Rated 2 out of 5 by Glenn No Coffee???
I'm a coffee lover and want my cup of joe in the morning. Well, at the W Hotel Chicago City Center you have to request an in-room coffee maker. But no one told me this at check-in. I assumed any upscale hotel would have a coffee maker in the room. Not here. In the morning I could not find coffee maker in room so I inquired upon check-out and was told I had to request a coffee maker. The desk clerk then referred me to the free coffee available in the lobby. So, I went to grab a cup as I left the hotel only to find 5 or 6 people waiting for coffee...it had been empty for some time. I could not wait and left. For me, this was a big disappointment.
July 29, 2014
Rated 3 out of 5 by BrianB75 Nice Lobby but Very Small Rooms
I always stay at Starwood Hotels and have never had a bad thing to say about any of them but this time I was very disappointed in the room. It was tiny, there were no drawers in the room to put away our clothes, and you could hear everything that was going on in the hallways and in the rooms next door.
October 14, 2014
Rated 5 out of 5 by BMET7979 Great location and cool rooms
I loved the location of this hotel and the room had a style that was incredible. Even the lighting was different than any other hotel i've been in. Loved the underbed accent lighting. Unfortunately the same accent lighting allowed me to see that the floor wasn't vacuumed very well finding two red M&Ms and a few crumbs when i was checking out the under the bed lighting.Would have been a perfect score if not for that.
June 2, 2013
Rated 5 out of 5 by VaGirl Great Hotel with Fantastic Staff
Love the hotel and will definitely stay there again. The staff was very friendly and helpful. Always willing to go out of their way.
My only negative was that the room lacked drawer space. I do not like living out of a suitcase.
July 14, 2014
Rated 4 out of 5 by Chas27 Top dollar, good room, everything extra
although the room was fine, the price was no bargain and everything cost extra.so although the room was very nice at the price it was, things like internet access should have been included. You couldn't even print without pain over 20 cents a page and 30 cents a minute for access and that the price I paid for the room that's ridiculous.
I apologize for poor punctuation as this message was dictated.
March 29, 2013
Rated 5 out of 5 by OttawaEng Great Location, Responsive Staff
Had a wonderful stay here as we visited Chicago from Ottawa, Ontario. The staff is very responsive and does a great job working with unique requests. They also facilitated a room upgrade that made our entire visit just that much better.
John & Mark
October 14, 2014
Rated 4 out of 5 by SeeLee66 Great staff: poor system
"Shout outs" to the staff from the front door to the desk. Arianna solved all our issues quickly. Chelsey Watson did a great job in arranging our brunch
Rooms for many members (including my wife and me) of our party were not ready when we checked in.
Billing process was poor. No paper bills and therefore no opportunity to review the charges.
May 31, 2014
Rated 5 out of 5 by rbsaltz 100% Whatever/Whenever
W Hotel Chicago - City Center was the perfect place for my short stay in Chicago last week. The location was great, the rooms are quite spacious and comfortable, and the gym had everything I needed and more. Special shout out to Eden at the Whatever/Whenever front desk, who went out of her way to help me box and mail packages that I would not have been able to send out without her assistance!
January 4, 2013
Rated 4 out of 5 by RSqrSF Tattered
This W Hotel room - must have been FABULOUS, a decade ago . . . but sadly it is becoming a bit tattered a worn about the edges. Little things like cracked floor tiles, worn chrome and counters, and a hole in the shower curtain. Finally, the ultimate frustration, no free internet via ethernet or WiFi in the room. To charge for this in this day and age . . . Curious at the very least.
January 2, 2013
Rated 1 out of 5 by Army412 Huge Disappointment
My room key failed to work on several occasions. The rooms air conditioning did not work properly, the wifi did not work on my first night and I was incorrectly billed $23.67 for minibar. I also do not like having the hotel attempting to sell me a box of condoms in my room. Overall I did not like my experience at this hotel and will definitely not return.
April 26, 2014
Rated 1 out of 5 by KCtraveler Dirty Rooms, Lack of Service
I asked for extra pillows three times during my stay (once as a request on my reservation and twice with the desk staff), and these never made it to the room. As I travel often, I always inspect the room for cleanliness. This hotel was well below my expectations (white biological stain on chaise lounge chair, filthy bathroom counter / vanity, and hair left in the tub from previous guest. The walls are so thin that you will be able to hear all conversations in the room next door. There is a long wait upon check in, as an additional front desk attendant will not come to assist until there are at least 5 people in line. I am extremely disappointed in my stay at the W; I decided to stay with SPG while in Chicago as I am loyal Platinum guest. This is not an ideal hotel for the business traveler / road warrior. In terms of price, there are other hotels in the area that are less than or comparable and are far superior.
February 14, 2014
Rated 5 out of 5 by Michael19 Staff was exceptionally friendly and helpful.
In addition to a beautiful interior and clean, spacious rooms, the staff at the W on Adams was very kind, sincere, and welcoming. This included the personnel at the doors, all the people who worked at the check-in area, the restaurant staff, and the cleaning staff. I was very impressed and pleased with the genuine feeling of hospitality that was shared with the guests.
July 15, 2013
Rated 3 out of 5 by Howard Am I a mark or a guest?
Little stuff can make a big impression. For example, the Starbucks on the corner provides free wifi -- I don't even need to buy a cup of coffee. They'll also give me a drink of water. That feels good.
But in my $300 hotel room, I have to pay $15 to get online? And $5 for a small bottle of water? The W in Chicago makes me feel more like a mark than a guest.
April 13, 2013
Rated 5 out of 5 by layble Short, but great...
I only stayed at the W Chicago - City Center for a night, but I was impressed at every turn. From the check-in experience, to room service, to the most pleasant concierge service I've ever received the staff deserves an A+. The room was also larger than I expected after some of the reviews and everything lived up to the W brand name. Highly recommend.
February 21, 2012
Rated 5 out of 5 by AndrewBrooklyn Awesome upgrade
This is really good hotel and if you are an SPG Platinum member it will be gr8 stay for you. I got an awesome upgrade and breakfast was delicios!
July 4, 2014
Rated 3 out of 5 by mike749 Down town Hotel
We selected this hotel due to its location to what we wanted to do. The expectation of staying in a room that is listed at $369. per night was disappointing. I did not expect the penthouse, but the room was small and basic. I have been on business trips and it was made for that type of traveler.
May 19, 2014
Rated 5 out of 5 by Bandersen Great location
Stayed only one night since I had a meeting down the street.
Had a very nice lunch at IPO, great food.
In the afternoon I went to the Bar for appetizers and wine and the Bartender was WONDERFUL!! I feel bad I cannot remember his name but he was Irish. Very friendly and attentive to my needs.
I will definetly come back for business or pleasure.
July 5, 2013
Rated 3 out of 5 by Amazed Beware the change penalty
i booked a room for 13 nights, told the front desk when I arrived I might leave earlier. Okay, just tell us, was the answer. Notified the front desk at 9 am the 12th day that I would be checking out one day only, was told I would have to pay one night room and tax as a penalty. What hotel in the world operates like that? Do not stay here.
August 28, 2013
Rated 5 out of 5 by Taylor10 A dream come true wedding
My daughter had her wedding on New Year's Eve at the "W". It was fantastic. The staff helped make this a dream come true for my daughter and her new husband. The facility was elegant and everyone was extremely attentive to all of our needs. If I had another daughter, she would get married at the "W" too. Thank you.
January 2, 2014
Rated 2 out of 5 by Tlyn Disappointing
I was only going to be in town for one day to celebrate my 30th birthday & the room had been paid in advance & booked for 4 people & when I checked in I gave a credit card for "incidentals" no one told me $400 would be held on my account. It was the only card I brought & I had zero spending money when I was there. Huge disappointment... I found this out the hard way when I went out to eat & my credit card had been declined. Also they gave me a king size bed for 4 people I had to change it to a double room which I had to pay an extra $50 a night for... I paid it because I really had no other choice. So not only did I not have any spending money & had to just lounge around the hotel I also had to pay extra money for the room I originally booked! So my 30th bday was pretty much a bust. I also e-mailed the company & they have not responded & it has been almost 24 hours. I am very sad I wasted my time, my money & my birthday there. I really hope they try to make this right.
February 19, 2013
Rated 1 out of 5 by Aditi05 Extremly Disappointed
From the time of booking till check out and receiving incorrect invoices. Commitment on tariff not fulfilled. I was told 227/night inclusive taxes, to mu surprise was charged 227+ taxes. I had got mioni bar studff removed, still charged to my invoice. Unhappy about the complete experience.
March 16, 2014
Rated 2 out of 5 by dl444 Tiny room
This is the smallest room I have experienced in the United States. For $300 a night, I was shocked at the small size of the room. I booked this hotel because I prefer to stay in Starwood hotels and it was very convenient for my business meetings. I will walk a few blocks next time and stay elsewhere.
May 27, 2012
Rated 5 out of 5 by Mattari Excellent stay
I loved everything about this hotel. I had an accessible room and it was perfect for me. The Acura ride program was a nice bonus. Excellent meal at IPO. All the staff was great. I interacted primarily with Erwin, Laurelin and Tom, all of whom did an excellent job. They made my stay truly memorable.
July 6, 2013
Rated 2 out of 5 by Chuchu Incredibly small room!
I was shocked and surprised by the size of the room we were assigned! It was a little more than a large closet and the bathroom had hardly any wiggle room. The sink was tiny and the shower stall was SMALL...
May 27, 2014
Rated 2 out of 5 by jtv88 Room
Room way to small for 2 people. No dresser to put away your clothes. and no room in the closet to put your shoes away. And the bathroom was way so tiny, and you could hear the people in the other room. So I was very disappointed
May 13, 2014
Rated 3 out of 5 by aaghazar Expected more from a W
I have stayed in W's in the Middle East and Europe and had expectations when I booked the W in Chicago. The rooms were okay but the service was blow average. The reception was extremely short on staff. At night there was no one at the concierge or anyone to help out with my bags.
September 3, 2013
Rated 5 out of 5 by DebM525 Great hotel with outstanding customer service!
This was my first stay at a W Hotel, and I was so impressed! I booked a room for my husband's and my anniversary using my SPG points. When we checked in, Amanda at the front desk could not have been nicer or more accommodating. I wasn't expecting a room upgrade, but she upgraded us to a Spectacular Room - and spectacular, it was! Through our conversation during check-in, she asked if we had dinner plans, and I mentioned we had reservations at a restaurant in the West Loop. Amanda then arranged for the hotel's car service to take us to dinner. Again, I wasn't expecting such star treatment, but Amanda made us feel as though we were frequent guests. The next morning, I went in search of a newspaper, and Fatima at the front desk offered to send someone out to find it for me. Again, I was very impressed. I travel frequently for work, and it’s rare that you find a hotel that is so customer-service oriented with employees who truly appear to love their jobs. After our experience at the W, we definitely will be back!
May 30, 2012
Rated 2 out of 5 by JessicaAB2013 Do not recommend.
The staff is terrible, by far the worst experience I have ever had a hotel before. The staff will treat you like crap; the only thing that made this hotel somewhat tolerable was the manager Chris. Chris did his best to try and turn our experience around but it did not work.
November 25, 2013
Rated 2 out of 5 by gsc2174 W Chicago
Plumbing problems, toilet and bath.
Poor lighting in room
Difficult to operate elevators - keys often don't work
No coffee one morning in lobby as promised. I inquired. Nobody could explain, but nobody offered to get me a cup.
April 28, 2014
Rated 5 out of 5 by Houstonvisitor Chicago - My Kind of Town!
The W Hotel is located near the Willis Tower (formerly the Sear Tower). Purchase the Chicago Trolly & Double Decker Co. 3 day ticket pass for $35 dollars. That's the best way to see the great city of Chicago. Go to the TOP of the Willis TOWER. That was very cool.
April 15, 2013