Rated 5 out of 5 by Love2travelalot W Southbeach "Best Pick in SOBE"
Once again an outstanding stay at the W Southbeach. From the moment you pull up to the hotel thru your entire stay, everything was perfect & will exceed your expectations! The staff go out of their way to please you in every way & it is sooo comfortable. A home away from home! ;-)
Rated 5 out of 5 by Shelly40 Best in South Beach
My wife and I have stayed at all of the premier SB hotels, including Setai, Ritz, Delano, etc. The W is by far our favorite and we've decided it is the only place we will stay going forward. The rooms are spacious and cooly decorated. The staff has always been wonderful to us. On both of our last two stays, extra things were done to make our visit more memorable and we have truly appreciated the effort by the staff. Tip: treat the staff kindly and with respect and you will get the same in return. I have read things by some people complaining about bad service, but I wonder if these are the same people that treat the staff rudely an impatiently. Anyway, our stays have been perfect from beginning to end and we look forward to our next stay.
Rated 5 out of 5 by Robert18 Employees
This hotel has Amazing employees. The Service was Super. Every request was taken care of timely. Employees remembered our name and were great at customer service.
Rated 5 out of 5 by henrymartin Beautiful hotel in a great lolcation
Our room was one of the most attractive we have ever stayed in. As it is also available for sate as a condo, it was amply furnished with lots of storage--far more than most hotels.
Just two criticisms. First, as it had cooking facilities, it would have been nice if there was some place to purchase food in the immediate neighborhood.
Also, the concierge was not too knowledgeable. He was not familiar with the Miami City Ballet, one of the most famous ballet companies in the world. Thus, he was unhelpful in securing us tickets. Fortunately, we were able to buy tickets on line with our iPad.
Rated 5 out of 5 by Jones21 great staff
few kinks and north facing room lots noise from building across the way in construction
Rated 5 out of 5 by Workhardplayhardx5 Wonderful W Experience
Beautiful property with excellent staff. Our Oasis suite was spacious, comfortable and exceeded expectations. Claudia reached out prior to our arrival and ensured our room was prepared to our needs. We felt secure with the security and front door staff. The WWet pool experience was exceptional. It was quiet and relaxing, in a beautiful setting of palm trees. Pool staff was exceptionally attentive yet unobtrusive. The pool was beautiful, the furniture was so comfortable. The W made our long weekend perfect! We were reluctant to leave and I look forward to returning soon!
Rated 5 out of 5 by Shelly78 Great place to stay
W hotel So Beach has great location. We walked to Lincoln Rd. Art Deco buildings and boardwalk. Also near Holocaust Memorial and Botanical Gardens. Plenty of beach chairs and easy access. Room very comfortable. Concierge very helpful with suggestions and maps.
Rated 5 out of 5 by ConnecticutConnecticut Exceptional with Exceptions
This was our 4th or 5th time at the W South Beach in 4 years.
Logan, at the front desk, was exceptional, professional, and exceedingly attentive at making sure that we had exactly the room (view, floor, north or south facing). When I was later at the front desk, sweaty after a run on the beach and missing a room key, he made sure that I got a replacement room key without the standard security escort.
My husband and I are SPG Gold members, and we were hoping we could get the 4pm check out. Unfortunately, we were told that we couldn't have that accommodation met, and we could get a 2pm check out. When checking out with Logan, he said he could have made that happen and explained.. wish we had talked to him!
In fact, wish everyone that worked at the W was as detail and service oriented as Logan!
We love riding the deco bikes in Miami, especially out to lunch and dinner. Too bad the W has a handy fleet of "non-functioning" white Martone bikes parked out front on their bike rack.
With flat tires, we weren't given any explanation nor any "they will be fixed by XYZ time". We spent $120 on Deco Bikes when we were there, and we would have liked to make use of the hotel bikes. Other hotels had guests racing around on bikes, but ours sat sadly, and flatly, out from the W South Beach.
Lastly, Stacey at the W Hotel Shop provides exceptional service -- I made 2 purchases, a new pair of metallic sandals and a black leather and gold clutch. She was phenomenal, and I hope she's there when I come back next year.
The pool waitstaff are extremely attentive, excellent all around.
The drains in our bathroom sinks were clogged (both sinks), the water pressure is exceptional, the rooms are huge and most details are well executed.
Don't forget to pick up the W Hotel Room Spray in the hotel shop.. makes home smell just as good as the resort.