Rated 3 out of 5 by SleeplessinVellaHotel Aural Overload
If you want to be constantly bombarded by intrusive ambient "trancey" music every waking moment of your day, then this is the hotel for you. Turned up loud enough so you cannot hold a normal conversation, the music is everywhere, and even in your room. Aided by a concrete atrium, the sound reflects upwards into the open balconies where your room is, so you can (try to) go to sleep with it ever present. Relaxing and restful, it ain't. Food wasn't bad though.
28. Februar 2013
Rated 3 out of 5 by Pedro Excellent view still to improve on service
The room was great and with wonderful views
However there was a party at ground floow I was not informed upfront and noise was considerable. I fully understand this can happen but great that this is communicated properly
Also I ordered dinner and I receive a knock at the door at 11 even though I did not request any withdrawal; I guess this should be reviewed within the room service procedures
21. Februar 2013
Rated 3 out of 5 by Alok Business Stay
Nice business stay.
Not so good facilities compared to even 4 star Hotels in Italy.
No free wifi even for usage on phone not corporate usage :(
24. Januar 2013
Rated 3 out of 5 by BobbyD2012 This hotel did not meet my expectations
I was disappointed in this hotel for several reasons. First of all, our room was not ready at 3PM as promised. We had to wait several additional hours. Second, the concierge made a mistake with our dinner reservations for New Year's Eve and we ending up having to eat room service in our hotel room because there were no other reservations available. Lastly, although the rooms are beautiful, the bathroom/sink area is very impractical--there is no room to unpack your toiletries.
7. Januar 2013
Rated 3 out of 5 by Fiona22 Great seaviews but poor services
This hotel is beautifully located near the coast. Full seaview in the room. It was so beautiful to watch the sunset and sunrise. However, the quality of services fails to achieve a "wow" factor which the hotel has tried to promise. Instances include:- 1. The yound blond lady at the "whatever" desk does not know what she is doing. When we asked for locations, she told us to ask the taxi driver and was reluctant to give us a map; 2. When we asked for late check out, the front desk staff member was rude; 3. There was a new eve party at the lobby. The noise was so loud that we were unable to sleep til 6 am; 4. We cannot close the toilet door no matter how hard we tried; 5. Water leakage from the shower room is a constant problem. Being a starwood member and having stayed at other 5 star hotels, I must say I am fairly disappointed by this hotel. Staff in general are not friendly. This hotel has failed to deliver the 'wow' factor.
7. Januar 2013
Rated 3 out of 5 by ashtongi check your bill carefully
The hotel is a giant nightclub so it has a different ambience. Big problem...when I went to check out there was a $500 nighclub bill from another guest on my bill. The hotel did not even check that the name on the bill was completely different than mine. I had to remind them to refund both the false bill and the tax...they forgot about refunding the tax and it took them 15 minutes to get it almost correct. They seem to be both computer and math challenged. For a 5 star hotel, they are also understaffed. Most afternoons, there is a big wait at the front and consierge desks and frequently there is no one to get a guest a taxi. There is no separation between the toilet and the room which could be uncomfortable for some couples. On the plus side the views, the gym, and the consierges are excellent.
1. Januar 2013
Rated 3 out of 5 by vichi66 one problem
i had an issue with laundry not delivered on time and after 4 days i still have to ring the hotel every day - they said my suit has been couriered to me but no sign of it yet. They should have clarified same day delivery was not possible, especially given they had my reservation details, and knew i was leaving the day after, and when i asked to be 100% sure i was told it would be ready by 6pm. I hope i will get my suit back, but i think an hotel of this standard must have more efficient services. Also, the phone line to reception and other services never replied!
5. Oktober 2012
Rated 3 out of 5 by KenT55 Prime Beach Location, but Staff Under Water
W Hotels normally WOWs me. However here in Barcelona, customer service was sloppy at best. At this location you must ask for a coffeemaker for the room. And ask, and ask, and ask. Yes four requests before it was delivered. The third day, we arrived back at the hotel after 10pm and the room had not been cleaned during the day. The top floor nightclub Eclipse was overcrowded such that you could not even get to the bar. We tried two nights in a row and left after 10 minutes without even a drink. It was promoted as unwind and dance. Not here. It was stand like sardines and wonder why you were there. There are several beachside lower level cafes/bars for casual drinks. They were good but no dance or dress-up opportunity. Service on the beach was equally as sloppy, always having to ask twice or more, only to wait 20-30 minutes just for drinks after the last request. This was consistent day to day.
As for location, it is at the far end of the peninsula on Barceloneta Beach. You must walk the 1km to the end of the marina and another 2-3 km to get to Placa Catalunya and La Rambla and other key sites. We walked on average 5-6km per day as we sought to tour the city as well as spend a couple days at the beach. Needed the exercise, but hotels on the other side of the marina would have been better for us.
Concierge was unable to help with car rentals and we had to locate on our own. By the time we finally were able to get a car, it was $200 USD for the day.
On other day we sought information about city tours. No prearranged deals. Directed us into the city to a bus stop to buy tickets. They did give us a map after asking.
All in all, this hotel is beautiful and great for its beach. But managemment needs to address customer service issues and see that they are prompt and courteous, and offering service in anticipation of customer needs. We had no offer to even tell us about the different facilities avaialble at this hotel. So I'm sure we missed out on something. Never felt comfortable here as a result, even to the end of the stay.
19. Juli 2012
Rated 3 out of 5 by Amanda12 Not impressed
For such an expensive hotel it did not impress me at all. The only thing worth speaking about is their lobby and get real, who wants to stay in a lobby their whole trip. We booked a wonderful room which was not wonderful at all. The carpet was stained, a mirror on the wall was missing so we had a big brick wall with chipped cement to stare at, the pillows on our bed were lumpy, and everytime you showered the water would leak out onto the carpet and also leak over to the toilet section. We had to use towels the whole time to keep the floor dry. The breakfast buffet needs improvement as they charge 29 per person for mostly pastries and fruit. The hotel does not even give you free tea or coffeee in your room, at 310 euros a night, they should be giving you something. The food at the restaurants in the hotel is over priced and taste horrible. My husband and I spent 87 dollars at one of their restaurants on burnt and salty food. I would not recommend booking this hotel. The W hotel is only for show and we pretty much paid for the name and view from our room. This hotel was just built and the carpet in the hallway towards the rooms are dirty.
19. Mai 2012
Rated 3 out of 5 by Panos Didn't Quite Meet Expectations
During our recent vacation we stayed at two different places while in Barcelona. The second part of our trip in Barcelona was to stay at the W, because we wanted to explore the beachfront.
To be honest with you, it was an average stay, there was nothing that was spectacular about our stay but there was nothing was necessarily wrong, expect a couple hairs in our sheets, and the lack of refilling the shampoos or body soaps.
Usually, during our stays at Ws across the world, there is that something extra that makes the stay memorable. And for that reason I would not recommend staying at the W in Barcelona.
7. Januar 2012
Rated 3 out of 5 by Doc007 Noisy and isolated position
Very noisy foyer, reception and ground floor restaurant / bar facilities due to constant movement of guests / visitors plus music. Reminded me of busy airport lounge.
One Room glass window leaking water from rain & could not be fixed. Toilet and shower in one compartment meant wet floor all the time to access toilet. Shower mixer of poor quality and unable to easily regulate water tempearture. Inadequate Room lighting. Poor selection of English TV / News station. No Euronews & Sky news and difficult to access because of multiple menus for Pay TV etc. No room turn down service early evening. Few & Poor toiletries
12. November 2011
Rated 3 out of 5 by mwbridges Strange
Very nice room.... very W. The service though was strange. The service from guest services seemed fine (the person on the phone was very polite), but the food and bar service was "okay" with the food not-good-at-all. Not what I have come to expect from a W. Fro the value at this location, I say "no".
11. November 2011
Rated 2 out of 5 by Dan16 This hotel was anything but quiet
Aggressive music everywhere, even sitting at the beach, different music from the pool bar and the beach bar. Not relax, quiet as you would expect.
1. Oktober 2013
Rated 2 out of 5 by ketsusa rooms do not fit to 5* hotel
i have stayed for 2 weekends in W. rooms were on 2nd and 3d floors. There are no view at all and it doesn't make sence to stay in W in this case. Moreover a lot of room equipmet was not working.
4. September 2013
Rated 2 out of 5 by Emilie777 disappointing hotel
i was disappointed with my stay : you wait at least half an hour for check in and check out, the room is average and not confortable if you travel with a baby. very limited sun beds at the swiming pool for such a big hotel, beach beds not confortable. Custormers/crowd in the hotel is ordinary. Spa prices are exagerated for quality of treatement. On the positive, restaurants are really good, staff very welcoming and helpful but sometime very slow, gym is amazing. i cannot recommand this hotel for business travelers, neither for family
15. August 2013
Rated 2 out of 5 by Cathy Needs improvement -
We stayed for 2 nights (25/5/13-27/5/13) in a fabulous room.
Problems we experienced:
We had to wait over 30 min in a queue to check in and again to check out.
On the Sunday night, there was a party on the wet deck which kept us awake most of the night.
On the Sunday morning we had breakfast delivered to our room, it arrived ice cold.
On the Monday morning we were rushed through breakfast and couldn't have a hot breakfast because the kitchen was closed for a private function (Bravo restaurant)
Positives about the hotel:
The room was clean and the view was beautiful.
My overall impression is that external visitors to the hotel are more important that than the hotel guests comfort.
This hotel charges 5 star prices and does not deliver 5 star service.
Would not stay again
28. Mai 2013
Rated 2 out of 5 by abc123 not worth the pricetag
disappointing breakfast, with staff that failed to serve guests at this price
choice of food at pool was disappointing
cocktails at pool were not up to standard
27. Mai 2013
Rated 2 out of 5 by Jackie34 Overhyped
The hotel tries too hard to be hip while failing to try hard enough on service.
21. Mai 2013
Rated 2 out of 5 by Prfdmd All the sizzle with no service
This W is like most others. Über cool, but missing out on the true meaning of hospitality. Being at the W means doing things their way, not yours. And if you don't like that, well i guess you're not cool enough!
15. April 2013
Rated 2 out of 5 by AlBahrain Poor choice of room service
The lack of vegetarian options for the in room dining was appalling. Margarita Pizza was the only thing I could find.
This is supposed to be an international hotel chain - was expecting it to cater better.
I won't be staying here again for this reason.
Rooms and staff were fantastic.
2. Februar 2013
Rated 2 out of 5 by sandeepchandel Disappointed
My wife and i were at this property and were disappointed with the overall quality. Carpets were coming off, sofas were torn and the hallways were worn out with wallpaper coming off. Would not stay at this spg property again. The hotel is a 3 star property and should be tariffed as such.
5. Dezember 2012
Rated 2 out of 5 by MwzLz Cool Location, very POOL Service
The Location and view from the Roms is really cool, but the Service and facilities (Pool and Space on terrasse) are really poor
18. August 2012
Rated 2 out of 5 by Onourway5 Party more important than guest experience
Techno music blaring till 2am on a Sunday night on the Wet deck (what a tacky name) disturbing the entire beach side of the hotel's peace. I'm not talking distant party sounds, I'm talking wall shaking bass heard clearly on the 10th floor. Staff did nothing to accommodate my family to the other side of the hotel or get the music turned off at the time they assured me it would be (3 separate people assured me it would be turned off at midnight). Also what's with the haughty attitude? We were accosted by the host at the breakfast buffet because we had some of our family sit at our large table when they arrived from the airport. He stormed up saying "you said you only had 3!" Instead of inquiring if they were guests of the hotel and would be joining us for breakfast (they were) in a pleasant customer service type way. I felt like we were being accused of stealing a roll when between the 6 of us we had 3 rooms at the hotel. I guess we weren't wearing our Gucci that day. That must mean we are criminals ;) I could go on but you get the picture. Final word from my perspective: if you want to party all night and stay in a cool architectural landmark with awesome views and have the sort of self esteem that likes to be condescended and lied to- stay here! Oh yes, and our room smelled like puke. Someone had clearly vomited in the entry way and all the cleaning product in the world couldn't cover that cheesy smell. Thanks W!
26. Juli 2012
Rated 2 out of 5 by ks29 MAJOR MIXED FEELINGS
Velvet rope to get into trhe bar: GIVE ME A BREAK! The place was empty. I'm a loyal Starwood Gold member who was treated pretty shabbily. My guests hated they way they were treated as well. The Eclipse bar needs to get over itself.
Haven't been in an establishment in such a long time where the staff looks miserable . NOBODY smiles.
Too crowded: couldn't get a lounge chair either at the pool or by the beach.
Lastly, never fails: whenever I stay at a W HOTEL, SOME DRUNK DOOFUS BANGS ON MY DOOR AT 4 am. this brand is not for me
Still worth a day visit because of the beautiful structure though.
22. Juni 2012
Rated 2 out of 5 by art76 CUSTOMER SERVICE? What is that?
This is my third stay at the W hotel in Barcelona. Overall, the hotel is cool, vibrant and in a very nice and quiet location but senior management needs to make some great improvements in the customer service area (checkin and concierge) and adjust attitude if they want to be worth a SPG category 6 hotel.
- Quiet location
- Great gym
- Great spa
- Great views
Much needed improvement:
- Checkin: there´s always a drama at this hotel (330pm your suite is not available or your names get mixed up in the reservation)
- Room cleanliness: major spots and unpleasant smoke stink
- Concierge area: lot of attitude when asking simple questions (I was initially refused making a reservation at Bravo 24; I had to identify as a hotel guest).
- SPG recognition: no upgrade according to SPG Platinum standards.
7. Dezember 2011
Rated 1 out of 5 by Jimmy1999 This hotel is a total failure
Except for the Bravo restaurant staff the rest of the staff were very nice. But other than that there is nothing good I can say about that hotel. I would tell the world if I could not to waste their money on the W Barcelona.
1. Oktober 2013
Rated 1 out of 5 by Disapointed Comments
The W was dirty and very expensive
Staff were not responsive to my questions
Drinks and food too expensive
Would not recommend to others
1. Juni 2013
Rated 1 out of 5 by ritchienough Definitely Unsatisfactory
This is the 2nd chance my wife and I gave to this W.
The first time was 2 years ago, the hotel was pretty new, so we thought that some littles problems can occur, it's normal. We decided to give it a go, and booked a new stay at the W Barcelona this august.
Unfortunaly, nothing has changed.
I say I must agree with all that is written under "one star" overall rating.
- Line at the reception lasts for ever
- Room was not ready (we knew that, because we checked in in advance) we left our luggages at the reception, they said they will put them in our room when it will be ready. When the room was ready, my luggages were still at the reception. I came down to ask for my luggages and the 2 girls here gave me my 6 luggages and left me alone in the middle of the lobby... ciao ! We hope you have enough arms to carry all your luggage to your room. I appreciate...
- People are "reserving" beds around the pool from 9am, but these beds will remain unoccupied for hours
- champagne is served in plastic glass at the beach or at the pool bar. Are we speaking Luxury hotel here ?
- spg member ? ho ? what's this ? You want to see a room that could accomodate your whole family. Sorry, not possible.
Well, in fact, it seems that this hotel is made for people who can waist money without paying attention to what they get for it.
This Hotel was a stop during our trip from a "leading hotel of the world" to a "Relais & Chateaux". It was the most expensive, but far from the best.
17. August 2012
Rated 1 out of 5 by purdiems Unsatisfactory - very disappointing
Worst W Hotel I have ever stayed at. Waited in a queue for 30 minutes to check and the reception area was more like a frenetic railway station than a hotel lobby. Very unpleasant first experience. Told room would be ready in one hour and go and have a drink but not ready for three hours. What a waist of time. Room was nice although all the floors in the bathrooms were still saturated which made it seem like someone had just left. Other public areas in the hotel were not clean, They need to have people going around cleaning things all the time as there are obviously a lot of non guests using the facilities and messing things up. And no upgrade - not even offered.
10. August 2012
Rated 1 out of 5 by Leash Mixed Feelings
The W Barcelona is a beautiful hotel estically. The rooms are gorgeous and everything is kept really clean.
There are just a few issues with the hotel firstly it is overpriced especially food and drinks.
Wireless internet is an added expense per day and the free internet is really weak.
There is only one pool with about 20 beds surrounding the pool. For a hotel with 400+ rooms there should be a greater availability of pool beds for all to use. It is near impossible to get a pool bed anywhere.
Many people reserve their spots all day by putting a towel on the pool bed.
Barcelona/Spanish culture is non existant.
9. Juli 2012