Rated 5 out of 5 by awesome Awesome hotel with great location
This hotel is quite different from many hotels in London as it caters for the trendy & fun loving guests.
Modern deign with great location, close to everywhere in London - Chinatown, West End theaters, good F&B & entertainment outlets, not forgetting London m&m World just next to the hotel.
It also makes good business hotel with its five star service from the talents.
I'll be back again whenever I come back to London.
March 23, 2012
Rated 4 out of 5 by websteth Vibrant Modern Hotel in the Heart of the City
This was my first stay at this W and from the get go, it lived up to other Ws that I had stayed at for the attention to service. Check-in was a breeze and I was pleasantly surprised and happy to receive a room at noon instead of having to wait until afternoon having just gotten off an overnight flight.
For this trip, we stayed in a Spectacular room on the 5th floor with a view of Wardour Street, the entrance to the hotel was directly below our window. The rooms at this hotel are very modern. Upon entry in to the room, you enter directly in to the bathroom/desk area. The toilet and shower are in separate cubicles on one side and a wall of mirrors is on the other. Very modern but, kind of strange when it comes to showers and getting ready in the morning as there really is no separate changing space or privacy from the rest of the room. The bed and everything else was as expected for a W so no complaints there. The only warning I will give about the room is that on the weekends, there was lots of music and bass coming from the nightclub in the lobby. I guess if this is your scene great but the vibrating pillows can get annoying if it is not.
Service at the hotel was great and all of the staff seemed ready and willing to help should you have any questions or offer and local information if asked. The W London �� Leicester Square is in the perfection location to explore the vast and great city that is London. This was the main reason for the stay at this location instead of another hotel. This trip was a last minute add for me and with it being shorter than usual, I wanted to take advantage of the location. The hotel is walking distance from two Underground stations and even walking distance from several great museums and locations in London such as Covent Garden and Oxford/Regents Street for shopping. Again though, be aware that on weekends, Leicester Square is a mad house with tourists and people in general so plan accordingly.
Would I stay at this hotel again? If it was an option and I was looking for a party scene yes. This hotel is great if you embrace the W brand and lifestyle but if you just want a taste of the lifestyle without living it, just visit the night club for a night and get your fix.
October 19, 2014
Rated 2 out of 5 by Blue LIMO Service disparity
I found it rather dissappointing that the service booked by the hotel for a sedan car was 105 pounds from the airport. However the service also ran by the hotel that is out front is only 75pounds. The pickup service below was never offered by the hotel when I made the booking. Consequently I ended paying an extra 30 pounds (60 pounds total) TWICE, before I was advised of an additional service. Quite frankly I am extremely dissappointed. Not to mention after the first night my room was never properly cleaned leaving the trash and no amenties to shower with. As a high volume starwood member, this is not the kind of service that I have come to expect from the W hotels.
January 13, 2014
Rated 3 out of 5 by Andrew1234 Lots of bling in central London
Launched to much celebrity fanfare earlier this year, the new W in central London is a hip hop and a jump from many of the sights for tourists, and well connected to transport for business visitors. The Asian food at Spice Market, the on-site restaurant, was fantastic (although the service over dinner was a little aggressive) and the gym and limited spa facitilies are new and fun. Some of the teething problems from a stay closer to the opening have been solved with staff now being much more co-ordinated. The rooms remain just a little bit peculiar, with the sink the focus of the room - water ends up everywhere. It's also a real challenge to find all the light switches in order to sleep. Please note that most rooms are the same - the hotel considers an upgrade to be being put on a higher floor. Although Platinum, I've not yet managed a corner room (although corner rooms were available online both nights I've stayed).
November 24, 2011
Rated 5 out of 5 by Chazz3712 Simply the Best!
Had another perfect stay at a W Hotel. This was my first stay at the W Leicester Square, but it definitely will not be my last one.
The location is right in the heart of London and couldn't be in a better location. Easy access to shopping, food, sights etc is first rate.
The hotel itself is typical W style. Always trendy and hip, yet comfortable and luxurious.
The staff there is second to none. I had arranged for a package to be delivered ahead of my arrival and the Concierge held the package for me and immediately I had it upon arrival. Check in staff was very helpful.
When it came time to getting assistance on a car or things of that nature, the staff went WAY above my expectations. Sergio helped make arrangements for a car for the event I was attending and set up a driver to pick me up 6 hours later. Again, first class all the way.
I've been staying in London for over 15 years now and this was by far the best hotel experience I've ever had.
November 7, 2012
Rated 1 out of 5 by RyLA Bizarre
I am a platinum member who practically lives at Starwood. I was told I was upgraded but if this was an upgrade I hate to think what a standard room looks like.
The rooms are tiny, so small that half the bathroom is spilling out into the room, taking up most of the functional space in the room with a sink and counter. The toilet is in a tiny mirrored closet, as is the shower. Clearly some consultant thought it would be a good idea to cut corners here. For such an expensive hotel I'd expect something more spacious. Furthermore the walls are very thin so you can hear every creak and squeak in the next room over and hallway. I felt like I was in a space age youth hostel. You should absolutely avoid this hotel and go for something nicer for the price, even if you want to use your SPG points--save them for somewhere that is worth it.
Overall I am so regretful at I wasted my money here when there are so many great options in London. I hope you don't make my mistake.
July 26, 2012
Rated 4 out of 5 by Colleen1956 Best Location in London!
W Leichester Square is centrally located for tourist attractions, dining & shopping in London. The proximity to the tube stations further enhance the location. The staff is most welcoming and will make you feel like family.
April 20, 2014
Rated 2 out of 5 by Bobbbb Not too comfortable
This hotel is a bit on the flashy side. It's more about being trendy and stylish and less about comfort. The people are nice and helpful. They did appear to be a bit stingy on the supplies having run out of soap and Kleenex, the latter of which was never replenished.
October 21, 2013
Rated 1 out of 5 by Spb2nyc Very noisy and unfriendly
Very long check-in - about 20 minutes in 4:30 pm. Requested silent room but got noisy room near bar without any notices and sorries. Ask to change and got new keys two hours later. Room was noisy too - I heard club music till 01:30 am and sometimes heard sound of water from the neighbor's toilet. For this inconvience and unexeptable situation hotel manager offered me... one drink at the bar and extended the offer only after long discussion.
So I haven't upgraded - manager said hotel was fully booked but I saw many rooms on sale for that day at spg app later.
Breakfast. Waiters want extra pay for omelet and coffee.
Lounge. They haven't lounge for platinums. They have bar for all guests with good wine but bar overcrowded all day especially in the evening.
Bed comfort was ok but room design... In the center of small room was a sink. And only one socket for guest. White and mirror walls. Small wardrobe for clothes, big wardrobe with shower. May be this hotel was good for snow queen but not for me and probably not for you.
April 21, 2013
Rated 4 out of 5 by Rob8091 Location
This W-hotel contains all W aspects. bud the best thing is that the hotel is right in the heart of London.
visit spice market (a marvellous restrant next to the hotel)
October 14, 2014
Rated 5 out of 5 by Lovesagreathotel The negative reviews are not justified
I arrived only today, but I couldn't resist doing an early review because everything so far has been perfect. Literally the best W hotel welcome ever -- greeter at door, ambassadors, welcome desk agent, etc. were really genuine, friendly and personalized. As a lifetime plat member of SPG, I've had many W experiences, and I can have fairly lofty expectations. It doesn't hurt that I got a great platinum upgrade ro a very nice room, but I am confident from the quality of the fittings and finishes that lesser rooms would be very nice as well. To be candid, from some of the criticisms I had read about the hotel, I was a bit concerned that I might be disappointed. But I find many of the negative comments unjustified or untrue -- for example, that you don't have a view through the double windows, that the windows don't open, that the bathroom experience is too "weird," and so on. Everything seems well-maintained, good quality and very clean. The chain could take some cues from how well this property is managed -- starting with the ideal welcome. Very well done!
January 29, 2013
Rated 1 out of 5 by SwissJeremy Not willing to meet guest requirements
I asked for an early check in (12:00 - 12:30) as my elderly mother and I were attending a wedding. On calling the reception I was told my elderly mother could change in the gym changing rooms - which is clearly inappropriate. I emailed suggesting that only one room of any category being made available would satisfy my needs and was told to book the night before as well to secure the early check in.
I find it hard to believe that reception and housekeeping are so uncoordinated they can not make one room available for early check it, At no time did I see any attempt to make any effort to meet my requirement.
I have never encountered something similar in any other Starwood Hotel.
July 5, 2012
Rated 5 out of 5 by eduapu Try this experience
W London is a modern and very well designed hotel located downtown London.
We spent an exellent weekend in the city last week.
Great atmosphere, professional and friendly personnel welcomed us at the reception. Rooms were just the right mix of design with very inteligent and practical solutions. Particular attention is given to the cleaning service (they pass several times during the whole day) and every particular is taken into account to make your stay easy and confortable.
There is also a very nice launge bar on the first floor, with nice people and professional barmen. Cocktails are prepared with the right attention. A great taste of London that made our weekend a special one.
March 23, 2013
Rated 1 out of 5 by upset52013 Bad experience
I hope no one else has this experience; stayed here recently (may 2013) and had a fire alarm go off all night thorughout the hotel, and severely ruined our next day of vacations. Staff was apologetic but offered nothing in way of compensation, not even starpoints. Also, shower drain flooded but maintenane was able to fix it; due to the nature of the room setup, however, it flooded the entire room (shower is in a closet-type door, cant get out without water going everywhere). Staff also gave away the second of my two reservations even though I mentioned to them TWICE not to do so, as I would be checking in late. They gave it away anyway. Everyone was nice, but somewhat incompetent.
May 18, 2013
Rated 5 out of 5 by bcity stylish design hotel
really nice hotel with a fantastic design, friendly staff, especially Ruben from welcome desk, and a modern cool bar (Wyld)
January 31, 2012
Rated 2 out of 5 by dvixos Location and Design are not the only recipes for a good hotel stay
It is a very centrally located hotel and its design is above the average if not uniquie. But these come at a price of very bad service. When we arrived there was no one at the reception and it took us about 15 minutes to check in (we were the only customers though)
Our room was on the second floor and the music from the club was so loud that it would penetrate the walls. The sink although make a design advance as it placed inside the room made things a bit difficult as it was leaking water on the floor,. Here it come more
Two things made our stay a nightmare
1 The Shower would leak water all over the place and we had to walk on the water and the lights system although sophisticated would not operate as promised We had to remove our card from to switch off lights and this meant that we lost all charging and heating facilities
Breakfast although rich and of variety was poorly served as we had to wait a long time to get our orders
The staff was generally polite but no help was offered on our real problems. At least the last day a guy called George recognized that something could be wrong with our room lights but hey it was too late..
Had we were on a holiday stay that is to go clubbing we might have immersed ourselves in the wonderfull coctails of the bar but we were on a business trip...
December 12, 2012
Rated 3 out of 5 by Businesstraveller79 Unsatisfactory service and not suited for business traveller
The check-in process was horrendous and although I mentioned that I was to check in at 1pm I expected to be checked in at 3pm. The response from the front office was the check in starts "from" 3pm and not necessarily the room would be ready then! Terrible start and when I went to the room I found out that the pressing service is not available on Sunday after 12 noon. As I checked in on Sunday I had to press the suit myself, not ideal but I had no choice as I had to leave the next morning at 8am for business meetings. There was no tea or coffee facilities in the room and I found out later the next day before checking out through a hidden collateral in the room that the coffee and tea was complimentary at the lounge.
June 3, 2014
Rated 5 out of 5 by berny Excellent service, excellent people, excellent hotel!
I chose to stay at W London for a very special birthday for my partner, and I got more than I expected: they were very helpful and they catered to my needs. They even upgraded me as a surprise and they made the event perfect.
The staff were very cordial, polite and always with a genuine smile on their faces, and I particularly loved the smallest details: from changing the mat in the lift depending on the time of the day (check in the morning, afternoon and evening and you'll see what I mean!) to the matching gadgets and fine details in the room. It was an amazing experience, one I will never forget and one I will always cherish.
I definitely give W London a 10+ vote and I'm definitely coming back!
November 10, 2012
Rated 5 out of 5 by TheWints The 'Marvelous' Expereince
In August 2014 I booked a room at the W Leicester Square, as a surprise for my wife my wife's birthday, but when she checked out the hotel reviews she was somewhat disappointed to read several comments suggesting the hotel was noisy, overrun with drunk visitors and low staff service levels.
I contacted the hotel and received an email from Jesicca Patman reassuring me she would place us in a quiet room and look after us during our stay. With some trepidation we arrived with our Miniature Schnauzer 'Star' to check in. On arrival at the SPG Check-In Desk we were asked to take a seat and shortly Jessica came and introduced herself. She was extremely pleasant and helpful, arranging a complementary drink for us while we waited for our room. On checking in we were informed we'd been upgraded from a Suite to a Marvellous Suite, very impressive, and found a birthday Cake and a bottle of Champagne in the room, which was a lovely touch.
We had some friends joining us for the evening and Jessica arranged for a reserved area for 15 people in the W Lounge, so when our guests arrived everything went smoothly and our names were left with the Concierge, as it was a Friday and that's "Party Night" at the W. The evening was excellent and Jessica had also put our names on the guest list for the WYLD Bar nightclub.
The next day Jessica was there to meet us on our return from shopping and sightseeing, and she has reserved a table for us at the Spice Market, where the atmosphere was great, the staff made us welcome and were very attentive.
Jessica was on hand the following afternoon to arrange theatre tickets for us to see the Bodyguard. These were Premium tickets in a perfect position, and we had a wonderful time. Jessica also arranged a table at Chitto Matte a Japanese/Peruvian fusion restaurant, where the GM Sam Sedecias greeted us on arrival and gave us VIP treatment. The food and experienced were excellent.
On our final night Jessica and the Concierge arrange a table for us at Coya, a Peruvian restaurant and Club situated in a grand building on Piccadilly. This was a really special experience and an outstanding recommendation.
Our stay finished and we left having had a tremendous experience, made all the better for the attentive staff. Jessica went beyond the standard and made us feel special the entire stay. She even arranged for a dog bed, food and dishes for our dog Star, who was made to feel as welcome as we were, by all the staff. In some cases he received even more attention than we did.
All in all faultless experience and we will definitely be back.
A big "Thank you" to all the staff at the W, especially to the exceptional Jessica Patman.
October 14, 2014
Rated 3 out of 5 by Trutty The shower was extremely dirty.
My experience was ruined by the shower, which was extremely dirty, and full of black mold/fungus. I stayed at the hotel for 4 nights and not once did the hotel bothered to clean it. I have a picture of the shower that would be happy to attached but I do not think there is a way to do so.
Other than that, this is a hotel that I really liked, having been here three times already. The bed is nice and the location, although not glamorous, is convenient.
Not sure if I would recommend it... I like it but the shower made me feel like I was staying at a motel.
June 16, 2014
Rated 2 out of 5 by PartyRock This hotel is insufficient
Designed to be a contemporary vibrant and festive hotel, this W sorely lacked in almost every area. The Spa Suite was the singular most uncomfortable room I've ever had the displeasure of suffering in my many years on the road. My wife was literally in tears upon the shock of the discomfort and poor design of the room. Clearly, the intent for the design is spectacular, but the application is horrific. The design begets a complete lack of accomodation for youthful, vibrant partying and all the implications thereof. If one stays up late drinking, as I assume the Hotel encourages by their motif and environment, ones spouse cannot arise earlier to bathe, as one must engage the bedroom lights first, prior to ANY other light activating, effectively waking the sleeping spouse. There is NO "living" or "den" area in the suite, effectively making it NOT an actual suite. This spa suite only featured a sleeping area and then a sink/bathtub area, which seems LARGER than the "bedroom" area. There is NO area to socialize and have drinks, other than the bathroom sink counter, and although I've had memorable moments in bathrooms at parties, I prefer to choose the moment, rather than be forced into drinking at the bathroom counter. (see further note below re: food service). There is NO decent, useable, large or well lit mirror in front of or adjacent the sink, making it inconvenient to properly shave, and there is woefully insufficient lighting for applying makeup. Upon entering the room, one is greeted by a closed entry hall in complete darkness, with doors at both ends, making it impossible to slide the room key into the lighting activator switch without use of a flashlight, which FORTUNATELY I had in my mobile phone. If ordering room service, forgetting that they not only get the order wrong, but also deliver it at a different and earlier time than specified and requested, awaking one too early following a late night of debauchery, this suite has NO area to dine, other than standing at the bathroom counter, which is not so appetizing. One cannot open the closet doors and both sides of the dresser drawers at the same time.There is NO convenient electrical outlet for personal grooming usage.
It would be too painstaking to continue this detailing of all the misguided intent and inadequacies of this ill-conceived horror of a hotel. Suffice it to say, in summary, in all my travels around the world and in everything from premier properties to slovenly dumps, I've never experienced such a disaster as this W in London....and their complete oblivion and apathy to the fundamental issues and problems is simply astounding. Do yourself a favor, stay elsewhere.
June 8, 2012
Rated 5 out of 5 by Mayden Vacation in London.
We booked an 8 night stay in London. When we arrived we were early and the room was not ready but the staff allowed us to shower and change in the spa facilities. We had scheduled a massage that day which was amazing and the staff was excellent. The room was great and any concerns we had were quickly addressed. Throughout the stay the concierge and door staff were very helpful in guidance and suggestions. Directions were always provided. We planned a day trip to Paris and staff helped in planning. As well the W Paris advised us on a reservation for dinner in Paris. The location was ideal and central to most locations we had planned to visit. We will definitely be staying at this location again. Strongly recommend this location.
September 23, 2014
Rated 3 out of 5 by Karteer Not like other W Hotels
The reason I like staying at the W hotels, is you expect the same where ever you go, but not Leicester SQ. The rooms are very small and the particular room that we were in was not very well planned out. Though I enjoy the open plan room, to have the wash basin in the middle of the room which was connected to the desk which was just too much. The toilet and shower were separate, though every time we had a shower, water and steam flowed in to the main room as the door did not shut properly additionally the toilet door too. The staff were great and were at hand when needed.
January 7, 2012
Rated 5 out of 5 by DimiGau A destination in its own right
I stayed with my girlfriend on the eve of Chinese New Year so the suroundings of the hotel were very vibrant. The hotel was just as lively with a busy lounge bar and lobby. We liked eveything about our stay, from the room which was very comfortable and had a cool design/decor, to the atmosphere in the public areas and the lounge. Service at breakfast in Spice Market was particularly good, all staff in the restaurant very welcoming and helpful. The design, atmosphere and attitude of the staff in the hotel make it a unique experience. I would definitely stay here again.
February 13, 2013
Rated 5 out of 5 by ColonelKurtz This Hotel has Exceptional Service
Great property, great location. Quick bullets:
- Exceptional service. Everyone is professional. W Outreach was very helpful.
- Great hotel bar + restaurant just add to the convenience.
- Expensive. Just like everything in London.
- Some noise from the street at night can be distracting if you don't get to sleep easily. There are bars outside and people will randomly celebrate very boisterously. The hotel has done a pretty good job with noise reduction as far as double-siding windows, etc, but there's only so much you can do.
- Solid gym for a European hotel.
March 16, 2013
Rated 3 out of 5 by LikeQuietLA I suggest you Stay somewhere else
On the positive side the W in London is in a convenient location, is brand new, has excellent beds and due to extensive sound proofing, is quiet. The people I met who work there were all very nice nice and helpful.
On the negative side, for my tastes, the studio suite I stayed in had the most idiotic design of any hotel room I have ever stayed in. A hotel room should make you feel comfortable and be easy to live in. This room made me want to run away. Here we go:
1. the entry to the suite is through the bathroom. So when room service came to deliver breakfast they ran into my wife who was coming out of the shower. How stupid is that?
2. I could not figure out how to get the lights to work. Despite spending about 15 minutes trying.
3. The room was supposed to be a suite, but it was really a strange shaped room with a sitting area. The couch in the sitting area was horribly uncomfortable and pretty much useless. Anyway, who would want to bring someone into a suite for a meeting and have them enter and exit from the bathroom.
4. I felt really stressed out staying in this hotel and would not stay there again. When I went to check out, it took three calls and 15 minutes to get a bell person to come and get my luggage.
I think in the long run, W management will realize they need to redesign the rooms. The architect and interior designer who worked on this hotel should be ashamed of themselves.
February 22, 2012
Rated 1 out of 5 by Foodie2012 Was put in "Accessible" room and was asked for a paid upgrade for a normal room
As of writing the review I am still in the Hotel, just checked in actually. I stayed here 6 months ago and was very disappointed but read that the hotel had improved since. I was wrong. I was put in a room with handicapped facilities and while I think it is great that the hotel has accessible rooms, they are terrible for normal occupants, especially the bathroom. I told the reception but they said they only had normal rooms in a higher category and they would cost extra per night. While this might be true and perfectly reasonable for one night, I consider this service appaling for someone who booked a room for 3 weeks. Due to my job I am an extremely frequent traveller and have to move my business elsewhere. Let down again :-(
June 5, 2012
Rated 4 out of 5 by Solo1 Good location but room needs improvement.
The hotel location is perfect for enjoying all the great broadway shows with numerous restaurants nearby. The room was modern with comfortable bed and great shower. My main concern was the ambience noise which I was not sure whether it coming from the hotel club or the street. But it was impossible to sleep with the loud music that playing well after midnight. Also there was absolutely no recognition for SPG gold at all. No recognition for being a gold member no free wi-fi or room upgrade. Otherwise , the hotel has good business center with free computer and Internet. The staffs at Spice Market were more than helpful and the breakfast was very good with a reasonable price. The room service was quick with a fairly delicious ribeye steak.
August 12, 2012
Rated 3 out of 5 by BettTraveler Pretty, but not very functional
Attractive, "glitzy" rooms, but not at all functional. Tiny closet; there was no space for us to unpack. Doors to the shower and toilet open directly into the room itself - fine only if one is traveling alone.
Probably s good a location as one can obtain in London, between Picadilly Circus and Leicester Square. Probably the most friendly, anxious-to-please hotel staff I have encountered in years - everyone from the checkin desk to the waiter at breakfast to the doorman. This would easily be a five-star property if the rooms had more usable space.
January 17, 2014
Rated 5 out of 5 by SGHansen Unbeatable Location, Cool Design, Weird Bathrooms
The location of this hotel cannot be beaten. I emailed the hotel in advance to let them know that this was a special occasion, as I was visiting with my son to celebrate his high school graduation. On arrival we received a nice upgrade to a top floor room and the hotel added the nice touch of having a split of champagne and chocolates waiting in the room for us. Steps away are Leicester Square, Chinatown, Theaterland, and Picadilly Circus. The uber modern design is cool and the rooms are comfortable and quiet despite the loud, brash city immediately outside. My only quibble is that the bathroom facilities are too hip by half. The shower and toilet are in closets, while the sink is out in the middle of the room. This would be fine for a romantic couple but was awkward for my son and me.
June 22, 2014