Announcements
Special Conditions
Fireworks Views Not Guaranteed: July 4, 2013
On July 4, 2013, please note that rooms with views of the fireworks cannot be guaranteed in advance. Please contact the hotel for further information.
Hotel Policies
ADA Policy
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Alcohol Policy
Guests must be 21 and over to consume alcoholic beverages, with a valid driver's license or passport.
Age Requirement Policy
Guests must be 21 years of age or older to reserve a guest room.
Babysitting/Child Care Policy
Babysitting services are available through the Concierge Desk. Please give at least 24 hours' notice of your needs and times, and we'll be happy to arrange accordingly.
Check Cashing Policy
Check cashing is allowed with a maximum per day of $100.00 dollars and $300.00 per stay for non-SPG guests. Gold, Platinum and SPG VIP guests can cash any amount per day, up to $300.00 per stay.
Connecting Room Policy
The hotel offers a limited number of connecting rooms. Please request for connecting rooms in advance, subject to availability.
Early Departure Policy
An early departure fee of one night's room and tax applies to guests checking out prior to their departure date confirmed at check-in, if the hotel is not notified by 4pm the day before the new departure date. Please check the terms of your reservation for specific conditions or exceptions.
Extra Bedding Policy
Our Whatever/Whenever® service will be thrilled to provide a crib for our wee guests, available by request. The crib measures 40"x43"x28" and features a steel frame with a four-inch foam mattress. Rollaway beds are also available by request in select rooms and all suites, one per room, for a fee of $40 per day. Please advise of your needs while making your reservation.
Gift Certificate Policy
Gift certificates may be redeemed by calling in-house reservations only. Guest will also need to present original certificate upon check in.
Suite Dreams Policy
In an effort to create a peaceful environment for all of our guests, please be advised that parties of any kind are not permitted in any of our guest rooms or suites. Noise complaints are taken very seriously and may result in eviction without compensation.
A maximum of 4 guests are permitted in a suite or guest room at any one time. Any compensation given to guests disturbed by you or your guests may be charged to your account at the hotel’s discretion.
Package Handling Policy
We are happy to accept, hold and ship packages on behalf of hotel guests for a handling fee. Please contact our Whatever/Whenever® service for more information on surcharges.
Pet Policy
We welcome cats and dogs 40 pounds or less. Guests must sign a waiver upon check-in and will be charged $25 per pet per day above the room rate. There is also a non-refundable $100 cleaning fee regardless of length of stay.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Payment Policy
We require a major credit card (Visa, Mastercard, American Express, Discover, Diner's Club and Carte Blanche) to be presented at check-in. While cash is accepted, a credit card is required at check-in for incidentals. We accept third party authorizations—please contact the hotel for more information.
Smoking Policy
The entire property is non-smoking.
Suite Policy
Please reserve WOW suites directly through the hotel at (202) 661-2462 or email at sales.washingtondc@whotels.com. All suites include one king bed only.
Waitlist Policy
The hotel does not offer a waitlist. Please check back for availability.