Rated 3 out of 5 by Valerie2014 Although great location - lobby was mess and rooms worn
After a glorious visit to W in Miami, we were excited about staying @ W on Lexington. We were not informed that there was construction and so the lobby lounge were not available - and the remaining restaurant was OK - but the dust and noise from construction (including an incessant beeping sound) made it difficult to enjoy a couple of drinks and appies. Especially as the there was an opening between the adjoining fireplace. The rooms were small and dingy and need a paint refresh. Had expected more for price..
March 17, 2014
Rated 5 out of 5 by JoeJul April stay 2014
We stayed at the W on Lexington at the end of April. The staff is friendly, competent and went out of their way for anything we needed. The location of this W is the best in the city, centrally located to everything.
Will be back.
May 6, 2014
Rated 3 out of 5 by ARM21 OK Stay
Since W is not big on electric lights the windows should have some type of sheers so the heavy shade can be pulled up in the daytime to allow light into the room without allowing people to see into the room. This is basic. The room we had did not have any sheers.
Room seemed quite clean.
Hallway on the 10th floor (where we stayed) was extremely cold. I would guess 65 degrees or so.
Fitness facilities are the best and most extensive I've ever seen in a hotel. Was about 55 degrees in there however when we asked the desk to raise the temperature they did.
June 2, 2013
Rated 2 out of 5 by Laura311 Ok Experience
I travel frequently for business and pleasure. I was not very impressed with this W location. The battery in the AC unit was broken prior to arrival. We are able to get this resolved after 2 phone calls to the front desk. Upon check in, I was not greeted in a friendly manner. Due to the music/noice in the background, I had to shout my responses at the receptionist, and she exhibited frustration at my inability to hear her replies. The concierge provided quality dining recommendations and directions. However, I was not pleased with my overall expeience.
April 4, 2013
Rated 4 out of 5 by Philou01 Disappointing
I felt disappointed as the room was small, windows facing a wall and the corridor windows from the other side, no privacy other than closing the shades .....
Breakfast was horribly expensive.
In other words for an average hotel a very high price and no real incentive to come back at my next trip.
May 2, 2014
Rated 5 out of 5 by Cwch Great Stay Thank You
Facility and staff was great, love the spa
June 22, 2013
Rated 1 out of 5 by Traveler6789 Worst Hotel Stay Ever
I happened to be looking on the SPG site and out of curiosity looked at the reviews at this W since I still recall this as being the worst hotel stay I ever had and I am still unhappy about it. Great place to be part of the NY scene, but do yourself a favor and stay elsewhere. I have stayed at many NY hotels and I know rooms are small, but even by NY standards, this place was a cross between a cheap student dorm and a prison cell. Barely big enough for one person, and we were a party of two. Not even sure why they bother to have a hotel there. I would not stay there even if the room was free. I guess the staff gets this allot since they could have cared less when I asked about a better room. I have visited nearly 100 countries and have a large tolerance for hotel variations, but this place still gets me mad just thinking about it.
April 9, 2014
Rated 1 out of 5 by BetsyP Not impressed - was this really a W Hotel?
I was welcomed by a giant cockroach in the lobby this past Friday at the Lexington W Hotel. The staff did not seem to care this was happening, as they brushed off several complaints. A guest ended up killing the giant bug and everyone kept moving. For a hotel of this stature, this is TOTALLY unacceptable. The front desk attendants were not friendly nor were they accommodating. The TV in our room barely worked (signal kept going out), not to mention the room size. It did not feel like I was staying at a W property, but rather a hotel a cheap hotel.
November 11, 2013
Rated 2 out of 5 by ATarr Disappointing...
The rooms at the W on Lex are substandard compared to all the other W hotels and most Starwood hotels I've stayed in. I've given this hotel several tries, including very recently, always hoping for the best. On my recent stay the room was unbearably hot, and now the windows have been screwed shut so it's impossible to cool down the room. After moving to another room it was a little better. I was also astounded that the hotel restaurant had a "B" rating from the Health Department, putting it on par with places most avoid because of lack of cleanness.
January 15, 2012
Rated 3 out of 5 by KP2012 Great Location; ok otherwise
The "cozy" room was definitely small but that was fine since I was traveling alone. The room was not the cleanest (there were stains in the carpet) and it was quite noisy (you could hear the water dripping in the air conditioner unit and the unit was rather loud). On my final night I returned to my room and my bathroom had not been replenished (towels and floor mat were not replaced); when I called housekeeping it took them almost an hour to show up and they gave me two bath mats and 3 bath towels, but no hand towels or wash cloths. The information in the hotel guide needs to be updated. The breakfast in the lobby was listed as "complimentary" but you had to pay. Due to the location alone, I would likely book this hotel again on my next trip.
October 25, 2012
Rated 2 out of 5 by Susie92 W Hotel 541 Lexington Ave. NYC
The location of the hotel is great...close to Rockefeller Center and not too far from Times Square.
The hotel is very outdated. The room lacked an attractive surrounding. When I inquired about getting foam pillows and a comforter, I was told that they didn't have any, and I should have told them prior to the visit.
I had a mishap Friday evening. We received two ice packs, but needed more .They ran out of ice packs. We received no follow-up to check on my condition. It would have been nice to be offered a free breakfast or something else.
November 18, 2013
Rated 4 out of 5 by loumeg22 Nice Hotel in a great location
I enjoyed my stay with the location of this hotel suiting my needs for the weekend. Rooms are quite small but as expected in New York. My room was comfortable and had great amenities. Only downfall was that the walls are not shound insulated therefore you can hear your neighbors, so they can hear you as well. Staff is friendly and helpful. Hotel lobby and restaurants are lively with a nice interior decor.
April 14, 2014
Rated 2 out of 5 by UnhappyHoustonian The Housekeeping and Front Desk staff needs improvement
My stay was from Friday, April 25 thru Tuesday, April 29. I had to request everyday more towels, bathmats, sheets to be changed and bathroom areas recleaned. I had to speak with the front desk to ensure the messaging was passed on to the housekeeping staff.
April 30, 2014
Rated 3 out of 5 by GuyFromDC Dated, Cramped & Overpriced
The facilities are quite dated, the rooms are tiny, and the prices tend to be far too high for the quality level of this particular W Hotel (even by NYC standards). The entire hotel could use some serious updating, especially in respect of the bathrooms. The bathrooms at the moment are on par with those of most low-cost motel chains. Only reason that I stay here is that it's close to our NYC office and allows me to collect Starwood points, but even those incentives are starting to wear thin.
March 13, 2014
Rated 3 out of 5 by WREX Different - Great Location
I booked a suite and paid a high but I believe comparable price for the room. What surprised me was the lack of furniture and even basic areas to place items outside of the one closet. To me the room seemed like it was set up for a handicapped guest. Which we were not. It had no bath tub. Very little to no counter space in the bathroom. I asked the front desk if it was a handicapped set up suite and they said no. It may be the W Way. No furniture. We just thought it was very different as there was plenty of room to place a few pieces.
December 10, 2013
Rated 4 out of 5 by jayc Missing canvas tote
While there I spoke to both the housekeeping Mgr. and someone from security about empty bags that included a canvas tote from the LEVIS store.
As I explained on both occasions housekeeping most likely thought they were trash, but that baffles me because they were no were near the waste basket, in fact they were between the desk and the cabinet to the right of the desk. The paper bags had no value to me, the canvas tote did, it was a gift for a friend back home.
There was and has been no follow up from anyone at the W. What a disappoinment
August 14, 2012
Rated 5 out of 5 by Courtney824 Fabulous Stay
Was very satisfied with our stay at the W NYC. Perfect location. Walking distance to all the great attractions! 5th Avenue, Central park, Time Square, Rockefeller Center, Grand Central Station. We were given an early check in after a red eye at 8am and upgraded to a nicer room for free! Rooms are great, Bliss products in the bathrooms and super modern decor. Bed is ultra comfy, so confy we slept in too late on one day and missed our boat ride we wanted to take. Staff was very friendly, loved everything about our stay. Hope to return soon!
October 3, 2012
Rated 2 out of 5 by CCApril Very disappointed
I've stayed at this location many times and have always been completely satisfied, but not this time. The bathroom was unacceptable - the shower curtain was moldy as was the bathroom ceiling which I didn't notice until the following morning or I would have asked for another room. Similarly, the dust in the cabinet holding the mini bar was 2" thick and I was showered with dust when I opened the door. However, the staff was extremely responsive and the bathroom and minibar area were totally cleaned after I pointed this out. Facilities should thoroughly check each room periodically to ensure that the rooms are clean. Also, the mini bar system is dumb. I took some items out of the refrigerator to store some yogurt and upon check out, was charged $85 for mini bar purchases. Apparently the fridge is "weight sensitive" and you're not supposed to use fridge, but I was never told this. Based on this most recent experience, I am reluctant to return and or recommend this location to anyone. And we had a block of rooms here for our clients while attending our annual conference. Very disappointed.
May 2, 2014
Rated 3 out of 5 by cntrygrl OK not WOWed
Staff was friendly was able to check in early and staff and concierge were great. There was an issue with the kitchen so food options were extremely limited. The shower head was dirty and the shower design was awful and caused water to spray into the bathroom including the toilet being covered with water. Bed sheets didn't stay on the bed very well. Remote didn't work for the TV but staff was very quick and response to resolve. Location was great. Overall stay was OK but I was not WOWed and would try another hotel upon my return to NYC
July 29, 2013
Rated 5 out of 5 by ClayD28 A Warm Welcome
It all started out; As soon as I arrived in town to check in I was told by the Front desk clerk that my room has been upgraded. For what reason I do not know, but this only heighten my time and experience in this Wonderful Hotel. Not only did I get to enjoy the city of New York, but I was able to enjoy the peacefulness and comfort in my room. I got so relaxed that I really did not want to leave and venture off into the city. The W made me feel very Welcome as guest in their Hotel as well city. I'm Looking forward to another stay.!!!
July 4, 2013
Rated 3 out of 5 by ZABU2 Lovely Closet
When we checked in we were told for an additional $30 a night we could could upgrade three levels. I shudder to think what size closet we would have been assigned had we not chosen the upgrade. The room was minuscule. If size were not enough, the shower arrangement was Byzantine. The faucet location required you stand in the shower to access the faucet, thus your initial experience was a torrent of ice cold water.
April 7, 2014
Rated 2 out of 5 by Tutu Disappointing
Many hotel staff members promised service they did not deliver. Their attitude was rude and less than professional. Example: I had to ask four times for an extra pillow. I asked to schedule transportation and they did not deliver. Sheets were dirty (blood stains.) Bathroom sink leaked. Neighboring room plumbing was extremely loud. I was very disappointed in poor service and basic amenities; not the cleanliness and good service I was expecting. Even though I got an apology from one staff member, I do not recommend the "W" Lexington.
August 15, 2013
Rated 2 out of 5 by kerr5 needs improvement
ive stayed at the W new york serval times and it was a wonderful experience. however, this last time ive stayed there it wasnt as Wonderful. the pictures shown on the website of the rooms didnt look like the room i booked. I had a view of a parking garage, and the room was much smaller then i thought it would have been after reviewing the rooms online. There wasnt an ice machine and it took a very long time to recieve buckets of ice. when i would call down to the front desk there werent as friendly as i orginally had rememebered.
February 7, 2013
Rated 4 out of 5 by oraclejim Good location.
Stayed for business. Hotel is showing a little wear and tear but definitely being maintained well. Service was great and very helpful. Would recommend to others.
May 1, 2014
Rated 3 out of 5 by Erika30 Customer Service needs improvement
Making reservations and changes to reservation were a hassle. I kept getting the run around. Also, provided a card to take care of my room. However, they charged my personal card and now it's been a hassle trying to fix it. Lastly, I called to check on our VP's room and I specifically paid and requested a King room and they gave him a Queen. I had to speak to a manager to get it fixed. Very frustrating. Rooms are small and very dark. No counter space in restroom to do hair. I would not recommend for anyone to stay here.
December 4, 2013
Rated 5 out of 5 by InterDavid 15 year Wedding Anniversary
Celebrated my Anniversary here. Checked in early and Staff did the impossible to get me a room ASAP. Took a walk to Rock Center while I waited, before i even got there, the room was ready.My room was upgraded , nice surprise. Asked Lauren the Concierge how i can surprise my wife with something like champagne and Chocolate strawberries. It was sent complimetary with a lovely card from the hotel. Nice!! Lauren also helped us with tips on restaurants and how to get to places quick. Everything seemed done fast with no hassels eventhough it was really busy with the US open in town. Staff was amazing. The bar downstairs was always happening. Location is great , nice restaurants around the area and the Metro is on 51st? Just a great experience overall- loved the staff.
September 4, 2013
Rated 5 out of 5 by NYCdudeInVa My MOST Favorite property
Although I arrived earlier than expected, and even though the property was "sold out" the night before, Michael assisted with me obtaining, much needed rest, immediately. The room was exceptional. THANK YOU MICHAEL!
I've visited this property many times over the past few years and this trip noticed there were MANY, MANY new faces receiving guests. With this, it was REALLY good to see a FEW familiar faces and to be "recognized." I LOVE the W New York!!
I WILL say though, that NOT being afforded FREE "WiFi" in each room, is NOT the BEST way to follow through with your "Whatever, Whenever" theme. Even though it is offered in the "Living Room" guests don't always want to come downstairs to log on to the internet. ESPECIALLY at 3am! Apart from that, good times!!
June 1, 2012
Rated 4 out of 5 by john813 Nice hotel
Overall this hotel was nice. Lobby had a great atmosphere. When checking in associate was very friendly and even called once we got to our room to make sure everything was ok. The room itself was smaller than what I was used to even for a hotel in NY. The room felt old with just an updated paint job. Bathroom felt even smaller, felt as if i was in the shower while going to the bathroom. Shower curtain is too short and water always leaked onto bathroom floor. As part of our reservation we where suposed to recieve two sip cards which we never recieved. These may seem like little things to some, but for the cost to spend the night in NYC everything counts. If I did decide to come back to the W I would do it for their customer service and maybe try to get a larger room.
May 29, 2012
Rated 4 out of 5 by BrianLord47 280547Brian's Review
This hotel is in a great location for accessing the major sights of Manhatton. The staff were friendly and helpful, the only negatives would be the absence of coffee making facilities in the room. This was available through room service but we have never stayed in a hotel before where this was not available in the room. This would have a bearing on us booking this hotel again.
Also misleading was that the Whiskey Blue Bar was not part of the hotel, also the drink prices in this bar were very excessive.
January 11, 2014
Rated 1 out of 5 by KevinGH WHAT A DISAPPOINTMENT
I recently attended the APA annual convention in NYC. I registered for the meeting in January and decided to book my hotel at the same time. I went through the list of hotels and visited different websites. W hotel caught my eye and the place looked impressive (online). The rate was 399 a night for a single person .Not cheap but I had heard about this boutique hotel and how people were raving about it. I decided to splurge and treat myself to this hotel. I checked in on May 5, Monday. Kevin at the front desk was very friendly and helpful. I asked about using the business center to check email. He said there would be a charge to use the facility. I asked if the charges could be waived for me, a hotel guest. I mentioned I had stayed at many hotel chains around the world and business centers were free for hotel guests. He said he would talk to a manager and get back to me. I waited for a few minutes and he came back with a manager. She said that a third party was operating the business center and the charges were separate. She could not or would not do anything about it. (I think my request was not unreasonable. I made it clear to both of them that I was only going to be checking email sporadically.) Even if the billing is done by a third party, she could have easily said- Don't worry, we'll take care of it. I didn't press the issue. I went up to my room and was very disappointed. The corridors were narrow and so dimly lit. The carpeting inside the room was grungy and dirty. The room had a musty odor. I told myself- well, this is it. That evening, I returned to the hotel and took a shower. The shower enclosure is OPEN- there is no barrier to prevent the water from spilling over to the rest of the bathroom. I was tired and ready for bed. Next thing I encounter is a hotel guest next door (536, I think...I was in 537) who was screaming at somebody in some foreign language at the top of her lungs. I thought she would eventually quiet down. But this went on for some time that I had to call the front desk and was told security would look into the matter. The next evening was just as bad. On Wednesday morning, I complained to the front desk, asking them to talk to that woman to keep her voice down. It wasn't so bad that evening. I checked out on Thursday and felt I had been ripped off. I spent over $400 a night and this is the type of room and service I got???? For the money I paid, I certainly deserved much better!!!
May 12, 2014