W Chicago - City Center
Announcements & Policies

Hotel Policies

3:00 PM     12:00 PM
SPG Keyless Available

ADA Policy

The hotel meets all ADA requirements. Please contact the front desk about special facilities for individual rooms.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification). Outside alcohol is not permitted in the hotel.

Age Requirement Policy

Please note that guests must be 21 years or older to be registered as an overnight guest.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel.  If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Check Cashing Policy

Check cashing services are available to guests who present valid identification. There is a limit of $100 per stay.

Connecting Room Policy

The hotel has connecting rooms with several combinations. In order to accommodate the request, the parties occupying the rooms must all be present upon check-in. Connecting rooms are subject to availability upon arrival.

To request guaranteed connecting rooms for a fee of 75 USD a night, please send requests prior to arrival to 97509_reservations@starwoodhotels.com. The hotel will confirm via email if connecting rooms are available.

Extra Bedding Policy

Cribs are available at no extra charge. There is a limit of one per room and there is a limited number available. The hotel does not provide blankets, bumpers, or pillows for the cribs.

Rollaway beds are only availble in king bedded Spectacular and Fabulous Rooms for a fee.

Gift Certificate Policy

To redeem a gift certificate, please contact the hotel directly. The hotel does not sell gift certificates.

Late Checkout Policy

Late checkout requests are granted based on availability on date of departure. Fees apply and are billed as follows:

  • $50 per room for checkouts bewteen 12pm and 3pm
  • $75 per room for check outs between 3pm and 6pm
  • One night's room and tax per room for checkouts past 6pm

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

Cats and dogs under 40 pounds are allowed. Guests will incur a non-refundable cleaning fee of $100, and an additional $25 per night charge added to your room rate. Please contact the hotel direct if your dog exceeds the weight restriction or if you have another type of pet.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

There are some incidental charges that will be charged as soon as you book your escape.

  • The tax plus 50% of room charges or 200 USD whichever is the greatest.
  • 200 USD for prepaid reservations will be charged up front.
  • Paying with cash? Cash payment is accepted at checkout. Debit/credit card is required at check-in.

Please contact the hotel for further information.

Smoking Policy

The hotel is smoke free so put the puffs out!  Violation of this policy results in a $200 deep-cleaning fee that is charged to the guest room. 

Tax Exempt Policy

Illinois does not allow tax exemptions.