Rated 5 out of 5 by smackjo Awesome !!!!
The Check-in was fast.. and you find more staff in reception. so no problem for anything. i like the WHATEVER /WHENEVER. counter and from your room telephone as well. English speaking staff so no problem. and its close to so many Malls ,Its a New hotel with lovely pool and coffee shop in lobby. The Bed and pillows were super. and off course the amenities in room lovely. now i wont stay any other place.. W is the best
October 18, 2014
Rated 4 out of 5 by Scott918 This hotel has a good experience
This hotel has a good experience
October 15, 2014
Rated 5 out of 5 by Bkwng18 Fantastic!
Trendy and beautiful hotel. Very conveneience to move around! Great bars and restaurant even if you stay in the hotel. Dont forget there is a beautiful outdoor pool near the bars!
October 10, 2014
Rated 4 out of 5 by MartinY Great hotel, mediocre restaurant
for three consecutive morning, the so called fresh juice only came 20 mins after I placed the order, which my breakfast were long finished already. I ended up taking the juice in the fridge rather than waiting for the fresh juice.
other than that, room was excellent
October 9, 2014
Rated 2 out of 5 by mfmw Underwhelming Experience
Stayed here for 3 nights.
Pluses: (1) Beautiful and well appointed hotel. (2) Staff are eager to serve and please.
Minuses: (1) Breakfast staff and chef cannot cope with a full house and they run out of food well before the kitchen is closed. Not a great variety either for paying such a premium. (2) No turn down service for all 3 nights (3) Check-in staff was not very efficient at all (4) Promised surprise did not happen.
A decent stay but totally underwhelming. I probably wouldn't come back as I'm pretty sure I'd at least get a similar level if not better service for a similar price.
Feedback given directly to the GM.
October 7, 2014
Rated 5 out of 5 by Alvin1010 something could be better
everything in the room is good, but your Ipone dock and JBL music station are all old docking, my Iphone 5s could not use them, what a pity!!
October 5, 2014
Rated 5 out of 5 by KIM1984 'wow' services by Whatever/Whenever Team
I would like to extend my kind appreciation to whatever/whenever team -Ms. Bena(hope I spelled her name correctly) who worked midnight shift on 01/Oct/14. She is extremely professional and absolutely fulfilled 'WOW' factors as part of W team. She deserved my high compliments!
She had helped me solved my problems promptly and efficiency during midnight time even though SPG helpline mentioned that duplicate bookings or cancellation related matters all must speak directly to in house reservation team for assistance during office hours but she just took less than 5minutes get back to me by return call instead on putting me on hold with satisfied solution.
Frankly speaking, W TAIPEI always blow me away with their 'Wow' services and professionalism, been staying 3 times with you. And I will continue to stay with you regardless whatever happen and whenever I travel to TAIPEI just like your slogan!
Thanks once again for your perfect and excellent Team, you made 'W, shine genuinely and brightly!
September 30, 2014
Rated 5 out of 5 by SINK Fabulous Stay - World Class Service
Can't say enough good things about the staff at W Hotel Taipei. Simply excellent. We felt very welcomed from the moment we arrive at the driveway. Most everyone addressed us by name. We did experience minor issues with the evening turndown service, but it did not deter our love for the W Hotel Taipei team. The front desk talents including management are very hospitable. We were treated like royalty at the Kitchen Table during breakfast everyday of our stay. Thanks Theresa, Vita, and Edmund. Cary, you have done a superb job with your management team. I want to thank the W Insiders (Joyce and Vivian) who took care of hard to get dinning reservation for us.
September 9, 2014
Rated 2 out of 5 by Traveller77 Disappointing
My stay was not even close to my expectations as i mentioned in other reviews im not longer going to stay in any W hotel any more
September 4, 2014
Rated 4 out of 5 by Shiu Hotel Swimming Pool
The swimming pool is surrounded by hotel's restaurant and bar. One doesn't feel comfortable to swim in such a surrounding environment with so many peoples watching over the bars and restuarnat.
September 1, 2014
Rated 5 out of 5 by WGuest89 Great Friendly Staff!
The hotel was fantastic, especially the staff who were very polite, kind, attentive and always willing to help! I can't wait to come back!
August 30, 2014
Rated 5 out of 5 by Vince3338 A comfortable hotel
Everything is nice. Staffs are energetic with confidence. Room is comfortable. Breakfast is great.
August 29, 2014
Rated 5 out of 5 by gapman Great location
Very comfortable bed, great location and friendly staff. Music on the loud side upon entering the lobby if you're not into it. Would not go swimming if you don't have a swimmer's body, all eyes on you.
August 27, 2014
Rated 5 out of 5 by Yogibear66 My first stay at the W Taipei
I am not new to the "W" experience as I have stayed in many W hotels but this was my first visit to the W Taipei. The hotel is relatively new and shines with many of the W themes. WIth wide hallways and spacious rooms, I was taken back by the breathtaking views. As a Platinum member I was personally greeted by one of the Hotel Senior Staff and made to feel very welcome. The gym facilities are also very spacious and filled with excellent equipment. The pool is also very nice and well maintained. The food at the Kitchen for breakfast was however disappointing. While the food selection was bountiful it either stayed out too long or was overcooked. Not happy about that. The location for the W is great and was easy to get around. Overall a wonderful experience and will return there again very soon.
August 25, 2014
Rated 5 out of 5 by lanford interesting experience
interesting decorations and wonderful room.
August 24, 2014
Rated 5 out of 5 by lh08 Staffs are very nice & friendly
Hotel staffs are very nice & freindly and they know the places very well.
August 18, 2014
Rated 5 out of 5 by ELau Great hotel
I love the bars and room. Excellent service staff and great room design.
August 17, 2014
Rated 5 out of 5 by Headlakeman First all 5* review I have ever given.
Every aspect of this trip was perfect. Great hotel and employees are some of the most helpful and seem to really enjoy their job. Great location by the subway and a beautiful pool to lay out at during the summer heat. Can't wait to go back.
August 12, 2014
Rated 3 out of 5 by Phish Most are good but it is too noisy at night. Cannot sleep
I like this hotel as it is new, closed to office , and next to eslite food court. However, at night, the volume of music from bar is too noisy.. The noise make me awake. I cannot fall asleep.... Actually I am in delimma whether I should try again... Except this, so far, others is fine
August 11, 2014
Rated 4 out of 5 by FallwinD Good location, comfortable room
The room is large enough for more than 2 persons. The bed is comfortable and the pillows are very very soft. My girl friend loves the pillows. The hotel is next to the MRT station. It is easy to go anywhere in Taipei.
August 8, 2014
Rated 5 out of 5 by Candywang0204 Excellent experience
The room, facilities, staff, etc. was wonderful. Completely lived up to my expectation of W brand name. Will come back and recommend to all friends visiting Taipei. Excellent experience.
August 5, 2014
Rated 3 out of 5 by Tapsa Expensive but not worth of it
I feel stupis to say Good Morning seven or eight times while walking through lobby.
I my mind it is also pretty poor that lounge bar is a disco - not a lounge for hotel visitors. Not even table available for drink while tables are reserved for no show visitors. almost empty bar and no table for me and customers - and smae status after 2 hours?
August 4, 2014
Rated 5 out of 5 by Laurence319 Best Hotel in Taipei
6 friends, 1 birthday weekend, 2 nights of clubbing hard, and only 1 way to wrap up the weekend... the W hotel pool party.
Staff were friendly and attentive and always greeted you with a smile even if you were just walking past them.
Food at the pool party was quite good, although they took the taiwanese beef noodles off the menu which was sad (not on the room service menu either).
Overall, it was a great stay, W Taipei one of the better W properties around the world (at least the ones I've been to)
July 29, 2014
Rated 4 out of 5 by hkjohnchen Greate hotel!
Stylish, professional, great view and good location.
July 28, 2014
Rated 5 out of 5 by PSLim One of best Starwood properties I've stayed
All great memories about our short stay in Taipei. W staffs kept their superb hospitality. Room was great. Breakfast was fantastic. Everything was in order, way beyond expectation.
July 24, 2014
Rated 5 out of 5 by MrBright New management improved things greatly, but still...
The W Taipei was a mixed bag, sometimes exceeding expectations, and sometimes seriously providing underwhelming experience. New management really brought things in order - as SPG Platinum I finally get some recognition, rooms are as wonderful as always, in-room food is great. Pool parties are awesome.
Having said that, there The Woobar is one of slowest in terms of service, and the limitations on alcohol are ridiculous (the cocktails are seriously diluted when compared to the Woobar Singapore or San Francisco, or New York for that matter). However, changes under Gary are duly noted, and looking forward to recheck the service again in roughly two weeks time.
P.S. Eat at YEN bar on the 31st floor. It's amazing combo between French and Taiwanese cuisine (and it's Taiwanese, not Chinese cuisine - do not mix the two :) ).
July 23, 2014
Rated 4 out of 5 by LeonaC family stay
a pleasant surprise during our recent stay at W Taipei. although the hippy branding, W taipei is in fact quite family-friendly. Staff at the swimming pool is paying particular attention to kids with some funny floating equippments, making the stay here relaxing and fun.
location of W is convenient and it takes 15-20min cab ride to various places for eating and playing.
July 22, 2014
Rated 5 out of 5 by eho429 Great service
We stayed at the W Taipei for three nights. Great services, very helpful and responsive staff. Appreciate the complementary birthday cake and free admission to the pool-side party, very thoughtful and made for an enjoyable stay.
July 21, 2014
Rated 3 out of 5 by Traveller77 Just an average hotel
my stay was normal...its not like WOW so not bad and not surprisingly extra good just average
July 19, 2014
Rated 4 out of 5 by One123 Good environment, staff services can be improved
We went out at 9am in the morning and came back to the hotel room at 3pm. The room was not yet cleaned up. It was the first time i had this experience. I called the services for the arrangement of the room immediately and then we went to the pool for the pool party. Soon after about 1.5 hours we went back to our room. the room already tidied up, however, the coffee i drunk during the morning was still there and the mug was not cleaned. what a surprise to me that i need to clean the mug myself in order to have a drink again.
Generally speaking the hardware is fine. Just some minor comments on the household services.
July 18, 2014