Rated 1 out of 5 by ILoveTacos This place sucks.
As soon as I arrived to the hotel, the cab I had been in drove off without me getting my suitcase out of the trunk. I freaked out and alerted the people at the hotel, and they literally did nothing. The guy at the front desk didn't even react. It wasn't until 15 minutes later did someone at the hotel try and help me (his name was David, who was amazing). He wasn't even the one who was initially helping me. Besides that, I found the staff to be very unhelpful and the rooms to be uncomfortably small.
January 21, 2013
Rated 3 out of 5 by Calidreamin Great location
Perfect location. Grand Central a few block away. Rockerfeller Ctr, Time Square, shopping all within walking distance. The free Acura one-way service was awsome. Lee gave us a lot of good information about the city. The only downside, three days in a row, housekeeping never left hand towels or washcloths. The first day, we ended up calling 3-times and never received them. The next two day they were brought up after the first call. When returning to New York, we would again stay at this location.
July 22, 2012
Rated 4 out of 5 by NewYork2013 staff met my needs
The front desk manager that checked me in was rude. he could not locate my reservation and handed me back my ID and credit card and said "YOU DO NOT HAVE A RESERVATION" . apparently he was looking by my first name. He justified it by saying that I told him that name was Lina, so he searched for Lina. Really? he was holding my Driver's License.
The housekeeping staff was fantastic and friendly as well as the staff in the living room.
Also the Car was never available.
Room service food was poor.
July 15, 2013
Rated 2 out of 5 by Spiritark You can do better
Primary reason why I often stay here is due to the hotel's proximity to my office. Aside from that, there is much room for improvement to W New York. Some key areas to work on are:
1. The front desk is perpetually crowded and not geared to handle the traffic that it needs to handle
2. Room furnishing is stylish 5 years back. A lot of wear/tear can now be found in the chairs, cabinets, cranky phones etc.
3. Probably a nature of NYC, but I've still got to say that the rooms are small
4. Ran into this twice during my last stay, but no one picked up the operator 0 dial. Could be due to an overwhelming influx of guests but still, not an excuse.
I will still come back occasionally, but it will need to impress me again for this to be a W of choice. Union Square looks much more appealing for now.
May 22, 2012
Rated 4 out of 5 by LizR21 W -hat a faboosh hotel
I was very pleased with the W on Lexington, because I had read really so-so reviews on YELP. In fact it met all of my expectations of what a W Hotel should be. Chic, Clean and Fabulous.
The only down-side was all the random charges on my bill, like tourist tax, particularly when I'm not a tourist. I was there for the weekend to celebrate valentines day- and I would of appreciated a heads up- especially when I got a deal through my American Express and thought that was going to be the flat fee.
Also- one night I ordered room service and my food was FREEZING cold. I didn't call down because I didn't want to deal with it - but for $38 I expected more. Also the next night I ordered hot tea with lemon- I mean how much is it to boil hot water? It was $17.... I kid you not. I could of just gotten hot water from the shower. Sheesh.
But I like this location. I liked the staff. Loved the bliss products and would definitely come back, just avoid the room service.
February 19, 2014
Rated 3 out of 5 by One27 Staff forgot we pay their salary
Overall disappointing. Yes, the music is thumping and lights are dim when one arrives at 8:30 pm to check in, and yes the lobby is decent. Beyond that, the staff is low quality, the rooms are wearing thin and health gym needs serious attention. Checked in on a Friday night in the summer: ie, very slow time in NYC. Rooms were a plenty and the prices were low. Despite these realities, staff has lost their way. Someone should remind the staff that we, the customers really do pay their salaries.
August 5, 2013
Rated 3 out of 5 by UnhappyBuztraveller Not up to par
I found the room to be small and lacking the amenities that a moderately high-end hotel like the W should have -- a chair and a refrigerator.
I was dumbfounded to find the water in my bathroom shut off at 7:00am one morning, because of work being done at an adjacent room. This is inexcusable. Consequently, I was late for a breakfast appointment with my boss. Fortunately, the staff at the front desk made up for the unfortunate situation by taking the breakfast charge off my bill.
November 16, 2013
Rated 3 out of 5 by madmicky01 small room with noises
The romm 81520) was very small and noisy at night 8I think due to airconditioning, but I am not sure), and maybe to Works on the lobby
March 7, 2014
Rated 1 out of 5 by AliceNov2013 @ $450+ - Worst hotel in Midtown/NYC
Room rate $450+ - THE WORST HOTEL IN NYC
Ridiculously small / small hotel room ever!!! Couldn't open my small suitcase without it blocking a door (hotel room, bathroom or closet) or the walkway.
Made them transfer me to a larger room and the next room was still stupidly small.
In both rooms -
Cheap decor, bad lighting (couldn't see to put on makeup). TV mounted on a stripper pole in both rooms
DO NOT STAY HERE EVER, plenty of better and cheaper hotels within walking distance
November 10, 2013
Rated 2 out of 5 by Roadlesstraveled Shabby and Shady
I opted to stay at the W vs. another hotel which is right next to my office because of the W experience. Instead of a good experience, I checked into a hotel that was under construction with no prior notice, a VERY shabby hotel room (#941) and an unclean room at that. There were toe nail clippings on the floor!
February 18, 2014
Rated 1 out of 5 by jeffsd where to begin
Besides the small size of the room, half the tv channels didn't work, the sink was plumbed backwards, the toilet was so close to the sink that I had to lean to sit on it. There was a hot water heater (I think) that made loud noises every half hour through the night and the HVAC system in the room was incredibly loud. Then, upon check out, they tried the old mystery mini bar expense trick. I love Starwood in general but the Midtown W is not worth it--especially for the shoebox rooms.
January 18, 2013
Rated 5 out of 5 by JayD It's not about the rooms
Look - if you want a big room in a hotel NYC is not the place unless you have a huge expense budget. Yes, the rooms are cracker boxes (unless you get upgraded), but the staff and hotel make up for it overall. Nixon and Tang treated me to great margaritas, great food and a great conversation at the end of their evening when I was desperate for drink and food. They are a great example of the incredible customer service you get at the W New York and from Starwood properties in general.
July 25, 2012
Rated 5 out of 5 by SuperBowlTraveler Super Hotel
The hotel is bright, modern and alive. Rooms are small but well organized. Service is outstanding throughout, especially in lobby area- desk, living room, restaurant.
Only glitch we noticed was understaffed Whisky Blue bar Sunday evening after the big game, which should have been anticipated. Not for families, but definitely would recommend for business traveler or couple.
February 4, 2014
Rated 3 out of 5 by Tom2012 Great hotel though be careful with room 325
I often stay at the W Hotel. Great location for business and has a great gym. Normally no problems but I had room 325 which was terrible. Odd banging noises from the pipes (probably due to the heater system); room was often too cold or too hot; and I think the ventilation was connected to the kitchen as it often smelt of food cooking.
Couple of small things: they forgot to give my complimentary water and internet access was very slow despite selecting the premium connection.
February 4, 2013
Rated 3 out of 5 by Scott57 Ceiling in room fell down
I had a mixed stay this past time. A portion of the celing in my room fell down during my first night and luckily it did not strike the bed. But really - at this level of standard should the maintenance be so questionable that the ceiling is falling in? On the plus side the staff was excellent, especially Marian at the fornt desk - they moved me to a new room immediately and were vey helpful. So my problem is that I can highly recommend the staff but watch out for the ceiling
June 5, 2012
Rated 2 out of 5 by Nothappy12345 Typical Starwood Experience
The one thing that has become common with most if not all Starwood Hotels is the bad service and non caring staff. The room was clean, but the staff at the front door was too busy chatting with each other to help with the luggage. I had to call twice to get a wake up call registered. Each time they could not find it. The concierge was asked for an umbrella and we were told to go ask someone else. The one positive thing was at check in the lady was very nice.
November 28, 2013
Rated 3 out of 5 by CFL1965 Great Location
The hotel is modern and centrally located, very convenient. The rooms are very small and dorm like, although the bathrooms were nice. The room was very clean and serviced daily. With all the extra taxes and charges the room was overpriced. Great place to hang out in the lobby and restaurant and just crash in the room. I wasn't too happy about the $195.00 parking charge since I did not have a car, but the staff happily took off all the erroneous charges.
December 3, 2013
Rated 5 out of 5 by Aff123 Service
Great service and very friendly
March 7, 2014
Rated 2 out of 5 by Colt1020 Would never stay at any W again
We were suppose to be booked at the W in NYC on Broadway as we made all of our reservations around this hotel including New Years Eve!! The W put us at the Lexington location which made it a night mare New Years Eve for my whole family (6). The concierge told us repeatedly that the easiest way to get across Time Square would be to take the E train. Not wanting to do that , we did. So we headed out to do that and come to find out the exit we needed to get off on (50th) was closed for NYE.. Shouldn't the concierge know that????? So we had to walk 40 min in 19 degree weather cause we were Told a cab is no option. Really?? We took a cab back and it took 15 min. II know for a fact hotels keep available rooms for extenuating circumstances and this certainly applied but according to Grace nothing could be done. I would never stay or recommend this hotel to anyone.
January 2, 2014
Rated 1 out of 5 by Jean9 This hotel is horrible....
This was not my first time staying at a W Hotel however this was by far the WORST experience. Being a NYer, I know how expensive real estate is but this was unacceptible. The room was called cozy but that was an understatment. It was the size of broom closet and worst of all not clean. There were holes in the sheets, remiments of the previous guest on the floor. Its disgusting how much you charge for a room of this caliber. I will NEVER stay or recommend this hotel again.
January 20, 2013
Rated 2 out of 5 by James150 Cramped and noisy
A typical NYC hotel, small rooms, somewhat over designed. The mini bar was terrible. I picked up an item to look at it and was immediately charged for it! I called downstairs and was told that it would be taken off of my bill. Guess what? The next morning it was still there, at checkout it took five minutes to remove it! Considering it took ten minutes to check in because my reservation was misplaced, I am not sure that I will put this hotel on my revisit list.
October 30, 2013
Rated 3 out of 5 by TravelGuru Shoe Box Size Room
Location is great but we dislike the size of the room - smaller than my closet. We understand that it is New York and room size is typically smaller but it was rediculously small. Decor was nothing special, closet was awkward, but the bed was comfortable. Thanks to the help of their Welcome Team Talent Coach as he assisted in moving us to a larger room which made our stay a bit more comfortable. For the price we paid, we can get better room size and amenities elsewhere.
March 12, 2012
Rated 4 out of 5 by Aris2000 Cozy Comfort Too Cozy
My sister and I reserved a Cozy comfort room for our 3 night stay in New York. Having stayed at a W hotel before we had no reservations about the room being described as cozy but it was definitely too small for two people. We were also not aware that the hotel had no heat and coming from Florida that was a bit of a problem for us. Someone at the time of check in should have notified us of this. The meal we ordered from Room service was quite over priced for the quality.
October 18, 2012
Rated 3 out of 5 by margar28 Weekend Getaway
The hotel was clean and the staff were courteous. The elevators were slow. The description of a cozy room with a queen bed is a little misleading. I don't know how they measure a queen sized bed. But it was to small to be a queen size bed anywhere else. That said the room was small (cozy) but clean and nicely decorated. I also had slight problem with my bill that they fixed instantly. Overall a good stay, but that "queen size" bed was a joke. It was full size at best.
August 29, 2012
Rated 1 out of 5 by Xina W New York on Lexington
I booked this hotel after confirming twice with W staff that I would not have any issues using a small area in either their lobby or in their event center for an afternoon to conduct business interviews. On both occasions, the W Hotel staff assured me that there is ample space and there would not be any activities to hinder us. Shortly after I checked-in and began to meet my first guests, a construction crew & event planner kicked us out of each area we using (and had been assured to be able to use). Needless to say there was no rescheduling possible and the hotel neglected to inform me ahead of time about an event which consumed all personnel and space in both the lobby and conference area. It was nerve racking and one of the most unpleasant & unkind experiences I've dealt with at a hotel. I do not recommend this hotel.
September 13, 2013
Rated 5 out of 5 by Jean64 Superb Location
The staff was extremely prompt with my check in. The room was clean, spacious, fabulous, 5 star quality. The staff immediately made my daughter's 21st Birthday one to remember. They gave it an "extra special" touch which was wonderful. Hotel is in a prime location for both Times Square and Central Park as well as Rockefeller Center. It offers a uniqure car service that you must look into should you decide to book your stay with W New York. I will definitely return!
August 10, 2013
Rated 5 out of 5 by Cole22 Hotel staff and management are excellent
My stay exceeded any and all expectations. I can't express how grateful I am to the staff and management of this hotel. They are wonderful. I would like to personally thank David, Renee, and Katherine. I was celebrating a special occasion and they gave me a beautiful room along with an extremely warm welcome. Comfort and cleanliness impeccable. After a day at Bliss spa, the bed was heavenly. I will definitely be staying at this hotel again, as well as referring it.
October 4, 2012
Rated 2 out of 5 by FriendlySPG Dissapointed !!!!!!!!!!!!
I had high expectations for the hotel, but so many things were off. To name a few:
• This is not a hotel for guests who have become accustomed to world class service.
• Check In: When I checked in the front desk was less than friendly. People seemed tired and grumpy. It took me 15-20 minutes to check in. I asked for a quite room away from the construction. I was given a room on the 5th floor directly over the construction.
• The Room: When I checked into the room it was obvious someone had been smoking and tried to cover it up with a perfume or cleaning solution. I called the front desk and they dealt with the situation admirably and moved me to one of the higher floors. This exacerbated my frustration because I don’t understand why they didn’t give me this room to begin with at check-in. It is exactly what I requested. The woman at check-in completely and grumpily ignored my request.
• Construction: The hotel was under construction on the 48th street side. This should have been noted in my reservation. I had no idea I was walking into a construction zone. Half of the bar area was closed due to this construction and in generally it was noisy.
• Elevators: The elevators require your room key to operate. This is a great security feature when the elevators actually recognize your room keys. It took multiple tries to get the elevator to recognize my key. In some cases I had to switch elevators. This was not isolated to me and all guests experienced the same thing. I spent several minutes with other frustrated guests trying to get the elevators to work. It became a laughable experience with several guests crammed into an elevator passing cards from front to back trying to find one that worked. This became increasingly frustrating when I spent a ride to my floor with a bellman and he expressed his frustration and shared that “ we’ve been complaining for some time with no support from the hotel to fix.”
• Nitpicky I know, but it snowed one night and I stayed in, got take out and planned to watch a movie. Due to the construction the movie kept freezing. I called guest services. No answer. I took a video on my I phone and went to show the front desk to have the charge removed. After waiting in line for 15 minutes to speak to the front desk, I left and ate the charge.
• On the positive side, the work out facility was great.
• In general, there was a lack of customer service. The staff was flippant and grumpy(minus the gang at breakfast. They were very chipper and welcoming). And, the hotel was a noisy, clumsy mess.
• Very frustrating and I could never, in good faith, suggest this hotel to anyone. Let alone other SPG platinum members.
March 20, 2014
Rated 2 out of 5 by Mimi2013 So wanted this to be great
I, in general, love W Hotels, and was looking forward to checking out the one on Lex, particularly since we are usually traveling in groups when we go to NY and they never pick an SPG property! I knew the room would be small (it is NY), but my room was so tiny, I couldn't really walk around the bed. My travel companion had to switch rooms because they put him in a room where there was an air duct right at his window--the room they moved him to was moldy and not very clean. My room was ok in terms of clean, but the towels smelled moldy--which was not pleasant.
One thing I found disappointing--they provide a complimentary bottle of water each day--which is great--but they kind of hide it in with the mini-bar stuff, so if you weren't looking for it, you would never find it.
I just felt for the money, it could have been nicer.
August 9, 2013
Rated 4 out of 5 by Carolyn53 staff was outstanding but bring your earplugs
Room on the 10th floor wss comfortable but walls were so thin I could hear the person coughing during the night in the next room.
Concierge Staff was exceptionable-- knowledgeable about restaurants and suggestions for activities Location of the hotel was perfect for shopping, dining, Broadway, and access to subway .
If I stay again, I would request a different floor or larger room..
January 20, 2014