Rated 5 out of 5 by Megan1 Just Amazing
Please stay here for an exceptional experience!!! Everything from location, food, service exceeded expectations. Staff was wonderful and grounds were beautiful
July 27, 2014
Rated 4 out of 5 by happycamper001 Nice time in Austin
I stayed at the W as part of the Lance Armstrong event @ the convention center. The location was good and your staff extremely helpful. I had requested a King Size bed and much to my chagrine, when I checked into my room I had two full size beds. Being 6'3" makes for a uncomfortable nights sleep; heavenly bed or not. When asked about my stay by your inder, Caleb, he took it upon himself to send me a hospitality gift which was appreciated. He also got me a ride back to the airport upon my departure which was extremely helpful. All in all, the stay was good and like the location. Not crazy about the uber modern motif you've got going on but oh well.
Caleb made up for it and I'm grateful.
October 22, 2012
Rated 5 out of 5 by nigt78 Wonderful Stay
It's rare that you go to a hotel that you don't want to leave, but that's the W Austin. The room was large and inviting. The living room and bar is a great place to hang out in the afternoon before going out and to make a stop on the way back in. The W's central location is also key. Finally, the pool is a great place to spend the day. All-in-all, it was a wonderful vacation.
July 18, 2014
Rated 5 out of 5 by Andrew333 Great downtown Austin hotel
Forced to stay here because of a cancelled flight, we were very pleased with our choice to always give Starwood hotels our business and this hotel certainly did not disappoint.
We first shared our experience about our delays and canceled flight and the front desk manager was very accommodating and offered all he could to help us.
The staff gave us a good idea of restaurants and shops in the area so we could have a good meal and purchase some clothes since our luggage was also lost.
We were placed in a room on a high floor and it was a great way to see the downtown area of Austin. Room was comfortable and the hotel lobby areas were spacious and very hip/cool.
Overall the experience was exceptional and if ever in Austin, definitely give this hotel your business!
June 22, 2014
Rated 4 out of 5 by cparadise Summer Stay at WHotel ATX
Enjoyed my stay very much - the pool deck, dining, spa, and room all exceeded expectations. I was upset that as a SPG, a late check out request was not granted and a random charge was added to my bill. Although it was resolved, it was an inconvenience I wouldn't have expected from a W hotel.
July 21, 2014
Rated 5 out of 5 by Tallberto One night in Austin
Picked this hotel, since it was located near the Austin Music Hall, where I was attending a concert. Staff at Valet was very helpful with directions, and staff inside hotel were very nice. I had forgotten to bring my phone charger and was surprised to find that they provide chargers bedside for any phone (from Micro USB to iPhone.) Ordered some great room service. Sadly, I only stayed one night and didn't have enough time to completely enjoy the hotel since the extremely comfortable bed held me hostage for what was supposed to be a small nap. I will definitely be staying here again, and again.
November 3, 2012
Rated 5 out of 5 by JGiraffe Best Austin Hotel
Location is great, you have either an amazing view of Lady Bird Lake or a view of downtown. You're walking distance from a lot of the great food area, and a quick cab ride to the good bars in Austin. I highly recommend this hotel.
July 21, 2014
Rated 5 out of 5 by Eric900 Always an Excellent Stay
My wife and I have lodged at several W hotels throughout North America and this is our favorite W by far. The service is consistently exemplary and the rooms are awesome! During our last stay, we had the pleasure of meeting Andrea (bar staff) and Louie (bar manager) who helped make our recent stay another great one.
July 15, 2014
Rated 4 out of 5 by alysonbumartin Wowed my expectations!
SUch a great experience for my boyfriends birthday! i cannot wait to go back! We are looking at staying at the W now for sure for a trip in NYC!
July 21, 2014
Rated 5 out of 5 by Gary53 Almost Perfect
The staff was exceptional, with the assistance provided by the concierge extremely helpful. The location was very good and the general vibe of the hotel was electric. The room was adequate, but that is where there is room for improvement. The most glaring deficiency was the lack of storage. In lieu of dresser drawers, we had three small bins and one area under the safe to put our clothes. Looking at the room configuration map, it appears that our room (720), was smaller than average, and maybe the larger rooms had more storage. The bed was great and the bathroom was very good, with the exception of a lack of adequate counter space. The soundproofing between rooms was very good. All in all, a great experience.
April 1, 2013
Rated 5 out of 5 by Harry8156 Great Stay
Everything was excellent, EXCEPT the spa. I started with receiving my slippers and robe. I received, what looked like a size 10 slipper for my left foot but the problem was I received a size 6 for the right. I just couldn't see why it wasn't obvious to someone before I received them that they were clearly different sizes. The therapist had to have been new. Very inconsistent pressure and movements. I get massages regularly and this was up there on my worst list. Upon paying I was asked if I wanted to give gratuity.... I told them 20.00 and after reviewing my bill I noticed she added 32.00. I love everything about this hotel and it is my favorite place to stay in Austin. I just won't be visiting the spa next time.
February 10, 2014
Rated 5 out of 5 by Judy3305 My Best Experience
We arrived and was greeted by the Welcoming staff. The hotel is very modern,sheik, and upscale.I loved that you had to have the card to get onto the elevators for better security and that you just touched it to the room door as well. With in a few minutes the Amenities that we ordered were delivered. The room was nicely decorated and very clean upon our arrival. The shower was fabulous and very spacious. The amenities that were supplied were a great surprise. I would recommend this hotel to all future visitors to Austin Area and would recommend the Star wood chain in general. Your Talent are topnotch. The trace restaurant was a great experience and wonderful tasting food. The staff was very warm, friendly and attentive.
March 25, 2014
Rated 3 out of 5 by zabcal Old W Austin
I thought the hotel felt old and the rooms needed an upgrade.
July 20, 2014
Rated 5 out of 5 by Rosiedavis What a great location
My daughter and I stayed at this property in May.
The hotel was one of my favorites ever.
I travel a lot and can't say enough!!
Comfort and exceeded my expectations.
July 17, 2014
Rated 2 out of 5 by Rob8713 Service Level is beyond poor
We checking on a Saturday afternoon and there was a line to get our car valet parked. Once we were finally greeted we were advised of the $31.00 a day charnge, given a claim ticket to fend for ourselves with luggage, etc. One of the staff actually stood outside our vehicle and watched me struggle with the luggage.
On our departure we tried to convert a group of booked rooms for our daughter's upcoming wedding and were told there was no reservation in the system and we would have to call back to speak to the sales staff. The arrogant, unhelpful front desk staff is a joke
October 29, 2013
Rated 5 out of 5 by marianne237 Great, central Austin location
One of the most modern hotels in the Austin downtown area. Close to lots of great restaurants and easy walking distance to the convention center, while remaining just out of the thick of it, making it easier to get a good night's sleep. The king rooms are very spacious and comfortable, only drawback is no door on the bathroom so you need to be very comfortable if you are sharing with a friend. The facilities at the hotel are great too - the record room bar and the outside patio at the restaurant were both good, if a little more expensive than the typical Austin eatery.
March 14, 2013
Rated 5 out of 5 by BigTraveler Perfection
Everything was perfect from the moment I arrived, the valet were very nice and kind, NoE checked me in and was extremely polite and took care of my room arrangements in seconds. The people in the bar and restaurant handled my order quicklie the food was terrific. House keeping kept my room stocked and cleaned 24/7. The spa was amazing- the staff was extremely nice and the pool was great to cool off in, I was able to get a work out in and the gym was suited for every exercises I was doing that day. The location of the hotel was perfect- located. Everything was perfect!
July 2, 2012
Rated 5 out of 5 by RandallB54 Awesome hotel; awesome location; awesome food; awesome people
I stay at the W Austin every chance I can get when I come to Austin. Simply stated, it does everything right. As the title says, "Awesome hotel; awesome location; awesome food; awesome people." There's no better to stay in Austin, and that definitely includes the Four Seasons.
July 10, 2014
Rated 4 out of 5 by Will87 Impressive lounge, spa and pool
The W Hotel in Austin was very stylish and I enjoyed my stay there.
My room had a balcony overlooking the pool and was very well planed out. The walk in shower was a very nice feature and had plenty of room.
The staff was very responsive to my needs. The spa was very relaxing and I would definitely try to find time to go again the next time I stay at the W Austin.
The valet was very convenient and took good care of my car. I would use it again.
The W was centrally located in Austin and walking distance to just about everything.
I would stay here again.
December 1, 2013
Rated 4 out of 5 by kmfoley W Austin - Hmmm
I thought this was going to be a plush luxury hotel. It is luxury, just not so plush. Maybe the design of it? Too artsy. The room was awesome, the bed was awesome, the shower pressure was like a hurricane! The staff very responsive, always greeted, and remembered too!
July 7, 2014
Rated 1 out of 5 by srf555 W Wedding Weekend
I spent the weekend at the W in Austin for my best friend's wedding. The W did not have correct dates for any of the wedding party. They had me checking in on Thursday and my reservation was for Friday. After some argument, I was able to show my confirmation email which clearly stated that I was to check in on Friday rather than Thursday. The situation was rectifyed for the bridal party, however, MANY wedding guests also experienced the same problem. It is such ashame that the bride had to worry about something as trivial as this situation when it should have been handled by the hotel. I was also charged an extra $300 for my room, which is being disputed by my credit card company. I will not be staying at another W hotel again.
May 29, 2013
Rated 5 out of 5 by TexTraveler Exceeds expectations for a very special occasion
I had another outstanding stay at the W Austin, thanks to the over and above efforts of Josh from Whatever/Whenever. After explaining that we were surprising my father with a room at the W for his 75th birthday, Josh went out of his way to make sure that my father’s stay was incredibly special.
I realize that Josh was under no obligation to go the extra miles that he did, as my father is not a Starwood Preferred Guest. However, his efforts have further cemented my high esteem for Starwood, and affinity for this property in particular! As someone who stays in hotels more nights than I stay in my home, it is service like this that make me a loyal customer and advocate.
I look forward to returning to your property in the near future!
August 27, 2012
Rated 5 out of 5 by AES08 Great place to stay
I had a quick business trip and arrangements were made for me. This was a great stay and very convenient for the trip. I was very happy with everything and the hotel and everything around made the trip very pleasant.
July 8, 2014
Rated 4 out of 5 by AC365 Hip, Modern, and a Beautiful View
The W is a modern experience -- stark lighting, beautiful city views, spare room comforts, and yet a luxurious mattress and room top it off. Great place to stay if you're hoping for a real city experience.
July 6, 2014
Rated 2 out of 5 by AUStraveler Great hotel, but staff is disinterested
Great location and facility - the room is very comfortable and spacious. I've stayed at this hotel several times for business and always find the staff to be lacking:
- Not acknowledging my Starwood status
- Not acknowledging that I'm a repeat guest
- Not opening the main front door of the hotel when I'm walking in
- Not saying hello or welcome when I get out of my cab upon arrival at the hotel
- Sounding generally bored and disinterested when I call with requests (in room dining, wake-up calls, etc)
I expect better from W.
April 15, 2014
Rated 4 out of 5 by Allday003 Housekeeping - Optional
I was a little confused during check-in on what I must have agreed upon regarding housekeeping. The front desk clerk explained something about 500 points extra per stay. I apparently agreed to no housekeeping during my 3 day stay. In the end it wasn't a huge hassle but it was alarming to return after day of meetings to see bed and bath untouched.
June 26, 2014
Rated 4 out of 5 by abcdefg12345 june 2014
The hotel was very nice; however, we booked four rooms in january, asked for connecting rooms on the same floor, and when we arrived we were told that none of our rooms could be connecting, and only 2 rooms were on the same floor, the day after we arrived. As a group connecting rooms were important to our trip and this was a detractor from the overall value.
June 23, 2014
Rated 4 out of 5 by dula Excellent service from staff
I was here for a business meeting and the staff was very attentive, providing excellent service (serving meals, filling water glasses, etc.). I'd left an item in my car (valet parked) and the attendant went to my car to retrieve the item and leave it at the front desk for me. No fuss.
June 28, 2014
Rated 4 out of 5 by UT0413 Excellent Hotel in a great location!
I've stayed at this hotel several times and enjoyed my stay. The rooms are beautiful , modern and cozy....
I had a cleanliness issue on this last visit. When I pulled back the comforter the sheets were dirty and there was hair in the bed. The hotel staff sent someone from housekeeping( didnt get her name but she was awesome) and the problem was quickly resolved. ( the manager called to apologize and sent me a free breakfast). I understand that sometimes there way be problems but it's all about how you correct them... great stay ...thanks
August 26, 2012
Rated 5 out of 5 by Manju Great Hotel
Had a wonderful stay at the W on my wedding night. We had a traditional wedding at an old historic building and it was fun to finish the night in a bright and modern room! We had a great view of Austin and the lake, room service was delicious and the bed was SO comfortable! And the toiletries are fabulous so don't worry if you forget your own shampoo and conditioner. It is also a great place to be for Austin's nightlife and the bar in the lobby is a great place to start or end a night out on the town. Thanks W Austin for a great weekend!
March 9, 2012