Rated 5 out of 5 by garyd the w is a cool place to stay
The W has great staff, modern high tech rooms, great bar and lounge and gym. location is connected to elements mall for shopping and eating and kowlloon train station to get anywhere by metro. also airport express. you can't beat it for the service, fun and convenience
27. Januar 2014
Rated 5 out of 5 by Cescott Honeymoon trip part 1
My husband and I checked into the W Hong Kong for 1 night on the 23rd Jan. The ease of getting to the hotel from the airport itself was fantastic. Jumped on the MTR at the airport which cost us 140hkg for both of us. 2 stops and 24mins later we arrive at Kowloon station. Directly below the W hotel. From walking through the front door the hotel staff we extremely friendly and attentive, introduced them selves and made sure to let us know to ask if there was anything we needed (Billy was just lovely and made us feel at home straight away, and always asked how we were doing whenever we saw him) The staff kindly upgraded us to a Ocean view Spectacular room (either because I'm a SPG member or as we were on our honeymoon) the room it self was beautiful, spacious and certainly had the W wow factor. We did have to swap rooms as the room we were allocated was a smoking room, I believe due to incorrect notes on my booking. This was no issue and we were allocated the same room category on a different floor albeit slightly lower. Room had an Amazing view of the ocean but unfortunately don't get to see the city of Hong Kong Island. Maybe having a city view of the same category would be better even if there are a few buildings in the way. I hear the Corner Suites give the best of both views. Amenities in room are top notch have everything to keep you going including a razor (something I tend to forget).
The woobar happy hour is great, 5-7 daily. But one get one free on their list of cocktails and beer....must try a Moscow Mule (great presentation inc caviar like bubbles to put in your drink)
Location is really good in terms of transport and getting around. Shopping mall right below and ICC just next door which must be good for business travellers.
Having only stayed their one night I didn't get to try out everything but am heading back next week for 5 days and will have a better judgement. Would still highly recommend the hotel.
25. Januar 2014
Rated 5 out of 5 by Odette Bar service
I really enjoyed my stay, only little thing that I think was not a great service: one night we could not get a drink in the bar as it was hired by other guests. We had to sit in the lobby, which is not very friendly in my opinion. I would suggest that there is always room (some space) in the bar for the hotel guests.
20. Januar 2014
Rated 5 out of 5 by Susanxun77 Good experience
Good experience, enjoyed the stay, the breakfast buffet.
14. Januar 2014
Rated 5 out of 5 by Nina41 Excellent hotel
Lovely ultra modern luxury hotel. Great breakfast and staff most helpful
12. Januar 2014
Rated 5 out of 5 by Hamburg007 The hotel is inspiring and perfect place to stay in Hong Kong
- there are many design and art details in the hotel and in the rooms
- the rooms have a good room arrangement with a fantastic view on Hong Kong
- it is situated directly over a huge shopping mall and the Kowloon station, where the trains go directly to the airport or to the Hong Kong side
11. Januar 2014
Rated 5 out of 5 by MY73 Amazing Stay!!
Hello, I would like to take this opportunity to commend the incredible staff at the W Hong Kong.
My wife and I are fortunate enough to be SPG members and we go out of our way to look for Starwood hotels when we travel. We had no idea of the surprise we were in for when we spent 2 weeks over the Christmas and New Year holiday’s at the W in Kowloon, Hong Kong. There are so many instances where the team went above and beyond for us there but there are a few I need to point out:
Carole and Yen of the concierge team. These two made so many reservations, answered so many questions and helped us with countless matters during our stay. Every morning they would ask how they could help us, where we would like to go and what we would like to see. The advice and knowledge they have of the area is priceless. Particularly when we were directed into a part of Kowloon we would never have known to go to in order to get a stamp made for me with my Chinese name. Great job you two!!!
Then there was Joe our incredible bartender!! This guy was as cool as he was a fantastic bartender!! He made us special drinks on several occasions and was very good at explaining the reasoning behind why the drinks tasted like they did and was also able to recommend drinks to us based on whatever mood we were in that day! Not to mention the bar itself. Very well stocked with all the ingredients Joe required to make us happy!!
Above all was the incredible, lively, thoughtful, accommodating and funny Charlie Lin. This young lady truly knows what it means to make guests feel like they are the only people in the world that matter. Here are some examples. First, my wife and I spent both of our birthdays there. On each of our birthdays we came into our room or to the bar only to find surprises like Cheesecake or complimentary drinks. How thoughtful!
Second, she obviously communicated very closely with the rest of the staff there. We had mentioned to Yen the concierge that we had been watching SPG TV in our room and saw that another member was able to get a tour of the kitchen. Yen and Charlie obviously connected to discuss this and the very next day we had a meeting set with none other than Bryan Lee the master Cantonese chef at the W's Sing Yin!!!!
Third, Chef Lee and his staff were so patient, informative and fun. They taught my wife and I how to make 3 dishes over the course of about 3 hours. What an amazing experience we had and yet another truly unique example of how the W personnel allow their guests to truly enjoy their time there. Not to mention the entire time Charlie was taking all sorts of pictures (all on the W HK Face Book Page) and eating the food we cooked with a big smile on her face!! What a truly incredible moment that was for us.
Our stay at the W Hong Kong was easily one of the best we’ve had at any location. It is truly a world class establishment with world class personnel. Bravo to you all and we hope to see you again soon.
All the best…..
10. Januar 2014
Rated 5 out of 5 by Caffrey Lovely hotel convenient located in Kowloon
Lovely hotel and with the right room selected a beautiful view across the harbour. The breakfast is the best I experienced anywhere in Asia - brilliant selection.
The pool is great, nice location on the 76th floor. The gym is a bit small and could be it better equipped.
Overall a great hotel and lovely staff.
10. Januar 2014
Rated 5 out of 5 by Mark77 Thank you
it was my boy's birthday during the period of my stay and to my pleasant surprise, the team got my kid a gift which he loved it. Their thoughfulness is the gift was what made the big difference in this stay. Thank you Besjon and your team.
10. Januar 2014
Rated 5 out of 5 by helen1006 Nice hotel
The location is so good, close to shopping centre and transportation centre(Koolown station)
8. Januar 2014
Rated 5 out of 5 by timmyng Typical excellent W experience
Great location, Comvenient to and from the airport. Has a airport checkin counter downstairs. One stop to Central. Taxi/bus ride to TST or Mongkok.
3. Januar 2014
Rated 5 out of 5 by Stolen Wow
This was the first time I ever stayed at a W and I was amazed. Could not have asked for more, the modern decor, attentive staff and convenient location. When I return to Hong Kong, this will be the only place I would stay!
26. Dezember 2013
Rated 5 out of 5 by WLover1 An awesome place to stay !!
I keep on coming back and back to this stunning hotel ,offering great service ,marvelous facilities and a great ambience exuding luxury comfort and wellbeing .
The people working there make all the difference in the world between a good service and an outstanding one ...F & B ,Guest Experience ,Health Club,Spa ,SPG ,Woobar ..all of them contribute to shaping up the image of a caring hotel ,service oriented and customer focused !!!..thumbs up !
22. Dezember 2013
Rated 5 out of 5 by RavingFan W Hong Kong, Prepare to be amazed !
It's coming home, it's family, it's heart warming, it's welcoming, it's amazing, it's authentic, it's refreshing and energizing, it's delicious....
It make me looking forward my travels.
20. Dezember 2013
Rated 5 out of 5 by HFB2012 great stay
It was our first time in a W Hotel and the W Hong Kong, Kowloon West exceeded all our expectations. Great location, excellent facilities and very friendly and supportive staff.
Only one down side - the storage facilities in the room are very limited, so we had partly to live out of a suitcase. We stayed in a corner suite with breath taking views - great recognition of my life time platinum status.
Thanks to all the staff we had a great week.
14. Dezember 2013
Rated 5 out of 5 by jasmine1120 Very Recommendable
Convenient Location / Great Facilities / Good service. Love to stay :))
5. Dezember 2013
Rated 5 out of 5 by MickeyBP Home away from home
This is by far the best hotel I have stayed at within the SPG group. In fact there are miles between this and the many other hotels I have stayed at.
Everbody is really nice and the service is outstanding throughout the entire hotel. But I must give Sammy Yick some extra credits - she is simply amazing and does everything to make you feel like you are at home.
Many hotels can learn from W Hong Kong!
25. November 2013
Rated 5 out of 5 by Gordon88 The most wonderful experience
From reading the other reviews I was very excited to take my family to the W Hong Kong. From the time we entered the hotel the experience was perfect. Greeted by Priha and Francis at reception desk. Priha took us to our beautiful Marvelous Suite. The best upgrade I have received being a SPG Platinum. The housekeeping was perfect, the rooftop pool was wonderful and the breakfast buffet at the kitchen had so many choices it was a perfect start to a perfect day. From location to service it would be hard to find a better place to stay. We can't wait to return.
13. November 2013
Rated 5 out of 5 by DavidML01 Treated Like a King
I can honestly say this was one of the best hotel experiences we have ever had. We are SPG Platinum and used our suite upgrades so that we had a suite on a high floor. Aside from having a steep learning curve on the lighting systems, the suite and bathroom were top of the line and very quiet. We had a view of the harbor; views of Hong Kong itself are hard to come by, since they are pretty much blocked by a 118 story building. For us the location worked great. Although not in the center of Kowloon, there is a major level shopping mall attached to the hotel. More importantly, there is one stop direct access to Hong Kong Central metro station plus direct check in for the airport. We checked our bags and had our boarding passes issued before ever leaving the complex.
The W has a supersized breakfast buffet with a gigantic array of foods to choose from - both Asian and western. Breakfast was really excellent. We did eat at the dinner buffet one night and were disappointed in the seafood. Again rhe array of foods was staggering, but the seafood was not good. When we were asked to fill in a customer survey on the meal, we mentioned the seafood issue. The next evening we were called by Brendan of the staff who apologized and offered us a complimentary room service dinner, which was delicious. What was truly astounding was when I checked out, I found that he had also waived the cost of the buffet we had the previous evening, and that was not inexpensive.
All the staff were extremely helpful and friendly. They really like what they are doing and they made the stay top notch. I would recommend the W Hong Kong to anyone as a great place too stay.
9. November 2013
Rated 5 out of 5 by Steve18 Great Servies
I have stayed in this hotel several times past few years. The services is getting better each time. Special thanks to Keith's incredible service. He went extra mile to help out to make my early check in smoothly so we can get to our appointment on time.
30. Oktober 2013
Rated 5 out of 5 by NICKYC54 This has become a really good hotel!
Staff recognition/ eager service great amenities the location and the most comforatble stay makes this my favorite hotel and really feels like "home" when I return time and time again.James who is the Director of Ops is a really responsive and helpful ambasador for the W brand.
28. Oktober 2013
Rated 5 out of 5 by joeysydney1 My favourite in HK
Love the vibe at this place.
great staff and service.
In my opinion best breakfast I have ever had in a hotel
25. Oktober 2013
Rated 5 out of 5 by Kristaps Hotel with a view
Great design throughout, excellent bar scene. View is unbeatable from both - rooms & the outdoor pool area on the roof.
17. Oktober 2013
Rated 5 out of 5 by Raghu07 Simply an amazing hotel
I have stayed in this hotel several times in the past few years and every time I check in, the service is impeccable and gets even better.
All hotel staff in all areas provide excellent service. I would like to especially appreciate Sammy's incredible customer service attention. She makes me and my family feel at home and goes extra mile to help out and I am sure she provides the same service to the other guests as well.
Thank you for making our stay there very comfortable. See you all very soon!
Best wishes and keep up the great service!
Raghu R Yalamanchili
13. Oktober 2013
Rated 5 out of 5 by CA300 A Truly Memorable Experience
I just spent 17 nights (and survived a typhoon) at the W Hong Kong, and have to say that every aspect of my stay was absolutely superb. The hotel staff went over and above on every occasion to exceed my expectations. You could tell that they genuinely cared you were there, and would do everything in their power to help make you feel at home.
I've stayed at hundreds of SPG properties around the world and W Hong Kong by far has been the best when it comes to SPG Platinum recognition. There were a ton of great perks that seem to be unique to this location. Not to mention, some really nice touches, like generous suite upgrades and full size Bliss products in the bathroom.
The attention to detail across every function of the hotel was something that really stood out to me. Peter and his team have done a fantastic job of taking the W vision to a new level in Hong Kong. I’m looking forward to staying here again on my next visit and would highly recommend this property.
26. September 2013
Rated 5 out of 5 by Boon great hospitality
had a truly memorable stay .upon arrival , warm welcome from team at L1 . check in was very personal and SPG specialist efficiently executed the process .the upgraded marvellous suite was spacious and chic.Loved the luxurious W beddings and full sized bliss toiletries.Overall, had a pampering stay thanks to a very dedicated GM, the director of welcome and the entire team of W HK talents .
19. September 2013
Rated 5 out of 5 by mrwalt1 One of the best
Stayed here numerous times traveling in/out of China. Overall, one of my favorite (top 3) Starwood properties. Location is excellent for navigating the city. Quick access to the MTR and the airport from the bottom of the hotel, including checking-in your bags. Attached to a large shopping mall with restaurants and shops. Service is always top-notch and willing to go out of their way for you. My favorite aspect of the Hotel (there are two) (1) Sunday brunch…wow, and (2) roof-top pool with great views! As a Plat, always upgraded to larger room and nice extra benefits.
6. August 2013
Rated 5 out of 5 by spg2345 One of the Best W's
I had a great time during my recent stay at the W Hong Kong. Every staff associate was extremely friendly and happy to help. The W Hong Kong has been absolutely fantastic at recognizing SPG status. Among the best at pro-actively taking care of SPG members in the network. The buffet breakfast is great, as is the rooftop pool.
29. Juli 2013
Rated 5 out of 5 by BPCTraveller The Best of Hong Kong
This hotel is simply the best Hong Kong has to offer the business traveller. Major pluses:
1. 25 minutes door to door from airport on airport express
2. best friendliest staff in Hong Kong
3 fabulous room service menu
4. I am platinum member and they always upgrade me even when the hotel is full.
5. attentive staff almost predicting your needs
6. stayed there so many times whenever I leave something they always have it for my next stay. including once 4,000 dollars I left in the safe.
Best Hotel in Hong Kong for the best price.
Thanks W Hong Kong.
28. Juli 2013
Rated 5 out of 5 by thomasshanghai Excellent experience, top notch service
Perfect location, for an easy access from the airport thanks to the airport express. Great rooms, great views and most important of all, great people! A super helpful staff to meet all of your needs! Two thumbs up W Hong Kong!
26. Juli 2013