W Austin

  • 200 Lavaca Street
  • Austin,
  • Texas
  • 78701
  • Estados Unidos
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Rated 4.4 out of 5 by 290 reviewers.
Rated 3 out of 5 by Enjoyed the stay with some reservations Overall, the stay with my family (wife and 10 month baby) met the minimum expectations. We received a suite upgrade, breakfast vouchers (excellent breakfast at Trace) and staff were overall very friendly. The bad taste was during check-in. Our room was not available as promised at 3 PM and the front desk rep (introduced himself as Austin) profusely apologized and offered the following: - SPG points for the inconvenience - yet to see it credited to my account - Credit for the rollaway bed we requested. I found out the next day that I was actually charged for it. Had to call and ask them to waive it again - Late checkout of 4 PM. But the key deactivated when I tried to get in the room at 3:30 PM to pack and leave. Stranded with a cranky & crying baby in the hallway till someone let us in If you promise your guests something, please follow through. August 12, 2014
Rated 3 out of 5 by way over priced but nice If you demand a contemporary place to lay your head, you have found the right place. However, I could NOT find any amenity to warrant the huge price tag. Four things bothered me:: 1. very little storage space 2. no door between bathroom & bedroom 3. no room around sink to put your toiletries 4. the alarm clock was very hard to operate. We stayed here because our son's wedding was here. The staff did a wonderful job of helping plan & carry out the ewedding. Jen, the wedding coordinator was wonderful. The staff also upgraded our son & daughter-in-law to the penthouse suite. What a delightful surprise!! The W has a wonderfully central downtown location, so I presume that is why they can demand & get the huge price tag. April 29, 2013
Rated 5 out of 5 by In Austin for one night I would have to say that this hotel is everything I expected. It's decorated nicely and the atmosphere is great. I would not come here with children or with my family, but if you want to hit up some of what Austin's night life has to offer or relax poolside then it's a great hotel. The location was perfect for everywhere we wanted to go. I also liked being able to walk, and there is plenty to do within walking distance. July 7, 2014
Rated 5 out of 5 by Great Location for Austin Town Enjoyed my stay Lovely ambiance Great vibe Decent prices but somewhat pricey. Almost in an attempt to be Big City. But then Texas items are worth their weight in gold so torn on this one Staff..not so much..Nothing worse than the attitude you would expect from New York and don't get than the attitude you don't expect from Austin but do get. Lived in both AUS is the new cool color in the crayon box but seriously folks, there are some major players coming on line in regards to room stays so cool the pretentiousness please. June 26, 2014
Rated 5 out of 5 by Wonderful experience Took a one-night local vacation to the W Austin, mostly for the pool, and it was fantastic. All the staff, especially Deej at the front desk were an absolute pleasure to be around and we will definitely be coming back soon for another brunch at Trace. The pool was a great balance of beach party on Sunday afternoon and then chill lounging on Monday; the Bulleit & grapefruit cocktail at the pool bar was great, the band in the living room bar was legit, and our upgraded room had a great view of the Town Lake. Definitely my favorite SPG experience so far. July 29, 2014
Rated 5 out of 5 by great hotel, but consistent wait for valet parking I had (and continue to have) fantastic stays at the W. The staff is incredible. The only sore spot for me is that I frequently end up having to wait a looong time for my car -- and there isn't really a self park option. Last week I didn't get my car until close to 8am even though I called down around 7:25am August 5, 2014
Rated 2 out of 5 by Over priced versus comp set I travel quite a bit for business, but this was a weekend out with wife and freinds. I've stayed at many W's, and was looking forward to visiting ATX location. Staff was great, bar scene good as expected, however the room (furniture, finishings, etc) were below expectations for the price ($400/night+$35 for parking). This is sky high for the Austin market, I get the domgraphic the W is targeting, but versus other luxury properties in the ATX area, it does not deliver the same experience per $$ as it's comp set. I am a loyal Starwood member, and will continue to use Starwood as my preferred hotel chain. Just wanted to provide feedback. February 4, 2013
Rated 5 out of 5 by What an experience We really enjoyed our weekend in Austin. Lovely hotel. Pool is too small and too crowded. And the cleaning service came too late in the day every day! Room lovely and food and drinks great. Overall very nice! August 5, 2014
Rated 5 out of 5 by Fabulous Hotel! We called at the last minute driving from San Antonio to Dallas and were able to get a spectacular room for one night. Loved everything about The W. Beautiful hotel! August 5, 2014
Rated 5 out of 5 by Exceeded Expectations (which is always good) My daughters had requested this hotel for a recent visit to meet a friend attending the University of Texas. I called the hotel and they more than accommodated my request. They told me that they would take care of my daughters for me (and they did). I appreciate the personal attention that I received even though I was not on site. Thank-you to all the staff at this hotel but specifically Hayley who responded quickly to any of our requests. Thanks again …………. Scott June 16, 2014
Rated 5 out of 5 by W Wonderful! This is my second time at the W in Austin. The service is great. The pool scene is fabulous as well as the layout of the pool. The Spa is one of the best in Austin. If you like to work out, please bring your work out clothes, the gym facility is large and has newer equipment. As far as the location, it is safe and is within walking distance to what Austin has to offer. If you feel like getting driven around, make an appointment for the Acura, complimentary. It's important to have a decent restaurant at a hotel, well they hit the mark here too. Trace is very good. Their burger and drunken donuts are memorable. The bar scene is cool and hip. I have to say thanks to Joanna, Tony and Alex. They do go out of their way and totally get the W experience. I hope that the W Austin becomes the number ONE W property in the world. They have received the award many times. Very deserving! April 8, 2013
Rated 5 out of 5 by Wonderful This is my second stay at the W Austin. I highly recommend this hotel. THE BEST W I have stayed at! Pro's: Pool(awesome scene,nice layout,) concierge, Acura car, food at Trace, cool bar scene every night, walking distance to everything, safe area., Platinum recognition, best work out facility, nice spa. MOST IF ALL: The service!!!! Con's: Even if you are 50 and above you will feel younger(maybe not a con) Service is great but you do have one person that does not measure up to this hotel's level and expectations of service.Hopefully she will not be there when I go back in May. I am sure this person has been complained about before. Not W material. Personally, Joanna, Director of Rooms and Tony, concierge went above and beyond my expectations. I can not thank them enough for their professionalism. I hope this rating gets them to the number ONE W in the world, they truly deserve it!!! April 8, 2013
Rated 5 out of 5 by Great memorable stay! I got engaged on that night and let the staff know beforehand; they set up rose petals and candles and champagne on ice for me. They really made the stay memorable and magical. Thank you guys! August 3, 2014
Rated 1 out of 5 by Terrible experience I had a horrible experience at my stay at the W last weekend. I reserved 3 rooms for a bachelorette weekend and found the hospitality at the hotel horrendous. My entire party felt as though the staff at the pool and front desk were rude and inhospitable. We felt as though we were inconveniencing the staff by even asking for a cup of coffee in the morning (which staff ultimately refused to give us even though we knew it was available in the hotel). The concierge constantly rolled their eyes at us through check in/out (different staff). We were simply asking how to catch a bus to the airport and the staff were all around extremely snobby about their approach. I have stayed at and loved my experience at other W Hotels but I would never recommend this hotel to someone and it makes me question my ever staying at a W Hotel again. July 25, 2014
Rated 5 out of 5 by Staff is very friendly and hotel is full of energy! From the moment we arrived everyone was so friendly, Gabe had showed us to our room and gave us great recommendations of places to go out and also restaurant recommendations. Loved the vibe at the hotel and the room was so clean and had such a great view. Loved the pool we spent a lot of time there, great service and so much fun! July 28, 2014
Rated 1 out of 5 by Major disappointment When my family checked in at 4:30 PM only one room was ready and we were told that the other room would be ready by 5:30 PM -- the other room was not ready until almost 9 PM. Need i say more July 28, 2014
Rated 5 out of 5 by Absolutely delightful! I had the most amazing time at the W in Austin. The Whatever, Whenever service absolutely delighted me. Every question I had, they took care of. Every little thing I needed, they helped. The hotel is lovely and well located. I simply loved it! July 27, 2014
Rated 5 out of 5 by Just Amazing Please stay here for an exceptional experience!!! Everything from location, food, service exceeded expectations. Staff was wonderful and grounds were beautiful July 27, 2014
Rated 5 out of 5 by Hotel was nice and clean The service was very good, the room was very comfortable, nice and clean. I was a little disappointed that there was no refrigerator and microwave, but other then that the room was great. I was very pleased that you are pet friendly. I did not bring mine on this trip, but will consider you in the future because of this. July 23, 2014
Rated 4 out of 5 by Summer Stay at WHotel ATX Enjoyed my stay very much - the pool deck, dining, spa, and room all exceeded expectations. I was upset that as a SPG, a late check out request was not granted and a random charge was added to my bill. Although it was resolved, it was an inconvenience I wouldn't have expected from a W hotel. July 21, 2014
Rated 4 out of 5 by Great but should be awesome! Love the hotel, the rooms, most of the service! But many of your door staff are plain rude and lazy! I went out to two meetings and they were more interested in standing around talking to each other rather than offering to assist me in directions or to get a cab! When I arrived no one offered to assist me with my bag! Not really great service for the brand of hotel! July 19, 2014
Rated 5 out of 5 by Best Austin Hotel Location is great, you have either an amazing view of Lady Bird Lake or a view of downtown. You're walking distance from a lot of the great food area, and a quick cab ride to the good bars in Austin. I highly recommend this hotel. July 21, 2014
Rated 5 out of 5 by Wonderful Stay It's rare that you go to a hotel that you don't want to leave, but that's the W Austin. The room was large and inviting. The living room and bar is a great place to hang out in the afternoon before going out and to make a stop on the way back in. The W's central location is also key. Finally, the pool is a great place to spend the day. All-in-all, it was a wonderful vacation. July 18, 2014
Rated 5 out of 5 by Our home away from home. Luxurious rooms, great views, friendly staff, delicious food and great location combine to make this the best value in Austin. Crazy scene on the weekends, which can be good or bad, but you can usually find a quiet corner to hang with friends if being surrounded by hip, good looking, well-dressed people of all ages is not to your liking. You have all of the downtown nightlife and the trails around Town Lake (Lady Bird Lake now) within an easy walk. We're in Austin once a month and this hotel is always our first choice. December 19, 2013
Rated 4 out of 5 by Wowed my expectations! SUch a great experience for my boyfriends birthday! i cannot wait to go back! We are looking at staying at the W now for sure for a trip in NYC! July 21, 2014
Rated 5 out of 5 by Awesome Hotel From the minute of our arrival we were greeted with a welcome. All the way from the guy taking our car to the doorman and the front desk. Great atmosphere and very trendy up beat. Was really looking forward to staying here my first time. The room was awesome loved the blue lights and all the little touches added pops of color. The view from our room couldn't have been better from my standpoint. All your staff from beginning to end was excellent . Can't wait to return Thank You! March 9, 2014
Rated 3 out of 5 by Old W Austin I thought the hotel felt old and the rooms needed an upgrade. July 20, 2014
Rated 5 out of 5 by Always an Excellent Stay My wife and I have lodged at several W hotels throughout North America and this is our favorite W by far. The service is consistently exemplary and the rooms are awesome! During our last stay, we had the pleasure of meeting Andrea (bar staff) and Louie (bar manager) who helped make our recent stay another great one. July 15, 2014
Rated 1 out of 5 by we didn't get what we expected Recently my wife and i stayed 2 nights at the W. we booked thru our AMX Centurion (Black) card Concierge and received the following commitments: a free upgrade from our current Corner Suite , free parking, free breakfast. At checkin (Dylon) we were clearly informed how WRONG we were and received none of the above. our AMX rep called the W and spoke with Marcus. he promised to make the corrections but STILL NOTHING HAPPENED.He didnt even contact us. We had dinner at Trace and drinks at the bar: both experiences we amazing. we also had room service: Burger and Chicken Soup ($50.00). both were very below our expectatons. January 25, 2013
Rated 5 out of 5 by What a great location My daughter and I stayed at this property in May. The hotel was one of my favorites ever. I travel a lot and can't say enough!! Comfort and exceeded my expectations. July 17, 2014
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