Rated 5 out of 5 by toktok poor service at front office & bar
unique stay at a wonderful destination, great food & view from rooftop bar, but unfortunately poor service (waited more than 1 hour after check-in to get our luggage) and very slow service at all bars, drinks take 20 min ... as bar and restaurant manager is staying next ..
March 31, 2014
Rated 4 out of 5 by Werner22 The WOW Effect.
When you arrive at the W Hotel - it is like meeting friends and when you leave it is like leaving home.
This is because the guys outside when you arrive with the taxi do an extraordinary job.
They have just a warm, relaxed spirit.
And the people at the concierge desk do an outstanding job.
August 26, 2013
Rated 5 out of 5 by Taher W Hotel is the best globally
i have stayed at W Hotel from 19 to 22 may 2013 and i got seven stars treatments, when i arrived to check in i didn't find my room ready and it took them around 45 minutes to prepare it due to that they compensate me free breakfast and free internet connection for all my stay. they are great
May 24, 2013
Rated 5 out of 5 by GGENYC Amazing service only surpassed by the Spectacular views!
Arguably one of the very best W Hotels I've ever had the pleasure of staying in! Amazing service by ALL staff with very good size rooms featuring spectacular views! This W met and often surpassed all of my expectations in a quality, luxury hotel. For the money, the very best buy there is!!
April 22, 2013
Rated 2 out of 5 by sandeepchandel Disappointed
My wife and i were at this property and were disappointed with the overall quality. Carpets were coming off, sofas were torn and the hallways were worn out with wallpaper coming off. Would not stay at this spg property again. The hotel is a 3 star property and should be tariffed as such.
December 5, 2012
Rated 5 out of 5 by Iamboku We really love this hotel
Have stayed twice and already booking again. Great location! Great employees! Every single person, from the people who greet you at the door to waiters to the whatever guys ALL are friendly and helpful. Our rooms have been fantastic with amazing views of the beach/city/ocean.
March 6, 2014
Rated 2 out of 5 by AlBahrain Poor choice of room service
The lack of vegetarian options for the in room dining was appalling. Margarita Pizza was the only thing I could find.
This is supposed to be an international hotel chain - was expecting it to cater better.
I won't be staying here again for this reason.
Rooms and staff were fantastic.
February 2, 2013
Rated 5 out of 5 by Adams1986 One of the best hotels I have stayed in
When traveling overseas one of the biggest things that are essential to a successful trip is being comfortable. My expectations are very high and while staying at the W Barcelona I was very impressed on how great the service was. The staff should be commended for their amazing service.
July 30, 2012
Rated 4 out of 5 by Quicksilver Fun hotel with great views
The young and good looking staff were friendly, we security checks were duly exercised but the lower floor rooms can hear the W Lounge quite loudly. Views were fantastic but location is close to only the beach but further from other attractions. Breakfast was good, but not mindblowing.
May 26, 2013
Rated 5 out of 5 by sandhail excellent service
My husband and I spent our last few nights in Spain at the W in Barcelona. The service was over the top. At check in it was quite hectic and our room was not yet available, but still the agent handled everything like a pro. A special thanks for over and above great service to Gorge!
October 28, 2013
Rated 5 out of 5 by Bouj77 The W continues to uphold its standards
The staff at each W I stay at is consistently professional and very accomodating. I heard this from other guests as well while I was there. Our room was lovely too and all ammenities make the experience even better, but the number one draw will always be the treatment you receive.
July 11, 2012
Rated 5 out of 5 by Georges Impressed
"Loved W Barcelone from minute one" I have stayed here few times, every time you guys make my stay excellent. I was impressed with some employees recognizing me back and that was a great touch. Ivano at the bar knew me straight away and the french/Morrocan girl was great too.
April 8, 2013
Rated 5 out of 5 by LeeP A Wonderful Weekend
The W Barcelona is quite simply a wonderful hotel, I always enjoy my stays there, you can have a relaxing trip or live it up, all without leaving the hotel grounds. I could look at that view from my Fabulous room forever!
The hotel management and staff are second to none!
November 21, 2012
Rated 5 out of 5 by DinoC May Break
Great hotel to chill and relax. Front desk staff very helpful.
Wet deck party was great.
Rather slow trying to get served at the bars in the evening very slow service.
May 28, 2014
Rated 5 out of 5 by Porschaduh W Barcelona
I've stayed at plenty of W hotels and this by far is the BEST! Not only is it in one of the best cities in the world, but look at it! It's amazing! How can you be in Barcelona and not want to stay there? Amazing hotel with a great staff and i reccommend it to all.
November 21, 2012
Rated 5 out of 5 by LeeP A Truly Wonderful Hotel
The position of the hotel makes it amazing, the views from and of the hotel are incredible, however the staff from the manager, to the pool staff, combined with the food make the whole experience truly wonderful!
A huge well done, we all had a fantastic holiday!
August 23, 2012
Rated 5 out of 5 by JLMBda W Barcelona met and passed our expectations.
Family stay at hotel was great. As platinum member was able to get corner suite upgrade, plus adjoining room. We all enjoyed the stay immensely. Staff was wonderful, had breakfast each morning of stay and dinner in restaurant one night, all being most enjoyable.
March 14, 2013
Rated 3 out of 5 by olchik Great facilities but some staff is not helpful
Fabulous facilities, great rooms, stunning property.
There were a handful of staff that were incredibly helpful and understanding. Others have been very unhelpful, some rude, some just not trained. A little bit disappointing given how great the facilities are.
October 15, 2013
Rated 4 out of 5 by steve very nice
hotel is very nice .service is relay good.staff very polite. person in the breakfast place by name Liza very nice 10
June 5, 2014
Rated 5 out of 5 by LeKo great stay in Barcelona
I really enjoyed my last stay in W hotel Barcelona. proffesional stuff, very good service and very nice food. I am on gluten free diet and I really appreciated nice breakfast offer (on demand) and helpfulness of stuff.
April 14, 2014
Rated 5 out of 5 by Tim61 A Fantastic Stay
The hotel exceeded all expectations. On arrival I was upgraded to a penthouse suite with superb facilities and spectacular views. This was unexpected for my first stay with W and a very nice touch. This was by far my best short stay in a hotel by far.
March 15, 2013
Rated 5 out of 5 by SS44 Great Location if You Like the Beach
If you like a hotel with fabulous views, great amenities and a beachfront location, this is the place in Barcelona. It's a long but interesting walk to the Metro station but there are plenty of cabs at the hotel. The rooms are comfortable and quiet.
July 6, 2013
Rated 4 out of 5 by SRIPADA BENCHMARK WITH OTHER W WORLDWIDE
I was in a W Hotel, but the energy percieved was not the same as other W Hotels Worldwide.
Humand beings have to receive a true and pure attention, and not just some simple outer signs which are are based in customer attention learnt techniques.
November 24, 2013
Rated 4 out of 5 by Celine77 Reception and welcome outstanding. Beach location among the best in the world.
Aries at the front desk was warm, friendly and welcoming, as well as efficient. She is a credit to the resort. The beach location is among the best I have seen, as a frequent traveler and SPG Gold member. Room and bar service could be improved.
September 19, 2013
Rated 3 out of 5 by albans Exceptionnal hotel, but packed in July!
Our stay there was nice, but there's clearly too much people in July and the staff is a bit overloaded... Big waiting time on cocktail orders, trouble to find free spot next to the pool and overall a feeling that there's too much people around.
July 22, 2013
Rated 5 out of 5 by fbm3rd The W was amaze!!!
Great hotel. Great beach location. Easy access to public transportation. Lots to do close by and easy to get to other areas. Walk to "city center" is very nice and only 30min. Or by bus/metro even closer. The staff was great.
March 15, 2014
Rated 1 out of 5 by MultiyearPlatinumGuest Worst hotel I stayed in during my trip to Spain
I took my mother to Spain to celebrate her 80th birthday. The W Barcelona was the worst part of the trip.
Upon arriving we were shown to our rooms which were many doors apart despite my request that they be next to each other. This made my mother very uncomfortable and it was completely inexcusable because we were travelling in the low season and I made reservations several months in advance through the platinum guest concierage, No other hotel had trouble with this simple request during my two week trip
Both rooms had mechanical problems. In my mother's room the sink and remote controlled curtains didn't work and in my room the shower didn't work and leaked rusty water. The windows were dirty and there was a dead pigeon, bird crap and annoying bright beacon outside my window. Please take a look at these pictures if you find this hard to believe--I would.
There are 5 pictures you can click to view.
The rooms have min-bars but everything in them is barely below room temperature. If you need ice, you have to call room service and have them bring it up.
There was no upgrade per platinum standards as indicated in one of the other reviews--hopefully the pictures prove this. I can't imagine they have a worse room. I've stayed in W hotels in the U.S. and I thought they were all suites. My rooms were definitely not suites.
I gave them my debit card for incidental charges and they withdrew and held 1800 euros (over $2300) from my checking account without telling me in advance (this was to reserve two rooms for 3 nights each). The money wasn't returned to my account until 3 days after my stay.
I actually could go on but I won't other than to say the manager woudn't even talk to me when I complained at the front desk. The desk did offer me a free breakfast (which costs about $40 a person in this hotel). Otherwise they didn't address my needs.
1) Do not stay in Starwood hotels with recommend rates below 70% like this one. But if you must:
2) Do not stay below the 10th floor in this hotel.
3) Stay in rooms far from the elevator (numbers above XX6)
4) Do not reserve rooms with points or they will treat you like a freeloader.
5) The hotel and bar caters to the under 30 crowd, If you like nicer bars and restaurants, you will not want to eat or drink in the hotel.
6) Visit Madrid instead of Barcelona and stay at the Westin Palace--a far superior hotel.
February 16, 2012
Rated 3 out of 5 by cucu1965 Outstanding hotel, wild guests
W Barcelona is in all respects an outstanding hotel, and I was very pleased to stay there. Apart from the obvious - fantastic architecture, outstanding location, great breakfast, room settings etc - I was extremely impressed by the courtesy and efficiency of the staff. Just as an example, your colleagues Patricio and Xavi managed and resolved a misunderstanding at check-in about our suite upgrade in a quick, friendly and easy going way... but I have to say all staff, no one excluded, left with us a very good impression.
In that respect, I have to say that W personnel greatly outperformed W clientele. Unfortunately, many of the guests at the pool - very crowded for the weekend - behaved in a wild, impolite, arrogant and aggressive manner - to the point that we felt threatened and unsafe at times.
Given the small size of the pool, we felt at the end that the private hotel beach was a better choice and we did not regret this decision, which I would recommend to everybody - unless you belong to the evergrowing tattooed, pierced and bodybuilded crowd.
July 30, 2013
Rated 5 out of 5 by MaMa04 aWesome Hotel
This hotel is just awesome. We had a really wonderful stay and everthing was more than perfect. I`d recommend this hotel to everyone who`s staying in Barcelona for just one night or even more days.
April 16, 2014
Rated 5 out of 5 by Richie101 Fab time will stay again
Excellent time, myself and my wife enjoyed our time very much. Staff were very attentive and nothing was too much trouble. Stayed in a "cool corner suite" which i discovered had adjoining rooms. So will come with my children next time.
June 27, 2012