Rated 3 out of 5 by JIHC I'm disapointed about the service of this hotel
I allways chose Starwood hotels for my stays. This is the first time I stay in the W New York (Lexington) and the sevice and the amenities were way bellow of what I expected. 1) the rooms are to small 2) i had a lot of issues with the housekepping, sucha as bed wasn't mad properly, for two days they dind't take away some bags I left near the trash and there was a lot of dust over the minibar and closet 3) worst bellboy service i had ever see! I had to carry my louggage to the cab because nobody helped me.
June 28, 2013
Rated 2 out of 5 by John424 Hotel is tired
Key system was down and did not work. Staff did the best they could, but it is a real nuisance to have to wait for security to escort you to your room to unlock it.
Room service did not get the order card placed outside the room overnight -- first time that has happened. After calling to ask about breakfast, the staff were responsive, but it was still 90 minutes later than expected delivery time.
The rooms need updating, too. Generally a tired property, although the staff are very friendly and helpful.
November 25, 2012
Rated 5 out of 5 by Jackson8 Great value
I was blown away when the staff provided me an umbrella before I asked for one. Not only did the staff do everything possible to make my stay comfortable, but they were exceeded all my expectations with there kindness and professionalism.
May 26, 2014
Rated 3 out of 5 by Mark22323 Poor Service
at 8:00 AM got seated for Breakfast, (was about30% full) waited 15 minutes for a server. Finally got up an found one and ordered.
Waited another 15, still no breakfast (ordered standard egg benedict). Waiter saw me getting up to leave and said that Egg Benedict takes a really long time.
May 22, 2014
Rated 4 out of 5 by Sid670 Expectacular = Compact ?
The Hotel has general good modern feel, and smells good. I do not like misleading words such as "spectacular" for these compact rooms. There is not much of view other than the walls and windows of building across street. The worst was the size of bathrooms, have never seen. Sitting on toilet had to tilt to the left because the sink there would not allow me to sit straight. The shower curtain was installed incorrectly. The bedding was great fluffy and comfy. Some modern artistic details was pleasant.
June 10, 2013
Rated 4 out of 5 by Merl97 Summer get away
This hotel had the most amazing staff compared with any hotel we have stayed at. The day of our arrival we were greeted with a outside bazaar, however the staff made our check-in with a rental car no issue. This outstanding service continued with the rest of the hotel staff. Whatever we need we got, dinner reservations, show tickets, extra soap, towels, and the list was endless. This was our first trip home from Dubai in two years and we could not have been happier. Thanks W for the memorable trip.
June 1, 2013
Rated 1 out of 5 by ILoveTacos This place sucks.
As soon as I arrived to the hotel, the cab I had been in drove off without me getting my suitcase out of the trunk. I freaked out and alerted the people at the hotel, and they literally did nothing. The guy at the front desk didn't even react. It wasn't until 15 minutes later did someone at the hotel try and help me (his name was David, who was amazing). He wasn't even the one who was initially helping me. Besides that, I found the staff to be very unhelpful and the rooms to be uncomfortably small.
January 21, 2013
Rated 3 out of 5 by Calidreamin Great location
Perfect location. Grand Central a few block away. Rockerfeller Ctr, Time Square, shopping all within walking distance. The free Acura one-way service was awsome. Lee gave us a lot of good information about the city. The only downside, three days in a row, housekeeping never left hand towels or washcloths. The first day, we ended up calling 3-times and never received them. The next two day they were brought up after the first call. When returning to New York, we would again stay at this location.
July 22, 2012
Rated 5 out of 5 by brad11 Excellent location for fair price
Very friendly service. Would recommend to others.
June 3, 2014
Rated 4 out of 5 by NewYork2013 staff met my needs
The front desk manager that checked me in was rude. he could not locate my reservation and handed me back my ID and credit card and said "YOU DO NOT HAVE A RESERVATION" . apparently he was looking by my first name. He justified it by saying that I told him that name was Lina, so he searched for Lina. Really? he was holding my Driver's License.
The housekeeping staff was fantastic and friendly as well as the staff in the living room.
Also the Car was never available.
Room service food was poor.
July 15, 2013
Rated 2 out of 5 by Spiritark You can do better
Primary reason why I often stay here is due to the hotel's proximity to my office. Aside from that, there is much room for improvement to W New York. Some key areas to work on are:
1. The front desk is perpetually crowded and not geared to handle the traffic that it needs to handle
2. Room furnishing is stylish 5 years back. A lot of wear/tear can now be found in the chairs, cabinets, cranky phones etc.
3. Probably a nature of NYC, but I've still got to say that the rooms are small
4. Ran into this twice during my last stay, but no one picked up the operator 0 dial. Could be due to an overwhelming influx of guests but still, not an excuse.
I will still come back occasionally, but it will need to impress me again for this to be a W of choice. Union Square looks much more appealing for now.
May 22, 2012
Rated 3 out of 5 by Scottreido325 Staff
Staff was very good but the room arrangements were very small.
June 2, 2014
Rated 3 out of 5 by One27 Staff forgot we pay their salary
Overall disappointing. Yes, the music is thumping and lights are dim when one arrives at 8:30 pm to check in, and yes the lobby is decent. Beyond that, the staff is low quality, the rooms are wearing thin and health gym needs serious attention. Checked in on a Friday night in the summer: ie, very slow time in NYC. Rooms were a plenty and the prices were low. Despite these realities, staff has lost their way. Someone should remind the staff that we, the customers really do pay their salaries.
August 5, 2013
Rated 2 out of 5 by Andrew2000 W New York
Tiny room, even smaller bathroom. Dark and dingy corridors. small elevators - always crowded
May 31, 2014
Rated 2 out of 5 by MySister Badly needs renovation
Location is great, but for the price, the rooms desperately need renovation. My room had broken furniture and fixtures and there were strange marks on the wall. Not something I am accustomed to with W hotels.
May 23, 2014
Rated 3 out of 5 by thester Noisy hvac system, small rooms
I have stayed here before, but of all the W hotels I've stayed at this one is probably the worst. The rooms are tiny, even for New York. The HVAC system, when it came on from time to time through the night, was so loud it woke me up.
Also, I purposely save toiletries to use the next day, and I came back to my room to find that my only partially used Bliss shower supplies had all been replaced with brand new product. What a waste.
So in all, I would expect more from W hotels.
January 13, 2014
Rated 1 out of 5 by jeffsd where to begin
Besides the small size of the room, half the tv channels didn't work, the sink was plumbed backwards, the toilet was so close to the sink that I had to lean to sit on it. There was a hot water heater (I think) that made loud noises every half hour through the night and the HVAC system in the room was incredibly loud. Then, upon check out, they tried the old mystery mini bar expense trick. I love Starwood in general but the Midtown W is not worth it--especially for the shoebox rooms.
January 18, 2013
Rated 5 out of 5 by JayD It's not about the rooms
Look - if you want a big room in a hotel NYC is not the place unless you have a huge expense budget. Yes, the rooms are cracker boxes (unless you get upgraded), but the staff and hotel make up for it overall. Nixon and Tang treated me to great margaritas, great food and a great conversation at the end of their evening when I was desperate for drink and food. They are a great example of the incredible customer service you get at the W New York and from Starwood properties in general.
July 25, 2012
Rated 3 out of 5 by seedelman Small but comfortable
The room was smaller than what I expect for a W Hotel property but it was well laid out. A bit too tight for 2 people- would be better for one.
May 26, 2014
Rated 2 out of 5 by Nicolas55 Room windows right in front a corridor
Some rooms are on Floors 5 and 6 have windows which face hotel corridors on other side . Only option is to close blinds so you can have day light in the room.
This is bad design, solution would be to sand or put shade on corridor windows on other side.
Staff was not responsive at all for a room change, Were told that this is not an hotel policy
May 5, 2014
Rated 5 out of 5 by HondaDream1959 The New York W is still very hip and comfortable.
The New York W continues to excel. It is still very stylish. Great location. The staff was wonderful. Check-in staff was very efficient and got me in and out swiftly. The two concierges were very helpful. More importantly, They were very caring and wanted to make sure that you were actually pleased with the results. However, I did experience one mechanical failure. During the second day of my stay, the toilet would not operate. You would push the handle and absolutely nothing would happen. Engineering arrived and sort of repaired it, but then it continued to make a horrible screeching sound throughout the rest of the stay. I thought I should have been offered another room without a screeching toilet. That would have truly defined Whatever Whenever. However, I will say Heartbeat prepared the best Eggs Benedict I have ever had.
March 1, 2014
Rated 3 out of 5 by UnhappyBuztraveller Not up to par
I found the room to be small and lacking the amenities that a moderately high-end hotel like the W should have -- a chair and a refrigerator.
I was dumbfounded to find the water in my bathroom shut off at 7:00am one morning, because of work being done at an adjacent room. This is inexcusable. Consequently, I was late for a breakfast appointment with my boss. Fortunately, the staff at the front desk made up for the unfortunate situation by taking the breakfast charge off my bill.
November 16, 2013
Rated 3 out of 5 by eschmit1 Not the best W...
I generally expect a certain level of quality when I stay at a W. I found this hotel to be outdated. The hotel was missing items that I normally expect to see in a room (like soap and free bottles of water). I normally love Starwood hotels for their beds; however, the bed in our suite was small and not nearly as comfortable. Though I was not impressed with the hotel itself, the staff was friendly and helpful. The hotel is also in a great location within the city.
February 18, 2014
Rated 1 out of 5 by AliceNov2013 @ $450+ - Worst hotel in Midtown/NYC
Room rate $450+ - THE WORST HOTEL IN NYC
Ridiculously small / small hotel room ever!!! Couldn't open my small suitcase without it blocking a door (hotel room, bathroom or closet) or the walkway.
Made them transfer me to a larger room and the next room was still stupidly small.
In both rooms -
Cheap decor, bad lighting (couldn't see to put on makeup). TV mounted on a stripper pole in both rooms
DO NOT STAY HERE EVER, plenty of better and cheaper hotels within walking distance
November 10, 2013
Rated 4 out of 5 by loumeg22 Nice Hotel in a great location
I enjoyed my stay with the location of this hotel suiting my needs for the weekend. Rooms are quite small but as expected in New York. My room was comfortable and had great amenities. Only downfall was that the walls are not shound insulated therefore you can hear your neighbors, so they can hear you as well. Staff is friendly and helpful. Hotel lobby and restaurants are lively with a nice interior decor.
April 14, 2014
Rated 3 out of 5 by Scott57 Ceiling in room fell down
I had a mixed stay this past time. A portion of the celing in my room fell down during my first night and luckily it did not strike the bed. But really - at this level of standard should the maintenance be so questionable that the ceiling is falling in? On the plus side the staff was excellent, especially Marian at the fornt desk - they moved me to a new room immediately and were vey helpful. So my problem is that I can highly recommend the staff but watch out for the ceiling
June 5, 2012
Rated 3 out of 5 by Tom2012 Great hotel though be careful with room 325
I often stay at the W Hotel. Great location for business and has a great gym. Normally no problems but I had room 325 which was terrible. Odd banging noises from the pipes (probably due to the heater system); room was often too cold or too hot; and I think the ventilation was connected to the kitchen as it often smelt of food cooking.
Couple of small things: they forgot to give my complimentary water and internet access was very slow despite selecting the premium connection.
February 4, 2013
Rated 4 out of 5 by JLR22 Good Stay
Overall, I had a very good stay at this hotel. My biggest critique is that I would say that the rooms are underwhelming . . .even by NYC standards, I found my room to be quite cramped and dark. I have stayed in nicer/bigger rooms at the W in Union Square and the W Hoboken.
Beyond the less than stellar rooms, my other general comments are:
- My Gold status was not acknowledged upon check in and no upgrade was offered.
- The gym is fantastic. A great size with a good variety of equipment.
- Hotel lobby and meszzanine level are under construction so be prepared for noise and limited use of common spaces.
- Room service menu is extremely limited with very few options that I would describe as healthy. The restaurant could definitely benefit from a menu revamp.
- Location is very good if you are looking to stay in Midtown for business or pleasure.
March 17, 2014
Rated 3 out of 5 by ZABU2 Lovely Closet
When we checked in we were told for an additional $30 a night we could could upgrade three levels. I shudder to think what size closet we would have been assigned had we not chosen the upgrade. The room was minuscule. If size were not enough, the shower arrangement was Byzantine. The faucet location required you stand in the shower to access the faucet, thus your initial experience was a torrent of ice cold water.
April 7, 2014
Rated 1 out of 5 by Jean9 This hotel is horrible....
This was not my first time staying at a W Hotel however this was by far the WORST experience. Being a NYer, I know how expensive real estate is but this was unacceptible. The room was called cozy but that was an understatment. It was the size of broom closet and worst of all not clean. There were holes in the sheets, remiments of the previous guest on the floor. Its disgusting how much you charge for a room of this caliber. I will NEVER stay or recommend this hotel again.
January 20, 2013