Rated 4 out of 5 by flygrl Gorgeous Hotel Only Surpassed by Customer Service
The property is very nice and very convenient to shopping and restaurants. The staff is very accommodating and they never fail to greet you or open doors for you. The Bliss Spa on property has quality services. The crowd leans towards the 20-30 year old range so the hallways can be noisy during the night although the hotel specifically says to call the front desk if you have problems with this. The security at the front entrance during the night that only allows hotel guests to get in and checks all other individuals made me feel safe.
August 11, 2014
Rated 3 out of 5 by marsmc888 Memorial Weekend 2011
I stayed here for a night over Memorial weekend and had a pretty decent time. It's difficult to give a star rating here because some things were great and some things were pretty bad, so I ended up with middle of the road...
1. My first server of the day at the pool, a cute brunette, was all smiles & friendly. She wasn't hovering but just seemed to appear when I was ready to order another drink. Her recommended mojito was very good.
2. Location, Location, Location
3. There was a really cool bellman who helped me with my bags when I arrived and again when I checked out. He retrieved an item I had left at the pool from lost & found and was just all-around nice to chat with.
1. My 2nd server lost my ID. LOST MY ID on Memorial Weekend. Can you imagine how much fun it was when I tried to go out in the city later?
2. My tiny room had a lovely view of a rooftop full of trash.
3. The pool was gross. Why in the world would the W sell tickets to outsiders to lounge at their pool when they already had a full hotel of paying guests? I felt completely cheated out of a lounge chair, good service, and some measure of exclusivity by their decision to let every local with $20 squeeze in to the midget-sized pool.
Frankly, I think 3 stars is being pretty generous for this experience.
October 21, 2011
Rated 1 out of 5 by dukie Worst Hotel Experience!!!
I stayed at the hotel in June for work. The first night they did not have a window covering and the light from the street lights and then the sun came right in and there was now way to block it. I called down and they said service will come up in the morning. NO SLEEP!!!
The next night they had their pool party. Well people were partying in the hall until 5am. I called down 3 times to have them come up and break it up. They said there is nothing they could do and when I left I asked for a call back from management. No call. I then called and the manager said she had never heard of anyone complaining about the noise.
She laughed when I said it was loud and I said not appropriate for that time of night.
She said that she did not know what to say.
July 8, 2014
Rated 3 out of 5 by Headlakeman Not what I was expecting
Beautiful hotel. Sushi restaurant was great....location was perfect. Plenty of restaurants/bars to walk to. Don't plan on laying out at the pool on a weekend...they open the pool to the public (with a charge) so good luck with that one. Wouldn't hurt if the employees would smile and act like they were glad you were there....kind of had that "to cool for school attitude". Asked for a upgrade when checking in...she said no without even checking the computer. I called and acted like I wanted to book a room and they had several rooms above the category I booked...imagine that!
April 9, 2014
Rated 5 out of 5 by BMG19 Over Performed!
W Scottsdale was a gorgeous property, with attentive staff, unique atmosphere, and over all clean and comfortable. I would suggest this hotel to anyone traveling to the Phoenix/Scottsdale area.
August 14, 2014
Rated 5 out of 5 by 21Lisa21 Customer Service was Perfect
My girl friends and I spent the weekend at The W and had the best experience! Upon arrival there was an incident where a very intoxicated man was harassing me in the lobby of the hotel, and the employees at the front dest quickly sent security over, apologized multiple times, and gave us 2 free drink tickets for the weekend. It was great to know that the employees cared about my safety and satisfaction with my stay.
All other aspects of my stay were above average as well -- great drinks, clean room, shuttle service, nice sushi restaurant, 3 minute walk to the best night life in the state, shopping across the street, great pool scene, and even yummy smelling shower gel :)
Big thanks to The W Scottsdale staff for such an awesome experience!
August 4, 2014
Rated 2 out of 5 by Nicole Staff is rude and stuck up
I was here for business and I always stay at Starwoods. The staff always were huddled together and barely ever said hello when I would walk by., just stare and make me feel uncomfortable There were a lot of Bachelorettes and a bachelor parties so it was super loud at night. The lobby turns into a big scene at night so don't plan on walking by unless you are dressed up or else everyone stares at you.. Over all I was super disappointed. The staff just had a too cool attitude. I didn't feel like they were professional. I won't be coming back.
May 4, 2013
Rated 5 out of 5 by Panch Great Experience Overall
This is by far my favorite hotel in Scottsdale. The location can't be beat, the rooms are great and the staff puts it over the top. I've stayed at several W's but this one routinely gives me the best experience. The concierge gave me a great running route, the bartenders make solid cocktails, and Shannon the new W Insider went above and beyond to make the entire stay enjoyable, not just my time at the hotel. She even gave my friend, who had just moved there and met me for some drinks, an overview of all the main spots based on what he liked. Also, the pool scene here is pretty incredible.
July 24, 2012
Rated 5 out of 5 by Alfapark Great hotel
Fantastic hotel, friendly associates .
August 11, 2014
Rated 5 out of 5 by carnivore great time
excellent facility. the staff we friendly and made me feel welcome.
August 10, 2014
Rated 5 out of 5 by Mgal Great place and most staff is nice…..
The hotel is great and most of the help is great. Only issue was the downstairs bar employees were rude at first, then the server who was very nice showed up but the initial experience was met with attitude. Other than that this notel is great on all fronts.
August 8, 2014
Rated 5 out of 5 by Montey2005 Excellent accommodations
The only complaint I have is no in-room coffee but the bedding, amenities and overall facilities are top-notch.
August 7, 2014
Rated 2 out of 5 by Tr1911 Needs Work...
As a frequent traveler and a pretty good Starwood customer I expect much better. Guests were unruly and I didn't get any sleep. Getting breakfast was impossible, and room quality was poor at best. I was pleased that the staff immediately addressed my concerns about the noise the next day. But, I expect much more from the W. I also expect better quality for that kind of rate. If you're not there for the lounge or pool, don't wast your time...
November 18, 2012
Rated 5 out of 5 by 1TR1 Fabulous Stay cation.......
My husband planned this getaway right in our backyard. We totally were surprised at what a great time we had. The Staff was phenomenal and they made us feel special and welcome. It was like no other experience that we ever had. Mind you, we were the oldest people in the hotel this past weekend, we think, and we STILL had a wonderful experience. The room was lovely and we enjoyed Sushi Roku so much, we ate there 2 out of the 3 nights. That was also special!
My husband says we will definitely do this again soon!
July 29, 2014
Rated 5 out of 5 by 4thPeriod GREAT JOINT
No place else to stay in great Phoenix area. Did a one night hit while covering Coyotes hockey game and was worth every minute of drive across the Valley to stay at property. From the time I checked in (thanks to Chris from Philly at front desk for early check-in) to the moment I departed, it was an enjoyable and comfortable stay. My list of hotels in Phoenix is now reduced to one.
May 17, 2012
Rated 5 out of 5 by Mike1199 Amazing Service
Everything about the visit was spectacular.
August 5, 2014
Rated 4 out of 5 by JG50 Great service
This hotel is for younger people. The pool area is over crowded and very loud on weekends. It was nice to know that in advance. Our room was great and the service was excellent!
August 4, 2014
Rated 2 out of 5 by Erin Not one of the better W's I've stayed at.
Multiple issues during my stay. One morning there was no hot water. Another they had removed the bathrobe from my room and no one at the front desk would pick up the phone to bring another. Yet another day I walked in to find my heat had been turned down 60 degrees. Likely won't stay here again.
February 15, 2013
Rated 2 out of 5 by 471cc Late nights
The actual hotel was great but the guests across the hall were out of control from 6pm through 3am. Perhaps this is standard with a stay at the Scottsdale W, but I would have expected management to ensure that this was also the expectations of other hotel guests who were kept up all night.
August 14, 2012
Rated 2 out of 5 by businesstraveler36 Bring your ear plugs
Kids running down the hallway partying and screaming late at night.
Inappropriate guests rolling in and out of the rooms at night and in the morning.
Staff needs to do a better job with Security. Seems as if they are more interested in their night club rather than their guests.
December 17, 2012
Rated 3 out of 5 by Traveler12a Great facility but terrible service
Manager on duty was extremely rude and not interested in helping with incorrect bill at time of check out. Made a great hotel not very welcoming. Sushi restaurant at property was very tasty. Rooms were well done and extremely clean.
November 30, 2012
Rated 2 out of 5 by Sheena1221 Hotel need help
After staying at this hotel in December 2013 and already having a bad experience I received an email from a manager to stay again with a free upgrade to a suite. The night I needed to stay they did not one of the cheaper suites available that I could upgrade to so I booked the marvelous suite online and prepaid the $762 room fee. I then got an email letting me know he would be reducing the fee to $700. Upon arrival to the room we noticed that the rooms tech. system was not working. The surround where you put you Iphone into was not working and we had the building supervisor look at it and he confirmed that the whole system was not working. That was not the end of it the rain shower also was not working and neither was the tv in the bedroom. The outdoor patio had spilled stains and cigarette butts all over and you could tell that was not cleaned as well. Later that night upon returning from dinner I had to wait to get back into the hotel due to the bouncer making us wait while he checked ID's of people going to the bar. All in all I have never had such a terrible experience. I have stayed at many W hotels and this one on both stays have been terrible.
April 22, 2013
Rated 1 out of 5 by marksleepless good location
The hotel was more like a wild fraternity party on the Saturday night I stayed.
June 23, 2014
Rated 1 out of 5 by LoyalStarwoodGuest Loyal Starwood guest - Expected much more
I have been a loyal Starwood guest since 2006. I have an American Express Starwood Preferred Guest credit card, which I use regularly; I have stayed 300+ nights in Starwood hotels over my years of both professional and personal travel. My wife and I own a timeshare through the Starwood and have maintained elite status since 2006.
Never in my experience with Starwood have I ever encountered a situation like this. During my stay at the W Scottsdale the weekend of February 1, 2014, I was immediately accused of 100% responsibility for damage to the hotel room, which in my opinion, and evidence that I obtained supports was completely accidental. My credit card was charged for the damage without my authorization. The Director of the Welcome Desk was completely unreasonable when attempting to come to a mutually agreed upon form of resolution. I was never given the courtesy of receiving a reason or how it was determined I am responsible for 100% of the financial burden of the damages. The only answer I received was ‘I’ve reviewed the security report and I cannot remove the charges’. Throughout the process, I was never given the benefit of the doubt and constantly had to explain my innocence, rather than discuss a reasonable resolution. I found this to be offending, as a guest who has been so loyal to the Starwood brand.
I’ll be assessing whether I’ll be staying in a Starwood property ever again, both for personal and professional travel, after this experience.
February 11, 2014
Rated 4 out of 5 by NikkoM Weekend Stay
This is my 6th time at the W Scottsdale. I generally love the hotel but find some of the male staff/bouncers to be overly rude.
On this occasion, I arrived at the W at 6:15 pm and my room was not ready. It was not until approximately 8:00 pm that I received a call informing me that my room was ready. I really got nothing from the front desk other than "I'm sorry, but your room is not ready." I was expecting her to be a little more apologetic and perhaps comp me a drink or appetizer while I waited for the room.
Most bothersome were the men working at the pool. My buddy and I had golfed earlier in the day and arrived at the pool around 1:30. We hung out with friends and laid out by the pool. While my buddy was laying out he fell asleep. One of the pool guys came over and said he was not allowed to sleep. We thought he was joking. And then wondered how he could tell the difference between the guests who were sleeping and those who were merely laying on their backs. I then dozed off a bit later, which is what people generally do when they lay out near a pool, and the same gentleman came by and kicked my lounge chair telling me to wake up. The explanation we were given is that the pool is a bar and that you are not allowed to sleep at bars.
Of course, most hotels with pools serve drinks poolside. So, according to his rule you are not allowed to sleep at any hotel pool because it is not a pool, it is a bar.
May 23, 2012
Rated 3 out of 5 by Active Adequate
hotel itself, as with most Ws was very nice and chic.Very understaffed at the front desk. Not exceptionally nice. not worth the price.
Its a 4 star rating, but not 4 star value. I would stay at the phoenician over this hotel 10 out of 10 times.
not bad for a night- but not much to offer for an extended stay at all. Pool area was comfortable, but not inspiring at all. spa was very small and limited.
Really just a vanilla hotel with some W bells and whistles dressing it up. Roku sushi was very good, and a nice scene as well.
March 11, 2014
Rated 3 out of 5 by bproctor007 Not so special status this time
I understand that I am only gold status, but whenever I travel I stay with SPG resorts and most the time with a W hotel and the Westin if there is no W in the city. I always expect an upgrade if they are available as part of the stellar service I have come to enjoy through SPG.
This was not the case this time, in-fact I have been to the hotel on 5 or 6 separate occasions this year alone for weekend stays, and I have only been upgraded once.
This last time the hotel wasn't booked up at all, and they indicated that they only do upgrades when they are really busy and not when they are really slow. This makes no sense from a customer loyalty/lifetime value standpoint. So, you would rather make sure you have something available for first time guest or non-loyal guests than provide an upgrade for a customer that nets the hotel a much greater profit over the course of their many stays? I speak at conferences on analytics and serve on Adobe's advisory board (specifically their analytics product). This is the exact opposite of what makes good financial sense, and starts to tarnish the value of the SPG rewards program.
July 23, 2014
Rated 2 out of 5 by localjane high summer rate, tiny room, parking fees high
I was unimpressed with the w. paid reasonable amount for my room which was became almost unreasonable with taxes, then was charged an additional upcharge for my boyfriend and I to have our cars there overnight. also was greeted at check in with their "no in room no partying, no outside alcohol" agreement to sign. the most hospitable staff there were the downstairs bartenders serving us our overpriced cocktails. overall unimpressed with level of hospitality and perks received for price and being a starwood pref guest.
August 7, 2012
Rated 5 out of 5 by michaelmj80 my stay last weekend
I have been to this property many times and would probably go back in the future. Not many issues but, the pool area needs more umbrellas. Every time we visit the pool is the same problem, they never have enough umbrellas, I believe that they have a total of five which is not enough. Also security personnel at the pool is really uptight and I usually get treated with little respect by them. Always looking around and treating people like future shoplifters. Other than that no other issues that I can thinks of.
June 11, 2013
Rated 5 out of 5 by rcsgeorgia Great Mothers Day Encore visit
2 couples decided to take our spouses to the W for an "encore" the weekend after Mothers Day. We got there at 3:30 and enjoyed the pool & bar before heading to the Sushi Roku restaurant. Rooms were what we expected - awesome and nice size. The hotel is a great facility - just get rid of the requirement to use your room key in the elevator to get down to the ground floor. Staff was great, especially Nick at the Living Room bar. Dinner at restaurant was fantastic. Great menu, great service, yeah they were slammed, but great teamwork by the Mgr and staff to make sure food/beverages were timely. Looking forward to another visit.
May 22, 2012