Announcements
Special Conditions
WET® Closure June 7, 2013 4pm - 12am
On June 7, 2013, the WET® pool and deck will be closed for a party from 4pm until midnight (12am). Guests may experience some noise due to this event. Please contact the hotel directly for further information.
Hotel Policies
Alcohol Policy
Guests must be 18 and over to consume alcoholic beverages, with a valid photo ID or passport.
Age Requirement Policy
Guests must be at least 20 years or older with a valid photo ID to check-in.
Babysitting/Child Care Policy
Babysitting services are available for a charge, and can be arranged with at least two weeks' advance notice.
Check Acceptance Policy
We regret that we are unable to accept personal checks.
Connecting Room Policy
The hotel offers connecting rooms between Marvelous Suite (King) to Fabulous Room (Twin) or Fantastic Suite (King) with external connecting to Wonderful Room (Twin). Please contact hotel to confirm availability.
Currency Policy
Please note that all prices are quoted in Taiwanese dollars (TWD), do not include taxes or gratuities, and may be subject to change.
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Early Departure Policy
The hotel accommodates early departures upon request. However, an early departure fee of one night's room and tax applies to guests checking out prior to their departure date confirmed at check-in. Please check the terms of your reservation for specific conditions or exceptions.
Early Arrival Policy
Check-in time is 3pm. Early arrivals are granted upon request, subject to availability and charged according to hotel policy. To guarantee immediate access to your room upon early arrival, please reserve the night prior.
Extra Bedding Policy
Our Whatever/Whenever® service will be thrilled to provide a crib for our wee guests, free of charge. Rollaway beds are also available for a fee. Additional beds are allowed in select rooms by request. Please advise of your needs while making your reservation.
Late Checkout Policy
Standard checkout is at 12pm. A late checkout fee of half the daily rate will be charged for late checkouts through 6pm. For any checkout after 6pm, a full nightly rate will be charged. All late checkouts are based on demand and the hotel's ability to offer it.
Occupancy Policy
Two adults are allowed per room at the regular rate. Rooms can accommodate a maximum of three adults; however, additional charges will apply.
Two adults and one child (0-12 years old) are allowed in a room with an existing king bed. Two adults and two children are allowed in a room with existing twin beds.
Pet Policy
We regret that we cannot accept pets at the hotel.
Payment Policy
A third party wishing to pay for a guest's room in the hotel must complete an Authorization Approval Form and fax or e-mail a clear copy of the front and back of the credit card prior to the guest’s arrival. Please specify which charges can be charged to the credit card. Please contact the hotel for more information.
Smoking Policy
We strictly enforce a no-smoking policy throughout all areas of the hotel, including guest rooms, restaurants, function rooms and all public areas, except for designated smoking areas on the 8th and 31st floors. A TWD $200 to TWD $10,000 fine will be issued to all violators of this policy.
Visa/Passport Policy
We ask for all guests to provide valid photo identification, such as a passport or ID card, upon check-in.