W Singapore - Sentosa Cove

  • 21 Ocean Way
  • Singapore,
  • 098374
  • Singapore
  • Map

W Singapore - Sentosa Cove
Announcements

Special Conditions

Currency Fluctuations

For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations.  Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card.  Please contact the hotel if you have any questions.

Hotel Access Information

All hotel guests must present their hotel confirmation (printed or by mobile device) to enjoy complimentary access to the island. If no confirmation is presented, guests will be required to pay the Sentosa Gantry fee of 4 – 6 SGD to access the island. Please contact the hotel for further information.

Arrival and Departure Information: July 13 and July 20, 2014

Beginning July 13, 2014, the hotel will be hosting a private event. Guests that stay on July 12, 2014 are kindly asked to checkout by 12pm. Please note that there will be no luggage storage after checkout on this day.

In addition; on July 20, 2014, early check-ins before 3pm, cannot be accommodated.

All dining outlets will remain open to the public during this period.

Please contact the hotel for further information.

Hotel Policies

3:00 PM     12:00 PM

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Age for Registration Policy

Guests must be a minimum of 18 years old, with a valid photo ID, to check-in.

Check Acceptance Policy

We're sorry. We regret that we are unable to accept personal checks.

Connecting Room Policy

Connecting rooms are available upon request at check-in. Hotel features connecting rooms with the following setups:   

  • Spectacular Room to Spectacular Room
  • Fabulous Room to Fabulous Room
  • Fabulous Room to WOW suite
  • Fabulous Room to Extreme WOW suite
  • Marvelous Suite  to Spectacular Room 

Early Departure Policy

The hotel accommodates early departures upon request. An early departure fee of one night's room and tax applies to guests checking out prior to their departure date confirmed at check-in. Please check the terms of your reservation for specific conditions or exceptions.

Early Arrival Policy

Welcome. Early arrivals are granted upon request (subject to availability) and charged according to resort policy. To guarantee immediate access to your guest room or suite upon early arrival, please make a reservation for the night prior.

Extra Bedding Policy

Our Whatever/Whenever® service will gladly provide complimentary cribs for our youngest guests. Requests for cribs or rollaway beds are addressed based on availability upon arrival and room type booked. Please request extra bedding at the time of booking.

Family Plan Policy

Children 12 or younger sleep for free in the existing room bedding. Rollaways and cribs are available upon request at no additional cost and are based on availability upon arrival. Buffet breakfast is available for children at 50% off the regular adult price.

Late Checkout Policy

Come again. We are happy to accommodate late checkouts between 12pm and 6pm (based on availability) for a half-day room rate. For checkouts after 6pm, a full-day room rate will apply.

Noise/Disturbance Policy

Parties and private events are strictly prohibited in our guest rooms. Please contact our catering specialist or our Whatever/Whenever® service to arrange an event.

Occupancy Policy

A maximum of three adult guests are permitted per guest room or suite, with the following exceptions. Our Away rooms can accommodate a maximum of two adult guests and one child under the age of 12 sharing the existing bed. Our Spectacular double rooms and Fabulous double rooms can accommodate a maximum of four adult guests sharing the existing beds. Please note that an additional occupancy fee will apply for the third and fourth guests; however, extra beds are subjected to availability.

Sentosa Gantry Fee

Guests must present a printed confirmation letter to the Sentosa gantry to enjoy free access to the island.

Pet Policy

Pets are not allowed.

Payment Policy

We are pleased to accept third-party authorizations. Please note that a credit card authorization form must be completed and faxed or emailed to the resort, along with a clear copy of the front and back for the credit card, prior to guest’s arrival. Further, third parties should specify which charges may be charged to the credit card. Contact the resort for additional information.

Please note that a deposit or security bond of 150 SGD per room per night is requried for all rooms. Deposits may be placed in cash or on a credit card at check-in time.

Restaurant Policy

Children aged at least 8 years old are welcome to dine at SKIRT when accompanied by an adult.

Smoking Policy

Smoking rooms are subject to availability and may be requested at the time of check-in. Designated smoking areas are also provided throughout the hotel. A 500 USD deep cleaning fee will apply to any guest who smokes in a non-smoking area.