Rated 2 out of 5 by Ej56 Poor ancillary staff
I stayed for a wedding. Ironically I left my wedding ring on the counter when I left. After calling security twice they were able to tell me the cleaning service hadn't turned a ring in but were unwilling/able to actually follow up with the team the day after I checked out. They do the bare minimum when it comes to follow up service. I was disappointed to say the least.
September 4, 2012
Rated 5 out of 5 by AAJ20 Clean rooms!
Your rooms are very clean, and so are your facilities.
Your towels are first class!! The room design is very cool and ingenious.
Fatima at the Front Desk was excellent! She is a keeper! There is also an excellent Bellman/Porter from Dominican Republic, tall and always with a smile (I wish I asked his name)
July 7, 2014
Rated 4 out of 5 by OldGuy123 Nicely Updated Hotel
The hotel has been nicely updated. Like other W's I have been in, a lot of the rooms are small, and the feel is sometimes a little more "hipster" than an older fellow like myself needs, but the people were great and the business facilities worked.
July 30, 2014
Rated 3 out of 5 by KKRCA Great Staff & Location, Rooms Are on the Smaller Side
I stayed here for the past three weeks due to the convenient location and great staff. It's located in the middle of the loop, which is very convenient to many corporate offices nearby. Furthermore, the staffs deliver fast service and are very attentive.
On the other hand, the hotel itself is just average. The basic room (Wonderful) size is rather small and the interior design makes it look cramped. Out of the past three week stays, I was upgraded to Spectacular room (which is a larger version of the basic room, but not a suite). However, during my check in yesterday, I was only "upgraded" to a higher floor Wonderful (basic) room, which was very disappointing since all type of rooms were available. In addition, some of the rooms face the railways and are very noisy on the evening.
Overall, it is a decent hotel for business / corporate travelers but for family or vacation, I would try to find another hotel in the area.
July 31, 2012
Rated 2 out of 5 by unhappycamper2013 Unplesantly Surprised
My husband and I were SOOOO excited to stay at this hotel. It was our anniversary, and I put that in the notes on the reservation, it was not recognized at check in. I was asked at check in if I needed her to go over the information about the hotel, and I was like ahh yes of course. Not engaging at all. We were put in a room in the corner by a creepy fire escape!! I had to ask to switch rooms....mind you it was our anniversary. Get to the new room, and did not notice until daylight the next day that we slept on a dirty cover!! I spoke with housekeeping and security (they sent him up with housekeeping), a front desk person, and the front office manager and NOT ONE PERSON OFFERED ANYTHING as far as service recovery. I asked if anything would be done and the Front office manager gave me his card and told me that the next time I come in to town give him a call. What makes you think I'm going to stay there??? Very disappointed!!
October 30, 2013
Rated 4 out of 5 by Kiki789 Nice hotel; great location
The W City Center is a great hotel located in the loop. Staff very helpful and pleasant. Lobby / bar contemporary and dimly lit. Our double bed room was spacious, Bliss products very nice. However, My allergies acted up in the room---- Not sure what caused this? Cleaning supplies? Dust? I'm very sensitive so this was a concern of mine.
Overall nice hotel.
April 27, 2013
Rated 3 out of 5 by Lotusfla too hip for me
the staff were friendly. the mish-mash of the modern, hip décor crammed down onto the art deco bones of the building didn't work for me.
the acura car staff treated the cars like they owned the cars themselves and we less than accommodating.
I didn't like the fact that you gave the concierge a "deposit" (cash only) for them to arrange tickets for events.
August 27, 2013
Rated 4 out of 5 by dcgirl0 Labor Day Weekend Stay
I recently stayed at this hotel, I had a pleasant stay overall. I got upgraded to a suite, which was AMAZING, and chocolate truffles were delivered to my room as an amenity.
Although, I needed to use the business center to print some tickets to one of the Chicago attractions, and I was shocked when I learned the fee to use internet. Come on, seriously?
September 1, 2013
Rated 3 out of 5 by Jbayless HVAC IN CHICAGO
The heat was not functioning in the room for the entire trip- we contacted whenever/wherever and they told us engineering did not feel it was appropriate to turn on conventional heat when it was 56 degrees during the day. I dont understand how the W in Chicago does not have individualized HVAC per room...breakfast was also the worst ive had at a W ever.
November 8, 2011
Rated 3 out of 5 by Deepsnow "Wonderful Room" Way too small
I was surprised at the size of the "Wonderful" room, it was a corner room with barley enough room to get past the king sized bed. The bathroom & vanity was smaller than the one in my camping trailer! Also, the "courtyard view" was of the rooftop of the hotel lobby.
Service and cleanliness were great, however I would have expected more from the room...
December 14, 2011
Rated 5 out of 5 by jjjuly18 This hotel has an excellent staff.
We had a wedding in Chicago and a block of rooms for our guest at this hotel. The service was above excellent. The bell staff answered our needs within 5 minutes The front desk handled our guest with the most respect and we didn't have one error in our room block. I would recommend this hotel to anyone!
June 24, 2014
Rated 4 out of 5 by Iluvchicago Excellent location to take advantage of Chicago
Always have a great time at this hotel as it is situated close to a number of things to do in Chicago. This time we went to Lalapalooza and it worked out great
August 11, 2014
Rated 5 out of 5 by sliceofparadise14 dripping faucet
More of an FYI about a dripping bathtub faucet that I let your front desk folks know about just after I arrived in my post check-in. It didn't bother me, but I wanted the team to know, as it's wasteful + should be fixed of course. Was told it would be, but noticed it was still dripping throughout my stay.
March 22, 2014
Rated 4 out of 5 by luckydog49 Tiny Room
Whenever you have a room where your legs have to stick out of the door to the bathroom when using the toilet, that is not a good thing. This room was really small. If I was 5'5 or smaller it would not be an issue, but at 6'2 its an issue. Staff was great otherwise and I know the hotel was pretty full. Otherwise it was a nice hotel.
March 20, 2014
Rated 4 out of 5 by djaskin A Little Disappointed...
I was a little disappointed on this stay.
The staff was excellent as always.
However, my room was almost directly on top of the EL and therefore was quite noisy all night long. I expect a little better as a Platinum member. Also, the air conditioner made a racket when it was on. So, I had to turn it off in order to try to go to sleep.
July 13, 2012
Rated 5 out of 5 by Tarlona Very Chic!
Very clean, courteours staff, excellent location, nice restauarant and a nice bar on premises
August 15, 2014
Rated 3 out of 5 by Joseph29 The rooms are very tiny!
My room at the W reminded me of a non-upgraded stateroom on a cruise ship. The bathroom was so tiny as to be almost unusable. I book hotel rooms for 3 executives and recommend hotels to our customers for events. After staying at this hotel I can no longer recommend this hotel nor will I be booking W hotels world wide for my team.
April 1, 2013
Rated 3 out of 5 by bberber2 Why is it so dark?
I never stayed at this W hotel before and have a simple question- why is it so dark everywhere? The lobby, the registration desk, the elevators and the rooms are dark. Lighting seems to be a rarity. I light bright open spaces and this hotel just doesn't offer it, it seems. Too bad, otherwise it could be a great place.
April 4, 2014
Rated 4 out of 5 by Josua26 great hotel / very small standar rooms
the hotel is great but the room I had (number 504) was too small, the bathroom was really tiny
August 11, 2014
Rated 4 out of 5 by sdatl Solid W property, but rooms vary a lot
As one of the older W properties, this was a refit of an older building, so expect the basic rooms to be rather small. I'd consider an upgrade if you have more than one person per room. Staff is very friendly and proactive and the front desk team was incredible.
June 29, 2014
Rated 5 out of 5 by Sam01 Excellent hotel
Excellent hotel and good food. Staff are friendly and welling to help. Very good improvement since my last visit. The office manager Erica took the time to check in pre arrival and during my visit which was a nice gesture
July 17, 2014
Rated 4 out of 5 by Sjakie great location for a weekend stay
Excellent location for a weekend stay. Party all around and brood transportation option. Rooms are nice, pity the bathroom area is so incredibly small. The rest is perfect!
July 29, 2014
Rated 3 out of 5 by Tuck52 Good location better options exist
This is a good location but rooms are small and the bathroom tiny. During my recent stay the lights above the desk was not working which was anoying.
August 1, 2014
Rated 5 out of 5 by Ali123456 Excellent hotel in a great area
The W Chicago city center is centrally located to explore the city and upon arrival we were met with a friendly greeting. Check in was quick and our room had more than enough room for the three nights we were there. The bar and overall atmosphere of the hotel is chilled and relaxed. Another great stay at a W hotel.
September 18, 2013
Rated 5 out of 5 by Bry13 We had a wonderful stay!!!
The doorman and valet representative were very friendly!!! The person who checked us in, Fatima, was excelent! She made us feel welcome and she is a great asset to your company. The gentleman who checked us out was excelent as well!!! This hotel location was great for us!!! My husband and I had a wonderful time!!!
October 8, 2013
Rated 3 out of 5 by CLO100 could do better for Platinum guests
First time visit, good location, arrived late so not sure how full the hotel was. Got one of tiniest rooms in a long time, and one that was facing the subway tracks so every few minutes heard the sound of the subway coming by. OK maybe we are spoiled as Platinum guests but believe the hotel could have done better.
December 8, 2012
Rated 5 out of 5 by Kpost Fabulous Staff!
W - Chicago City Center staff was excellent. My very early check-in was handled nicely. The bartender was knowledgeable and very friendly.
Be warned: The elevators are a little on the strange side.
The room met with my expectations. I do however, prefer a walk-in shower.
Overall: I will be staying here again.
September 17, 2012
Rated 4 out of 5 by James09 stay at the W
This hotel is near the opera that we attended and also the train station. Cab service is not needed when we tay at the W. We like the hotel for its location especially in Winter. The hotel maintains a high standard and comfort. the staff is always friendly and helpful. Check in and checkout is very efficient.
January 14, 2014
Rated 5 out of 5 by Cass27 Perfect Birthday Weekend Away!!!
I just have to say Thank You to Eden (My W Concierge), She went the extra “Magnificent Mile” to ensure our stay was a perfect 10!!
She provided wonderful suggestions on things to do…The Architectural Cocktail Tour she set up was amazing!!!...We will defiantly be back because of her!!!! We loved the W hotel!!
October 3, 2012
Rated 4 out of 5 by CurlyKami Swanky Hotel
The W is so beautiful and smells amazing. I could always spot the hotel from down the street, the building is lit up in purple. I thought the staff was super friendly except the front desk personnel. They were cold and lacked personality (very blank face). Other than that my stay was great :) Thanks W Hotel
March 20, 2013