Rated 5 out of 5 by Svalerio1218 Amazing STAYcation
I booked the room as a getaway for me and my new husband, married only a week :). We live in NY and decided why not stay in the city, tour the city as if we've never been here and stay at a fantastic, chic and quiet hotel right in the middle of this crazy city. We were so comfortable we did NOT want to leave the room haha.
July 21, 2014
Rated 2 out of 5 by kerr5 needs improvement
ive stayed at the W new york serval times and it was a wonderful experience. however, this last time ive stayed there it wasnt as Wonderful. the pictures shown on the website of the rooms didnt look like the room i booked. I had a view of a parking garage, and the room was much smaller then i thought it would have been after reviewing the rooms online. There wasnt an ice machine and it took a very long time to recieve buckets of ice. when i would call down to the front desk there werent as friendly as i orginally had rememebered.
February 7, 2013
Rated 2 out of 5 by Carlos522 Not what I expected from a W Hotel
First, there was a ton of construction going on. This would have been nice to know before staying at this hotel, as I would have opted to go elsewhere, especially for the price I paid per night. Next, the room felt cramped, similar to a cell. Electrical wall sockets were loose and partially hanging out of the wall, and the bathroom felt old and in need of a major update. I've stayed at many W Hotels, both in NYC and in other cities, and this one really fell off the mark from what I've come to expect from the W Hotel brand.
March 21, 2014
Rated 4 out of 5 by Mopa40 Good Hotel/Great Location / Needs updates
Some of the newer W's i have stated at have modern amenities such as USB Chargers for phones, iPOD doc etc. This W had none of that. There were also issues with our Key access.
Overall the stay was good and the staff was accommodating.
Bar service was terribly slow and the Concierge wasn't very helpful..
Good value for the money and the location is awesome. Close to subway and Grand Central
July 9, 2014
Rated 2 out of 5 by pb413333 would not stay again
hotel was dated, no coffee in room, no upgrade for VIP offered as requested, small room
August 2, 2014
Rated 5 out of 5 by InterDavid 15 year Wedding Anniversary
Celebrated my Anniversary here. Checked in early and Staff did the impossible to get me a room ASAP. Took a walk to Rock Center while I waited, before i even got there, the room was ready.My room was upgraded , nice surprise. Asked Lauren the Concierge how i can surprise my wife with something like champagne and Chocolate strawberries. It was sent complimetary with a lovely card from the hotel. Nice!! Lauren also helped us with tips on restaurants and how to get to places quick. Everything seemed done fast with no hassels eventhough it was really busy with the US open in town. Staff was amazing. The bar downstairs was always happening. Location is great , nice restaurants around the area and the Metro is on 51st? Just a great experience overall- loved the staff.
September 4, 2013
Rated 5 out of 5 by NYCdudeInVa My MOST Favorite property
Although I arrived earlier than expected, and even though the property was "sold out" the night before, Michael assisted with me obtaining, much needed rest, immediately. The room was exceptional. THANK YOU MICHAEL!
I've visited this property many times over the past few years and this trip noticed there were MANY, MANY new faces receiving guests. With this, it was REALLY good to see a FEW familiar faces and to be "recognized." I LOVE the W New York!!
I WILL say though, that NOT being afforded FREE "WiFi" in each room, is NOT the BEST way to follow through with your "Whatever, Whenever" theme. Even though it is offered in the "Living Room" guests don't always want to come downstairs to log on to the internet. ESPECIALLY at 3am! Apart from that, good times!!
June 1, 2012
Rated 3 out of 5 by Erika30 Customer Service needs improvement
Making reservations and changes to reservation were a hassle. I kept getting the run around. Also, provided a card to take care of my room. However, they charged my personal card and now it's been a hassle trying to fix it. Lastly, I called to check on our VP's room and I specifically paid and requested a King room and they gave him a Queen. I had to speak to a manager to get it fixed. Very frustrating. Rooms are small and very dark. No counter space in restroom to do hair. I would not recommend for anyone to stay here.
December 4, 2013
Rated 4 out of 5 by john813 Nice hotel
Overall this hotel was nice. Lobby had a great atmosphere. When checking in associate was very friendly and even called once we got to our room to make sure everything was ok. The room itself was smaller than what I was used to even for a hotel in NY. The room felt old with just an updated paint job. Bathroom felt even smaller, felt as if i was in the shower while going to the bathroom. Shower curtain is too short and water always leaked onto bathroom floor. As part of our reservation we where suposed to recieve two sip cards which we never recieved. These may seem like little things to some, but for the cost to spend the night in NYC everything counts. If I did decide to come back to the W I would do it for their customer service and maybe try to get a larger room.
May 29, 2012
Rated 5 out of 5 by JillHB Very nice property with great amenities
Loved the lobby breakfast grab and go - and of course the Bliss products in the room - the bed was super comfy too.
July 29, 2014
Rated 3 out of 5 by Valerie2014 Although great location - lobby was mess and rooms worn
After a glorious visit to W in Miami, we were excited about staying @ W on Lexington. We were not informed that there was construction and so the lobby lounge were not available - and the remaining restaurant was OK - but the dust and noise from construction (including an incessant beeping sound) made it difficult to enjoy a couple of drinks and appies. Especially as the there was an opening between the adjoining fireplace. The rooms were small and dingy and need a paint refresh. Had expected more for price..
March 17, 2014
Rated 3 out of 5 by sara0114 Service
Two associates really made our stay worth it. First Evelyn the conceriage was wonderful. I had been emailing here before my visit on restaurant suggestions and she was quick to respond and offered wonderful suggestions. Also Edna at the font desk went out of her way to make me feel special, wishing me a happy birthday, offering drink tickets to celebrate and upgrading us. She was lovely and very welcoming. Someone also sent a bottle of champagne and a birthday card, what a wonderful touch! However there were a few things that really took the experience back a few steps. Our room did not have an ipod dock, we called twice the first night of our visit and had to ask again on our 2nd day before it was finally sent up. Also had to call 3 times to get ice delivered to our room.
January 22, 2013
Rated 3 out of 5 by Jackie2899 Disappointing
A had much higher expectations for the W Hotel. I had booked a "spectacular" room, but was placed in a "cozy" room. By cozy I assume they mean too small to fit your suitcase. Making the situation worse, they made me wait all day because the room wasn't ready, then gave me a small room anyway. Having a room that was not as clean as I expected just added to my disappointment. When it was time to check out, the clerk asked me about my stay, but apparently didn't care. Next time in NYC I'll stay somewhere else.
January 14, 2013
Rated 5 out of 5 by JZ88 This hotel was amazing!
I have never been so impressed with a hotel. The bed was probably the most comfortable thing I have ever slept on. The staff were accommodating and incredibly polite. This hotel deserves an immense amount of credit.
July 21, 2014
Rated 3 out of 5 by JIHC I'm disapointed about the service of this hotel
I allways chose Starwood hotels for my stays. This is the first time I stay in the W New York (Lexington) and the sevice and the amenities were way bellow of what I expected. 1) the rooms are to small 2) i had a lot of issues with the housekepping, sucha as bed wasn't mad properly, for two days they dind't take away some bags I left near the trash and there was a lot of dust over the minibar and closet 3) worst bellboy service i had ever see! I had to carry my louggage to the cab because nobody helped me.
June 28, 2013
Rated 5 out of 5 by RicksDC The Best W in NYC
I had a wonderful experience from the booking to the checkout. The hotel staff was exceptionally helpful and attentive. One major plus is having the Bliss spa right next door. I had a wonderful treatment and will be sure to come back to the spa on my next booking. The hotel itself is everything you would expect from an W hotel... PLUS... it's centrally located to shopping on Park and Madison Ave and walking distance to the Theater District. What else could you ask for?
May 20, 2014
Rated 2 out of 5 by John424 Hotel is tired
Key system was down and did not work. Staff did the best they could, but it is a real nuisance to have to wait for security to escort you to your room to unlock it.
Room service did not get the order card placed outside the room overnight -- first time that has happened. After calling to ask about breakfast, the staff were responsive, but it was still 90 minutes later than expected delivery time.
The rooms need updating, too. Generally a tired property, although the staff are very friendly and helpful.
November 25, 2012
Rated 4 out of 5 by BrianLord47 280547Brian's Review
This hotel is in a great location for accessing the major sights of Manhatton. The staff were friendly and helpful, the only negatives would be the absence of coffee making facilities in the room. This was available through room service but we have never stayed in a hotel before where this was not available in the room. This would have a bearing on us booking this hotel again.
Also misleading was that the Whiskey Blue Bar was not part of the hotel, also the drink prices in this bar were very excessive.
January 11, 2014
Rated 4 out of 5 by WML1 Not a W
Strange W experience. Walking by Lexington, you would never know that this is a W Hotel. It is simply an old building with a W logo as a hotel
July 24, 2014
Rated 4 out of 5 by Sid670 Expectacular = Compact ?
The Hotel has general good modern feel, and smells good. I do not like misleading words such as "spectacular" for these compact rooms. There is not much of view other than the walls and windows of building across street. The worst was the size of bathrooms, have never seen. Sitting on toilet had to tilt to the left because the sink there would not allow me to sit straight. The shower curtain was installed incorrectly. The bedding was great fluffy and comfy. Some modern artistic details was pleasant.
June 10, 2013
Rated 3 out of 5 by GuyFromDC Dated, Cramped & Overpriced
The facilities are quite dated, the rooms are tiny, and the prices tend to be far too high for the quality level of this particular W Hotel (even by NYC standards). The entire hotel could use some serious updating, especially in respect of the bathrooms. The bathrooms at the moment are on par with those of most low-cost motel chains. Only reason that I stay here is that it's close to our NYC office and allows me to collect Starwood points, but even those incentives are starting to wear thin.
March 13, 2014
Rated 4 out of 5 by Merl97 Summer get away
This hotel had the most amazing staff compared with any hotel we have stayed at. The day of our arrival we were greeted with a outside bazaar, however the staff made our check-in with a rental car no issue. This outstanding service continued with the rest of the hotel staff. Whatever we need we got, dinner reservations, show tickets, extra soap, towels, and the list was endless. This was our first trip home from Dubai in two years and we could not have been happier. Thanks W for the memorable trip.
June 1, 2013
Rated 1 out of 5 by ILoveTacos This place sucks.
As soon as I arrived to the hotel, the cab I had been in drove off without me getting my suitcase out of the trunk. I freaked out and alerted the people at the hotel, and they literally did nothing. The guy at the front desk didn't even react. It wasn't until 15 minutes later did someone at the hotel try and help me (his name was David, who was amazing). He wasn't even the one who was initially helping me. Besides that, I found the staff to be very unhelpful and the rooms to be uncomfortably small.
January 21, 2013
Rated 3 out of 5 by Calidreamin Great location
Perfect location. Grand Central a few block away. Rockerfeller Ctr, Time Square, shopping all within walking distance. The free Acura one-way service was awsome. Lee gave us a lot of good information about the city. The only downside, three days in a row, housekeeping never left hand towels or washcloths. The first day, we ended up calling 3-times and never received them. The next two day they were brought up after the first call. When returning to New York, we would again stay at this location.
July 22, 2012
Rated 4 out of 5 by NewYork2013 staff met my needs
The front desk manager that checked me in was rude. he could not locate my reservation and handed me back my ID and credit card and said "YOU DO NOT HAVE A RESERVATION" . apparently he was looking by my first name. He justified it by saying that I told him that name was Lina, so he searched for Lina. Really? he was holding my Driver's License.
The housekeeping staff was fantastic and friendly as well as the staff in the living room.
Also the Car was never available.
Room service food was poor.
July 15, 2013
Rated 2 out of 5 by Spiritark You can do better
Primary reason why I often stay here is due to the hotel's proximity to my office. Aside from that, there is much room for improvement to W New York. Some key areas to work on are:
1. The front desk is perpetually crowded and not geared to handle the traffic that it needs to handle
2. Room furnishing is stylish 5 years back. A lot of wear/tear can now be found in the chairs, cabinets, cranky phones etc.
3. Probably a nature of NYC, but I've still got to say that the rooms are small
4. Ran into this twice during my last stay, but no one picked up the operator 0 dial. Could be due to an overwhelming influx of guests but still, not an excuse.
I will still come back occasionally, but it will need to impress me again for this to be a W of choice. Union Square looks much more appealing for now.
May 22, 2012
Rated 3 out of 5 by One27 Staff forgot we pay their salary
Overall disappointing. Yes, the music is thumping and lights are dim when one arrives at 8:30 pm to check in, and yes the lobby is decent. Beyond that, the staff is low quality, the rooms are wearing thin and health gym needs serious attention. Checked in on a Friday night in the summer: ie, very slow time in NYC. Rooms were a plenty and the prices were low. Despite these realities, staff has lost their way. Someone should remind the staff that we, the customers really do pay their salaries.
August 5, 2013
Rated 5 out of 5 by 123Bella Perfect location
Perfect location, amazing staff, great food... Overall a great stay!!
July 21, 2014
Rated 5 out of 5 by JayD It's not about the rooms
Look - if you want a big room in a hotel NYC is not the place unless you have a huge expense budget. Yes, the rooms are cracker boxes (unless you get upgraded), but the staff and hotel make up for it overall. Nixon and Tang treated me to great margaritas, great food and a great conversation at the end of their evening when I was desperate for drink and food. They are a great example of the incredible customer service you get at the W New York and from Starwood properties in general.
July 25, 2012
Rated 1 out of 5 by jeffsd where to begin
Besides the small size of the room, half the tv channels didn't work, the sink was plumbed backwards, the toilet was so close to the sink that I had to lean to sit on it. There was a hot water heater (I think) that made loud noises every half hour through the night and the HVAC system in the room was incredibly loud. Then, upon check out, they tried the old mystery mini bar expense trick. I love Starwood in general but the Midtown W is not worth it--especially for the shoebox rooms.
January 18, 2013