Rated 2 out of 5 by Disgusted123 Rooms are not very clean
The pillows smell stale - I think you need to air your pillows or clean them properly. It was probably the perspiration of the previous user. Also I found a couple of long strands of hair (a woman's; maybe the previous user) on the bathrobe - did you even change it? It's so disgusting.
February 28, 2014
Rated 2 out of 5 by Gigaset Too Expensive
Had to stay another night which was not booke before, payed almost the double for a room which was a lower quality. Tried to negotiate, but no chance! Would not book it again. Sorry to say, but really low performing....
February 21, 2014
Rated 4 out of 5 by John3160 Great Modern Hotel
From the first day of our arrival to our departure, we were not disappointed by the hotel's amenities and service. Room was great and even contained certain goodies which are not normally found in other hotels we've stayed in. The hotel's deco was very original. The staff were all extremely friendly and we cannot overemphasize how much a smile can brighten a tired client's day. I would commend Jeffrey's constant smile and kindness. The wine list was also excellent so was the food at Sing Yin cantonese restaurant! i would definitely come back and recommend this hotel to to others.
February 27, 2014
Rated 4 out of 5 by 2683 Great Staycations!
Have been spending staycations in this great service hotel for years. Just like a second home. The rooms are well-maintained and clean, beddings are comfortable, Great service at Kitchen and Sing Yin. Of course, these come with expensive pricing!
March 2, 2014
Rated 5 out of 5 by pepperdine105 Teamwork at its best
always a pleasure to visit our HK home away from home. We had an impromptu trip to HK for some doctor stuff and the staff is wonderful - my favorite guys at the bell desk - see me coming and all want to give a hand shake or a hug or a smile. They immediately check if I need some dinner res. or what not and hooked us up a last minute spot. upstairs at checkin they tried their best to find us a suite, but none available - so he put us in the best room (smoking if you can believe people still do that) and immediately got the housecleaning to do some sort of "de-stink" the smoke from the room and it did not even smell too bad - just the hallway and maybe our neighbor. Either way it worked out ok. I had a chance to get a facial in the spa - great stuff and Cecilia, need to mention her by name, she was really great and my skin is looking great. She has me on a routine now where I have to come back to the W and stay a night and get a facial once a month - so nice upsell. I already got it approved with the wife that loves to get out of Shenzhen for the weekend once a month - so we are sold.
see you guys next month and I am sure it will be fabulous as usual.
March 3, 2014
Rated 5 out of 5 by nana07 Everything was great.
I had really good time in W.
It was last night of travel, so i need rest.
and w gave that.
I has room upgrade fot good view and served cake for my honey's birthday.
i am even poor happy backpacker, but highly recommend your last night's rest in W.
March 1, 2014
Rated 4 out of 5 by Zest Room
I have been staying at W every time when I am in HK for work. However, I notice the room which I was staying in this time was must hotter than previous mostly likely due to the facing.
Most important I felt my room was not as clean as previously and the toilet bowl I needed to call the housekeeping to clean again after the cleaner did.
I was in the room when the cleaner was do the cleaning and I was shocked to realize that the cleaner do not do much washing of wiping but changing of towels.
February 23, 2014
Rated 5 out of 5 by mmandr Great as always
What is there to say other than the across the board 5 star ratings in all categories above, i.e. "Excellent" Room Comfort and Cleanliness and that the Staff Met My Needs and My Expectations with "Excellence" as always.
February 25, 2014