express, JCB, or Diner’s Club) must be presented at check-in. While cash is accepted, an additional incidentals deposit of RUB 6,000 per day is required.

A credit card holder must be physically present at check-in. To arrange a third-party credit card payment, please contact the reservations department at reservations.wstpetersburg@whotels.com. A third-party credit card payment must be pre-approved at least 48 hours prior to a guest’s arrival.

Pre-payment can be also arranged through a bank transfer. Pre-payment must be received by the hotel in accordance with rate plan terms, at least 72 hours prior to a guest’s arrival. Please contact the reservations department for more information.

Smoking Policy

We regret that smoking is not allowed in any guest rooms, restaurant and bars or public areas of W St. Petersburg and is only permitted outside the hotel. A $200 cleaning fee will be charged for smoking in guest rooms, restaurants and bars or public areas not designated for smoking.

Visa and Registration Policy

All travelers to Russia are required to have a valid passport and Russian entry visa. Visas must be arranged through the Russian embassy/consulate prior to your arrival. W St. Petersburg provides visa support services to all hotel guests and visa support letters are complimentary. However, in case of reservation cancellation or non-arrival, a charge of 2,400 RUB per visa support letter will be charged to the credit card on file.

In addition, all guests arriving to Russia must be registered in the district that they will spend time during their stay. Registration is done on guest's behalf for all non-residents and costs 350 RUB per person/stay.

For more information, please visit http://www.wstpetersburg.com/en/russian-visa or contact the Reservation Department at (7)(812) 610 6161 or wstpetersburg@whotels.com.