Rated 5 out of 5 by Florence9 Best Hotel in South Beach!
The staff was exceptional, the rooms are gorgeous with ocean views, even checked out the gym it was top of the line! Absolutely amazing beach front property with the perfect pool! Really thrilled and would recommend this hotel to anyone traveling to Miami!
November 28, 2011
Rated 2 out of 5 by ERCJHC123 SERVICE GREAT BUT ONE ROOM WAS NOT GOOD AT ALL
SERVICE WAS EXCELLENT
ROOM LOCATION AND RESPONSIVENESS TO CHANGE ROOMS WAS UNSAT
ROOM SERVICE WAS FAIR...COLD
POOL WAS GREAT
TOOK THE TIME TO WRITE A LETTER TO GENERAL MANAGER..NO RESPONSE
NOT A GOOD SIGN !!!!!!
July 31, 2014
Rated 5 out of 5 by EmnM The hotel concierge Ralph helped make our stay fantastic!
We love the W hotel in south beach!!!! The rooms are fantastic and the hotel and pool are amazing. Ralph helped us with a few of our planning details while we were staying there and he is part of the reason that we will come back.
July 3, 2014
Rated 5 out of 5 by Steve Great Vibe and Service at the W South Beach
Th W South Beach is the best hotel we have stayed at, including Ritz Carltons and other 5 star hotels all over the world. South Beach is nice, but we went back for the second year in a row because of the excellence of the W. Here's why? Staff is super friendly and helpful. The infinity pool and surrounding space is a delight - large enough to never feel crowded even with every lounge chair occupied, crystal clear warm soft water, privacy from the public beachfront walkway, and excellent service. The beach is literally 20 steps away with equally fine lounge chair, towel and food service provided by the hotel. The rooms are all large -studios or suites - with walls of windows overlooking the beach and the city. A short walk to Lincoln Road and Ocean Ave., yet a private oasis away from the crowds. Lest you think I work for Starwood (I don't), I must add that Mr.Chow's was disappointing - food was nothing special, especially for the price - although the space is beautiful. Yes South Beach is nice, but the W is our reason to return each year.
February 12, 2013
Rated 5 out of 5 by CTguy Great rooms, service and views
The hotel did a very nice job with their guest rooms. Bathrooms are spacious & upgraded. Rooms are light & airy. Very comfortable to just hang out and relax. Staff is super friendly and extremely accommodating.
The pool area and staff was amazing.
September 9, 2013
Rated 4 out of 5 by Voyager Consistent excellence
As always a calm environment in which to work then relax. Service is first class and the facilities are superb. Only difficulty was that pool was so busy that I could not get a chair once my work was finished. Beach was though a great fallback.
March 6, 2014
Rated 3 out of 5 by Mike32 Rude Service Staff
The concierge, front desk and valet were rude and annoyed when having to do their job. Conversely, the pool and beach staff was extremely friendly. If you are coming for the location, it is amazing. Just be prepared for the mostly rude staff.
April 27, 2012
Rated 5 out of 5 by iroluga Great
I had a reallly good time
September 26, 2014
Rated 4 out of 5 by Haitham Beautiful hotel
I have been to this property multiple times, It's a great hotel and I'm a fan of W hotels. I tend to agree with other reviews about the recognition in this property not too great but everything else is above expectation.
I would come back.
April 3, 2012
Rated 2 out of 5 by RicardoM Terrible service
The service was the worst I have ever gotten at any W hotels. I was extremely disappointed with the experience as a whole and to finish the experience at check out they tried to charge me for almost $200 of charges that were not mine.
April 21, 2014
Rated 5 out of 5 by GOLDYXXX The "W" MIAMI BEACH - WONDERFULL !
...WE HAVE RE-VISITED THE "W" HOTEL IN MIAMI BEACH TO OUR REPEATED DELIGHT. THE POOL STAFF IS PARTICULARLY EXPERT IN THEIR WORK...ALL AREAS OF THE HOTEL AND STAFF HELP TO MAKE YOUR STAY DELIGHTFUL.
I HIGHLY RECOMMEND!
March 12, 2014
Rated 5 out of 5 by Jeff4242 Very nice place to stay.
The W Hotel in South Beach, Miami, FL was a very exotic and fun place to stay. Although there were a lot of family and kids staying there; I believe it is a little more adult atmosphere.
July 29, 2014
Rated 5 out of 5 by TonyTraveler56 Artsy and Beautiful
Stunning hotel and convenient location near art museum, beach, and ballet. Was upgraded to an Oasis Suite and received excellent service while there.
Other nice amenities were the quieter tucked away infinity pool, bikes, and dj.
November 29, 2013
Rated 3 out of 5 Club is Not Soundproof . Kept Me Up ALL NIGHT
Tuesday, July 30, 2013, my stay did not go well at all. I was in room 332 (a fabulous suite). Around 9p or 10p, my bed started vibrating, the sound from the club made the walls trimmer, and I could hear the music. The constant booming and vibrating continued until my departure at 4am the next day. Needless to say, I didn't sleep at all.
Upon my checkout, I called twice for my car. No one answered. I arrive at the front desk and the tall man working there couldn't have been ruder. His attitude was "Horrible!" I explained to him about the noise and he asked, "Did you call?"
Was he serious? I said, "And what was anyone to do?" He replied, "We could've had them turn down the base." Really? If he knew the base was problematic in the first place, I shouldn't have been disturbed.
I requested he comp the night of July 30th. He said I can take $100 dollars off.
I told him, "I don't argue with people about where I spend my money. I travel a lot and won't be staying at another Starwood for a while."
What a pathetic ending to an otherwise enjoyable stay at the W.
August 1, 2013
Rated 5 out of 5 by mb1979 Great Rooms and Pool
The Hotel is in a good location, rooms are very large and balcony with excellent view down the beach. Mr Chow and the Dutch were both very good and the staff were always friendly.
July 29, 2014
Rated 5 out of 5 by faith12 First Class Service!
The service level at this hotel far exceeded all expectations. Friendly staff, gorgeous decor, large comfortable suite...5 star all the way. We did not want to leave this hotel. The W made our trip that much more enjoyable.
August 15, 2012
Rated 4 out of 5 by SPG26 Beautiful Hotel, Great Location!
location was a great location and the hotel was a very nice luxury hotel. I would recommend the hotel based on the overall cleanliness and appeal of the hotel. However, many companies fail because of poor customer service
June 21, 2013
Rated 5 out of 5 by TamS4 Love it.
Everything from the service, decor and the cleanliness was right on point. The service went above and beyond from whether it was an issue or just a simple request. Thank you so much for making my stay enjoyable !
September 10, 2013
Rated 5 out of 5 by Tami28 Best luxury hotel in South Beach!
I cannot say enough about how fabulous the W in South Beach is. I have stayed here 4 times in the last 4 months as well as other luxury hotels in Miami Beach. The W exceeds all expectations of what a luxury beach hotel should be! The property is beautiful, the rooms are chic and very well appointed. The staff is warm friendly and professional. The new GM, Rick Ueno, has enhanced the experience to the highest level a guest can experience. I had a few minor issues with a previous stay and Rick immediately contacted me. My next stay this last week included a few delightful surprises for me which were so wonderful! Not only did he treat me and my boyfriend to a fabulous stay but assisted me when my flight was delayed causing me to miss my connecting flight home. I sent an email requesting his assistance with an additional night. He responded immediately and had me back in the same suite with a bottle of champagne to take the frustration of airline problems a little more bearable! I travel to Miami frequently and will ALWAYS stay at the W. Thank you to Rick and all his fantastic crew for a wonderful week in Miami!
July 17, 2014
Rated 5 out of 5 by Shelly40 Perfect stay
Everything about this hotel is perfect. The location on the beach, big rooms (which are extremely rare in SB), great staff, cool scene, etc. I can't say enough good things. We thoroughly enjoy our stays here.
April 23, 2013
Rated 2 out of 5 by nobullm not a five star
lot of hype, but furniture is scratched up and ikea type. wouldn't stay at the setai any day for less money than what i spent. not true luxury unless you don't know what that is
July 5, 2014
Rated 4 out of 5 by Roland89 Great Vacation
Hotel and stay was excellent. Pool, room and service superb! My only complain refers to the cleanliness of the restrooms in the lobby. Please take care of them as both were in a very poor hygienic state.
October 7, 2013
Rated 4 out of 5 by Taiho1 Noisy
We stayed on the 16th floor. The room was a spectacular suite.. The staff on reception on our arrival were brilliant, the room was beyond expectation and all other staff were polite.
The BIG downfall to the hotel is the Bose sound systems. To those of us with a brain the system is great. But for a certain portion of guests that have neither a brain or respect for other guests they are a nuisance. We were woken up on two occasions at 5am by two separate idiots that were only thinking of there own good time. One of these people in the room next to us was even bouncing a ball against the wall. When I phoned reception they did send up security and they did stop the noise, but once awakened at that time you are awake! The last occasion was on our last morning so we decided to leave early, as we were that upset about it all. There were people shouting and screaming in the corridors.
Everything else about the hotel was faultless, but when on holiday a good nights sleep is essential. The young man on reception on the morning we left 22nd June 2013 seemed very uninterested about my issues.
June 24, 2013
Rated 5 out of 5 by PickyAmerican Ridiculously Amazing
For a super frequent, high demanding traveler, this place hit a grand slam on every aspect. The staff is on your every thought, security is great rooms are impeccable and the location is perfect.
March 23, 2014
Rated 3 out of 5 by andreystart Andrey
Very noisy Hotel
We coud't sleep almost every day until 2-3 A.M.
Quality of Dining room is not good . Meal,foods are not tasty >>
Not enough places aroun the pool .
Very good and big Fitness Center
April 2, 2013
Rated 4 out of 5 by BahamasBigDaddy Great Stay
Great hotel. Great service, Hotel is clean and well kept, great views of the city and the ocean from the room, close proximity to beaches, night life and restaurants.
July 5, 2014
Rated 5 out of 5 by DCA4 Great Hotel for South Beach Access
Great location and fantastic facilities and access to the beach. Very friendly and helpful staff. The weather didn't cooperate, but despite this, we enjoyed the hotel amenities and restaurants!
September 1, 2013
Rated 4 out of 5 by Zano Crown Jewel of the W Hotels
Having stayed at more than a dozen W hotels, the W South Beach is one of the crown jewels in the Starwood property portfolio. This hotel also has one of the best concierge teams in the system.
December 23, 2013
Rated 4 out of 5 by Promoguy One of the best in south beach
Hotel was great. We stayed in the fabulous studio which is like a suite. Balcony was huge with a great view of the beach. Dutch restaurant was amazing and staff and service was "over the top".
July 15, 2012
Rated 5 out of 5 by 38years Ultimate relaxation destination
From the staff to the beautiful room with the fabulous ocean view... this was an exceptional hotel. The room created a very relaxing atmosphere, that made you feel like a home away from home.
November 14, 2013