W New York
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For new reservations or rate inquiries, please call us at the number listed above. We cannot accept reservations or provide rate inquiries by email. For existing reservations, if you have a question or request, please feel free to contact us via the email link above. All requests are subject to availability and cannot be guaranteed.
Billing & Accounting
For billing inquiries, please contact us Monday - Friday from 9am to 5pm (EST) by phone or by e-mail.
To obtain a folio or receipt from a past stay, please contact us at the email address listed above.
Third party credit card arrangements: Please contact Customer Care at (212) 407-2917, Monday - Friday, 8am to 6pm. After hours, please contact the Welcome Office.
Want Insider access to New York's hottest spots? Contact our concierge team for restaurant recommendations and details about local attractions. Our team has the inside scoop and can tell you what's hot and what's not in the Big Apple!