Rated 5 out of 5 by bdaymom Hotel-Excellent, Spa-Disappointing
My stay this past weekend at the W on Lexington was wonderful. The manager was very helpful when our first room had a layout that felt too confining, the housekeeping was on top of keeping our room clean and in order, the whatever/whenever people were extremely helpful. My only complaint was with the spa. It was my daughter's birthday and she had the 90 minute facial treatment, and the girl finished with her in 80 minutes. I didn't like that I didn't get what I paid for, and I felt like they were just taking advantage of the situation because she was young (19). I was disappointed.
February 9, 2012
Rated 5 out of 5 by Amanda33 Fantastic stay at this hotel
I stayed at this hotel for 30 days and had a great experience from start to finish. On arrival I was told I had been upgraded to a bigger room and also given complimentary wifi for the duration of my stay. The room and bathroom were fantastic, much bigger than expected. I was also told I could request an additional fridge so I could store my own food & drinks, which was great as I was staying for the month. The hotel went over and beyond, nothing was ever a problem. The staff at the hotel were so friendly from David at the front desk, Dana in the restaurant and Lisa & Tang in the heartbeat bar to the housekeeping staff. I thoroughly enjoyed my stay at this hotel and will definitely be returning when I'm next in the city!
March 27, 2014
Rated 4 out of 5 by Abrab I love this place
The location is the greatest and the staff is supportive, friendly and kind most of the times. Yes, there are many things that can be improved, but I keep returning here
June 26, 2014
Rated 4 out of 5 by Nel003 Great location!
Returned to the W New York after usually staying at the W Downtown for the past few years. It seems to have been remodeled since my last stay so that was a nice addition. The staff did well in trying to check us in early and called me as soon as the room was available. When I ended up not using the wifi as my Gold amenity, they were accomodating in letting me switch to a free drink. Overall great location midtown, taxis readily available (that had been an annoyance at the Downtown location) and I would stay again.
May 15, 2014
Rated 2 out of 5 by Royal13 This is not optimal representation of W Brand
While room is uncomfortably small (even with a "Spectacular Upgrade" - I certainly have to concur with many reviews noting not remotely worth the value for the price per night. My room has holes in the bathroom walls whereby an old toilet paper holder appears to have been ripped out and placed in a different location. The tile doesn't meet the seams where walls meet. Wallpaper is peeling off the wall. While I certainly recognize that anyone can find issue with any room if they want to, that is not the lens I look through -- the room simply glares some of these deficiencies and should be "patched" up before putting their most frequent Platinum members in them #or charging anyone such a price for an unkept room#.
November 13, 2013
Rated 5 out of 5 by Pera2014 Staff was friendly and responsive!
Had two nearby events and needed a place to stay for one night. Stayed at the W and the best part was the gracious front desk attendant. She was very friendly and helpful. I think her name was Janina. The rooms are lovely, but very tiny - and I had one of the bigger ones! The bathrooms were also NYC small - but I am 7 months pregnant so maybe I needed a little more room than usual. :)
June 12, 2014
Rated 5 out of 5 by marquis930 Fantastic experience!
I've stayed in other W hotels in NYC and my stay in the W New York continued the great service that I've received. This was my first time at the hotel, but, from the moment I walked in, I was treated like a longtime customer. I'll definitely be staying at this hotel again.
December 9, 2012
Rated 5 out of 5 by Ummmm Great hotel
I love this hotel -- everyone who works here is great, and having stayed here every week for four months, I always recommend this W. The basic rooms are a bit small, but that's New York. Suites are great! The gym and spa are great! Room service is good. Location is good.
June 9, 2013
Rated 3 out of 5 by WontBBack4Real For the young and hip...not really for families
Once upon a time I would have loved this hotel but now that I am a mom with preteen girls this hotel was not my cup of tea. If you are of the 20-30 something sect and hip and want to be seen this hotel is for you. The lobby is somewhat like a night club with music blasting so loud that you can hardly hear the clerk behind the counter. There is a lounge with a bar directly across from check in. The rooms are beyond small, I felt like I was spending the weekend in my pantry...no joke!! My room, while it appeared very clean.. had a funky odor coming from the bathroom and air conditioner and the air condtioner was very loud. So much so that we had to blast our tv to be able to hear it. Obviously we won't be back!!!!
August 19, 2013
Rated 5 out of 5 by Manju This hotel has great location and friendly staff
from the time we checked in everyone we met was courteous and helpful; whether we needed directions, taxi or general information - they were fabulous, I would not hesitate to recommend. The hotel is within walking distance to Grand Central (6 blocks)!
August 15, 2012
Rated 3 out of 5 by Tim33 Great Location but Air Conditioning Issues
I have stayed at the W New York over 100 times over the past few years. It’s nice that they recently recognized my loyalty and it has always been a nice hotel to stay at, and convenient for my business needs. It is my favorite hotel in NYC. Some of the rooms can be very cramped, so you learn which rooms to ask for. That being said, I must admit that for the past couple of stays the room air conditioning system hasn't worked (different rooms). Not to the point of requiring me to ask for a different room, but a nuisance. The property may be starting to show a little age.
December 2, 2011
Rated 1 out of 5 by MikeBrowne Nosiest W Room
Our room was located inside the Ice Machine room, all we heard all night was ice being made. Brutal!!!
June 24, 2014
Rated 3 out of 5 by Beans24 Very Small Rooms
We were upgraded to a spectacular king room that still had a queen bed and was VERY small by normal standards
June 23, 2014
Rated 3 out of 5 by Kelly43 Lobby Experience
The music in the lobby/bar area is intolerable! The techno music played at the level that it is (it is raised louder in the evening) made my hotel experience the worst of any that I have experienced.
When we asked the waitress to change the music she said that she (nor the manager can change the music, it was all pre-programmed). Furthermore she sympathized with us saying that she gets a number of requests from patrons to change the music. It's awful ... it will keep me from staying there and I will never recommend that anyone that I know stay there for that reason.
December 30, 2012
Rated 2 out of 5 by Mike4567 Very Tired Looking Room
The room was not in very good shape. It looked like some piece of artwork was missing from the wall. The caulking in the bathroom was a mess. The bathtub didn't look clean and was pitted. The bed was extremely hard. I was charged for in-room wireless internet, which I consider to be outrageous considering the per night price of the room.
June 12, 2014
Rated 4 out of 5 by Alison64 Nice place to stay
Great location and has nice features. Good rate, but the rooms are very small.
June 23, 2014
Rated 5 out of 5 by Wilma62 Excellent staff
We stay at the w on lex about 8 times a year. It is a treat to arrive and be greeted by Bekim. Who assists us with our check in , luggage etc,then the real treat is how wonderful the rooms are kept and our needs met by Jessie Who is the head do housekeeping on our favorite floor 17. She is at true example as is Bekim of devoted employees who genuinely aim to please and make the W experience that much more special. Don't forget breakfasting the dining room, everyone beginning with the hostesses and waiters are great. Can't wait to get back there, miss it already.
July 16, 2013
Rated 5 out of 5 AWESOME
Whatever/Whenever was an awesome motto....thank you for the upgrade (i heart my junior suite super......). one minor issue is that sometimes the card key to the lift is not working you have to insert it several times but everything was truly fabulous...i am glad that i stayed & chose W to spend my 30th Birthday as well as Memorial Day weekend....Perfect by the way the BLISS product are truly the best specially the shampoo and conditioner...i am actually hoarding that product at this very moment. I should have asked you guys to give me more sample....Thanks again
May 31, 2012
Rated 4 out of 5 by MONSTERMAN1963 Home Base
I used the W as home base for a baseball week, lots of subway and Amtrak train rides as I saw the Yankees, Phillies, Mets and Nationals ballparks.
along with some sight seeing in Philly and DC.I didn't really see much of the hotel except the room and elevator based on I was out the door on most days by 6am and not back until 11pm, Very easy to use the subway and I even used it and a bus to get to the airport on Sunday, spent $5.75 versus $45.00+ on a cab. This hotel is a easy walk to NBC, Broadway and many other attractions.
April 21, 2014
Rated 5 out of 5 by Liz1959 Small but comfortable
Comfortable, clean, quiet and reasonably priced!
June 23, 2014
Rated 5 out of 5 by David890 I Love this Hotel
If I had a home in NYC this would be it. Excellent location, consistenly helpul staff. I have stayed here many times, and look forward to being there again soon.
October 21, 2011
Rated 2 out of 5 by Msswis Loud and uncomfortable
Terrible. Awake at 1:00 am listening to traffic, the elevator and every other noise in Manhattan. The sound barrier is absolutely horrible. Do not stay here if you want to sleep.
I would have thought the top suites would offer a relaxing atmoshpere but this is not the case.
When I made the reservation I aw told th hotel could supply roll always for my two young kids. On check in I was told they could only do one and one of my children would have to keep on he couch. Complete opposite from what I was told on the phone.
Not even close to being worth the money.
December 1, 2011
Rated 5 out of 5 by RicksDC The Best W in NYC
I had a wonderful experience from the booking to the checkout. The hotel staff was exceptionally helpful and attentive. One major plus is having the Bliss spa right next door. I had a wonderful treatment and will be sure to come back to the spa on my next booking. The hotel itself is everything you would expect from an W hotel... PLUS... it's centrally located to shopping on Park and Madison Ave and walking distance to the Theater District. What else could you ask for?
May 20, 2014
Rated 5 out of 5 by SPGChampion Nice city hotel
Stayed here last month and had a great stay. Nice new lobby renovation and the rooms were nice also. The housekeeping supervisor Jessie was amazing so thank you for making our stay great. would recommend!
June 18, 2014
Rated 4 out of 5 by Smythy Great location, good staff
Great location for business in midtown, responsive staff make each stay meet my needs.
June 22, 2014
Rated 5 out of 5 by Laviano Hotel was amazing! GREAT STAFF
Glad I stayed at this location, wonderful staff who were very welcoming!
June 22, 2014
Rated 4 out of 5 by RandyG Funky hotel
The room was a little cramped
June 23, 2014
Rated 5 out of 5 by Wulatino Great Great, Great
I had A wonderful time at the W Hotel NYC ,
June 22, 2014
Rated 3 out of 5 by Rick65 Interesting......
$500 for one night! Asked for an upgrade got it! Cool! Spectacular room! Internet did not work, this is a problem due to the me needing in for business. Called the whatever whenever couldn't fix it, transfered me to tech support 20 minutes later still can't fix it. Recommendation was to move me to another room but the manager said we can't give you the same room we must downgrade you to a wonderful room. no big deal. I get to my wonderful room and it is twice the size of my upgraded spectacular room, interesting but awesome. Internet worked great in the new room. Why do you only get one bar of soap in all W-Hotels, most give you one for the shower and one for the sink? The lobby needs a major update. The Whiskey Bar is great!
August 4, 2012
Rated 3 out of 5 by ARM21 OK Stay
Since W is not big on electric lights the windows should have some type of sheers so the heavy shade can be pulled up in the daytime to allow light into the room without allowing people to see into the room. This is basic. The room we had did not have any sheers.
Room seemed quite clean.
Hallway on the 10th floor (where we stayed) was extremely cold. I would guess 65 degrees or so.
Fitness facilities are the best and most extensive I've ever seen in a hotel. Was about 55 degrees in there however when we asked the desk to raise the temperature they did.
June 2, 2013