W London - Leicester Square
Announcements & Policies

Hotel Policies

3:00 PM     12:00 PM
SPG Keyless Available

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older with valid identification.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room. Proof of identification may be requested at check-in.

Check Policy

Banker’s and traveller’s cheques are not accepted.

Connecting Room Policy

Connecting rooms are limited and therefore cannot be guaranteed. Please contact the hotel directly to make these arrangements. 

Early Departure Policy

In the event of early departure, 24 hours notice (by 6pm local time of the day prior) of the revised departure date is required to avoid a one-night penalty charge at the confirmed rate, excluding local taxes.

Early Arrival Policy

Welcome. Check-in time is 3pm. Early arrivals are granted upon request, subject to availability and charged according to hotel policy. To guarantee immediate access to your room upon early arrival, please make your reservation for the night prior. Early check-in should be confirmed directly with the hotel.

Extra Bedding Policy

Up to one extra bed can be accommodated in a suite. Rollaway beds are available upon request for a fee of 60 GBP, including VAT. Cribs are provided upon request and are free of charge. The hotel does not provide blankets, bumpers, or pillows. Guest must bring their own.

Family Plan Policy

Children who are 12 years or younger sleep for free in the existing bedding of a room shared with a paying adult. For children above the age of 12, extra charges may be incurred. Rollaway beds are available upon request for a nightly fee. Only a suite can accommodate an extra rollaway bed.

ID Requirement

For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.

Late Checkout Policy

Come again. Standard checkout is at 12pm. We are happy to offer late checkout at 1pm (based on availability), after which an hourly rate of 25 GBP plus VAT will apply. For late checkouts after 6pm, a full daily room rate will apply.

Pet Policy

You’re invited—and your pet is too. Experience W London - Leicester Square with your four-legged friend by your side. Please note that cats and dogs must be 18 kilograms (40 pounds) or less. Service animals are not subject to the weight limit. A 25 GBP supplementary fee plus VAT per pet, per day will apply, along with a 100 GBP non-refundable cleaning fee (regardless of length of stay). At check-in, a guest must sign a waiver agreeing to uphold the guidelines of the hotel’s pet policy. If a pet causes extensive damage, its owner will be charged for repairs or deep cleaning.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

Third party credit card forms are not accepted. Please contact the internal reservations team at (44)(207) 290 7575 for a pro forma invoice. Bank transfers and CHAPS payments are accepted.

Smoking Policy

Due to the United Kingdom’s smoking ban, all guest rooms, suites and public areas of the hotel are 100% non-smoking.