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Rated 4.5 out of 5 by 387 reviewers.
Rated 5 out of 5 by Fantastic! Trendy and beautiful hotel. Very conveneience to move around! Great bars and restaurant even if you stay in the hotel. Dont forget there is a beautiful outdoor pool near the bars! October 10, 2014
Rated 4 out of 5 by Lack of Attention to Finer Details Which Can Hurt or Kill You Taipei W is a great hotel but it is screaming for management's attention to the details. Two examples: the outdoor swimming pool is a a safety hazhard waiting for a kill in two ways: one end of the pool has the concrete edge extending 10 inches into the pool above water so when I swam in it and reached the end with my hands touching the wall and raised my head above water, my head hit the protruding concrete edge so hard that I almost suffered a concussion. Letting the hotel know this inclident when it first opened did nothing to the problem. Secondly, all smokers sit around the pool to smoke so the more one exercises in that pool the more one inhales toxic fumes. Only W does something like this. January 29, 2012
Rated 5 out of 5 by Great hotel, is this the best W there is? Thanks to all the staff at the W Taipei! Pretty much everything about this hotel is above and beyond expectations. The rooms are a feast for the eyes but beyond that are very comfortable and the service is as good as it gets. Beautiful gym and pool facilities, which are necessary with the huge buffets they put on at the Kitchen Table complete with petite fours and home made ice cream. Can't wait for our next trip to Taiwan. A small side note is that we found Yen to be very average and would recommend maybe looking elsewhere for Chinese food. Of course there is Din Tai Fung at Taipei 101! May 7, 2012
Rated 5 out of 5 by Modern Hotel The W Hotel offers a wide array of facilities and activities for visitors. The quality of the rooms are excellent, with sheek and modern decor and with the wide area further providing a great opportunity for family travel. They also offer a picturesque view of Taipei city. The staff are friendly, willing to help, and are informative. The location of the location is also prime, with its proximity to the nearby shopping malls and the train rendering it to be extremely convenient. The food is also very good, and the breakfast includes different cuisines to suit the taste of people from various countries. Overall, our experience was a great a one and we would have no hestitation recommending the hotel to anyone wishing to visit Taipei. June 29, 2014
Rated 5 out of 5 by Excellent W hotel I had to the pleasure to stay at this property for 3 nights on Cash & Points in July. Arrival The check-in is on the 10th floor. As a gold member I could choose between a Wonderful Room, Fabulous Room or Spectacular Room. I took the Spectacular Room that provided me with a view on Taipei 101. The Fabulous room is bigger, but I travelled alone anyway. Furthermore I could choose between a free drink or 500 points. I took the points. It is worth to mention that all SPG members are provided with free internet at this property. I don't know if it is temporary or always the case. The room I loved the room. The room was in a very good state. The rain shower is huge. Kitchen I enjoyed the breakfast at the Kitchen once. The restaurant has definitely a nice breakfast selection in the morning. However, I am usually happy with a croissant and espresso, so I haven't tasted that much of food at the Kitchen, although I liked the salmon and parma ham. The price was 968 TWD. The staff was friendly, but that's what I expect. WooBar The WooBar is nice, although it feels a little bit small. I enjoyed a local beer and (209 TWD) a Canadian Club (418 TWD). I preferred the bar outside. There is a nice lounge area next the pool and it is relaxing to get a drink outside when the temperature went down a little, a mojito sets you back 429 TWD. Overall I think the prices are reasonable for a W hotel in Asia. I liked the fact that the bartender still knew my drink selection at the second evening. Pool It is an outside pool on the 10th floor. The pool was bigger than I expected and sufficient for a short swam after a long day. I really liked the fact that the pool is accessible 24 hours. However, there are also a lot of children in it .... Check-out I have one minor complaint about the check-out. I paid the room rate with my credit card. Unfortunately , the hotel used an automatic currency conversion. I was not asked if I want to pay in TWD or CHFr. Of course, I should have checked the credit card receipt better before signing it. At the other hand, I expect to be asked if I want to pay in my local currency or not. I don't assume that the standard is to pay in my local currency and not in TWD. However, I really enjoyed my time at this property and I will definitely come back when I stay in Taipei again. July 5, 2012
Rated 5 out of 5 by WOW! Amazing Service and Great Hotel I stay more than 100 nights each year in Starwood hotels across all of the brands. This W is the best overall service level I have experienced. It started with the pickup service at the airport and upon my arrival to the hotel Ms. Hsu (W Insider) greeted me at the car and arranged check-in in my room to avoid a wait. I was given a beautiful upgrade and made to feel like a VIP. Every detail of service across the entire staff was first class! Whoever is managing this hotel should be proud of this staff! Oh, did I mention the facilities are great, the location is great. 10/10!! June 1, 2013
Rated 2 out of 5 by Service is atrocious Don't stay here. While the facility is really beautiful, the service is one of the worst in all of Starwood's Asia properties. The management really don't care about their customers at all and they lie to your face on a consistent basis. Starwood needs to step up their efforts here. April 2, 2012
Rated 5 out of 5 by Another Fantastic Stay Spent another 5 nights here, bringing the total to over 70 nights since opening. Got upgraded to Marvelous suite from the second night on. Had some minor service issues with the front desk manager, but we still feel like part of the W Hotel Taipei family. Upon check in, I was given a very nice luggage tag for my 20th stay (already? I replied). The front desk "talents" replied; if not 20th stay, it is close. Anyhow, the service at Kitchen table is superb. They have come a long way since opening. I have enjoyed talking to all the personnel (except the front desk manager) at this fabulous hotel. Even though we were too busy to partake in the platinum/gold SPG happy hour, I did confirm that the happy hour is still happening between 5 to 7 pm nightly. May 29, 2014
Rated 5 out of 5 by something could be better everything in the room is good, but your Ipone dock and JBL music station are all old docking, my Iphone 5s could not use them, what a pity!! October 5, 2014
Rated 5 out of 5 by The Gold Standard for Luxury Hotels This was the second time I've stayed at the W Taipei - and it was absolutely amazing. I've stayed at high-end hotels around the world, and I hold the W Taipei up as the absolute gold standard for what top-notch customer service is to be. Everyone we encountered at the W Taipei was friendly, knowledgable, happy to assist, and professional. Of course, the hotel itself is immaculate and well decorated. The views are fantastic and the location couldn't be better. But come here to experience what (I think) a true five-star hotel should be like. March 21, 2013
Rated 5 out of 5 by 'wow' services by Whatever/Whenever Team I would like to extend my kind appreciation to whatever/whenever team -Ms. Bena(hope I spelled her name correctly) who worked midnight shift on 01/Oct/14. She is extremely professional and absolutely fulfilled 'WOW' factors as part of W team. She deserved my high compliments! She had helped me solved my problems promptly and efficiency during midnight time even though SPG helpline mentioned that duplicate bookings or cancellation related matters all must speak directly to in house reservation team for assistance during office hours but she just took less than 5minutes get back to me by return call instead on putting me on hold with satisfied solution. Frankly speaking, W TAIPEI always blow me away with their 'Wow' services and professionalism, been staying 3 times with you. And I will continue to stay with you regardless whatever happen and whenever I travel to TAIPEI just like your slogan! Thanks once again for your perfect and excellent Team, you made 'W, shine genuinely and brightly! September 30, 2014
Rated 5 out of 5 by Unlike other W Hotels The W property in Taipei is definitely one of the nicer W hotels in the world. Compared to their HK counter part, W Taipei is above and beyond in amenities and overall hotel interior decoration. I loved their WET facilities. Their concierge service was very proactive and helpful. Would definitely come back. July 7, 2014
Rated 5 out of 5 by Excellent Service W hotel has impressed me as one of the best hotels I have ever stayed in. The staff are friendly and their service is personal and thoughtful. The staff at the concierge and cafe have all walked an extra mile to serve their customers!! They are not just doing their jobs!! They show respect at what they are doing! I will surely stay at W each time when I go to Taipei!! I have stayed at W Taipei for more than three times and their service has been consistently high!! Well done! December 31, 2012
Rated 3 out of 5 by Just an average hotel my stay was normal...its not like WOW so not bad and not surprisingly extra good just average July 19, 2014
Rated 5 out of 5 by Love the 'Cary' Service By far one of the best Ws I've ever stayed at. Room upgrade was swiftly acted upon. Can't thank hotel manager Cary more for the little welcome goodies as well. I must say that the staff, housekeepers down to the concierge, are top notch. Their earnesty and apt knowledge of the Xinyi/Taipei vicinity were very evident throughout my stay. If you're into the chic side of Taipei and close access to nightlife, shopping et al, this is the place to stay at. May 11, 2012
Rated 5 out of 5 by Great experience I love this hotel. The staff is super kind and you never get tired of the ways the surprise you with every detail. The hotel itself is really nice and welcoming. The atmosphere is unique... Love it! July 7, 2014
Rated 5 out of 5 by Best service for SPG members Good services for everything from booking online, chatting online, to checkin, checkout. The facility and atmosphere built a wonderful and special place to stay. July 8, 2014
Rated 5 out of 5 by Helpful and knowlegeble staff William from the conceige was not only helpful but knowlegeble. I had a book a car for a day and needed guidance for a city tour. He help planned the day and did a fantastic job. June 29, 2014
Rated 5 out of 5 by Great hotel, small room Great hotel, wonderful location. I've always had great stays at W hotels. Taipei was a little disappointing as my room seemed much smaller than normal. June 30, 2014
Rated 5 out of 5 by My favorite hotel! Great service, great food, great quality of everything. This is my favorite hotel in Taipei! But in general W is my favorite hotel chain, always meeting my expectations! June 26, 2014
Rated 5 out of 5 by Outstanding hotel Always the best hotel in Taipei for location, service, amenities and real customer care. Best W hotel location World wide. June 30, 2014
Rated 5 out of 5 by Favourite Hotel in Taipei Friendly and attentive staff, great food and hip bar. Woobar is one of the best pre-party drinks venues you can find in Taipei. Rooms were very comfortable and no shortage of things to spoil you in the rooms. Centrally located, near Taipei 101 and the Mitsukoshi Department store, stones throw from the shopping at Zhongxiao East Road. April 28, 2014
Rated 5 out of 5 by best SPG hotel I have everstay definately a perfact stay. Not only the decoration, the room, I think the most impressive is the attitude of willing to help. I got two room for my friend`s wedding, It`s a perfact ending of this wedding.The only single word of every guest is just "WOW". Thank you very much for every staff who try best to help us. It`s the most wonderful stay in my life. April 4, 2012
Rated 5 out of 5 by Simply the best hotel in Taipei W Taipei is the best hotel I have tried in Taipei. I honestly cannot find any faults with the hotel. The location is great and the staff members are friendly & helpful. The room and the facilities are both beyond my expectation. It's not just a hip hotel, everything is also functional and well thought out. November 29, 2012
Rated 5 out of 5 Great Location and Service The hotel is right next to the MRT station, has lots of big shopping centres surrounding it, and lots of eateries surrounding the building. The food in the hotel was very good too. The comfort level in the room was fantastic, and the rain shower was nice. Where possible, everyone should try out this hotel. December 24, 2011
Rated 5 out of 5 by Best hotel in Taipei Best hotel in Taipei. Excellent breakfast at the Kitchen Table. Wonderful view of Taipei 101 from our Spectacular room on the 30th floor. And, of course, great service from everyone. Special thanks to James (Welcome team on the 1st floor) who helped with all our questions and local food places. December 30, 2013
Rated 5 out of 5 by WOW I have stayed in Starwood hotels from Westin, St. Regis, Le Meridien to luxury collection, and W is WOW. This hotel is new, in a very expensive location of Taipeh. The food and service are fantastic. The staff are very conscious in meeting the needs of its guests. I will surely return. November 25, 2011
Rated 4 out of 5 by Nice property Proximity to Hankyu and Shinkong department stores is very convenient. Hotel lighting is somewhat too dark, but I suspect this is part of the overall hotel theme. The hotel staff are friendly and helpful, but the luggage service can be a little slow at times. January 20, 2014
Rated 5 out of 5 by Possibly my favorite Starwood hotel I love the W Taipei. From excellent accommodations, to terrific dining options (especially Yen), and the best staff service outside of Tokyo, this is a world-class hotel. Centrally located, and totally living up to the W brand (but without overdoing it). January 14, 2012
Rated 5 out of 5 by Best W and Staff by far I've stayed at 20+ W hotels and this one ranks among the best. Rooms are beautiful, clean and updated, as are the rest of the facilities. The staff and service are out of this world. Be prepared for good service, and a perfect place to stay... February 1, 2013
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