Guests must be at least 20 years or older with a valid photo ID to check-in.
Connecting Room Policy
The hotel offers connecting rooms between Marvelous Suite (King) to Fabulous Room (Twin) or Fantastic Suite (King) with external connecting to Wonderful Room (Twin). Please contact hotel to confirm availability.
Extra Bedding Policy
Our Whatever/Whenever® service will be thrilled to provide a crib for our wee guests, free of charge. Rollaway beds are also available for a fee. Additional beds are allowed in select rooms by request. Please advise of your needs while making your reservation.
Two adults are allowed per room at the regular rate. Rooms can accommodate a maximum of three adults; however, additional charges will apply.
Two adults and one child (0-12 years old) are allowed in a room with an existing king bed. Two adults and two children (0-12 years old) are allowed in a room with existing twin beds.
Due to fire safety and security concerns, only registered hotel guests are allowed in guest room overnight. There is also a limits the number of visitors that can occupy any room or suite. All visitors of in-house guests, need to register at the Welcome Desk prior to visiting a guest.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
Check-in time is 3pm. Early arrivals are granted upon request, subject to availability and charged according to hotel policy. To guarantee immediate access to your room upon early arrival, please reserve the night prior.
Early Departure Policy
The hotel accommodates early departures upon request. However, an early departure fee of one night's room and tax applies to guests checking out prior to their departure date confirmed at check-in. Please check the terms of your reservation for specific conditions or exceptions.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
Late Checkout Policy
Standard checkout is at 12pm. A late checkout fee of half the daily rate will be charged for late checkouts through 6pm. For any checkout after 6pm, a full nightly rate will be charged. All late checkouts are based on demand and the hotel's ability to offer it.
Guests must be 18 and over to consume alcoholic beverages, with a valid photo ID or passport.
Babysitting/Child Care Policy
Babysitting services are available for a charge, and can be arranged with at least two weeks' advance notice.
We regret that we cannot accept pets at the hotel.
We ask for all guests to provide valid photo identification, such as a passport or ID card, upon check-in.
Health & Well-Being Policies
We strictly enforce a no-smoking policy throughout all areas of the hotel, including guest rooms, restaurants, function rooms and all public areas, except for designated smoking areas on the 8th and 31st floors. A 3,000 TWD to 10,000 TWD daily fine will be issued to all violators of this policy.
Check Acceptance Policy
We regret that we are unable to accept personal checks.
This hotel accepts a variety of credit cards for payment; however, China Union Pay Cards are not accepted for deposits and can only be accepted upon checkout.
A third party wishing to pay for a guest's room in the hotel must complete an Authorization Approval Form and fax or e-mail a clear copy of the front and back of the credit card prior to the guest’s arrival. Please specify which charges can be charged to the credit card. Please contact the hotel for more information.