Rated 2 out of 5 by AUStraveler Great hotel, but staff is disinterested
Great location and facility - the room is very comfortable and spacious. I've stayed at this hotel several times for business and always find the staff to be lacking:
- Not acknowledging my Starwood status
- Not acknowledging that I'm a repeat guest
- Not opening the main front door of the hotel when I'm walking in
- Not saying hello or welcome when I get out of my cab upon arrival at the hotel
- Sounding generally bored and disinterested when I call with requests (in room dining, wake-up calls, etc)
I expect better from W.
April 15, 2014
Rated 4 out of 5 by nolavisitor123 Great property, good design and location.
Hotel location is great, downtown Austin is fun. We didn't get the chance to see the pool. We booked a double but we were fine switching into an accessible king. FD was helpful, even though they could smile a little more. The concierge sent us to the right spot, very helpful. Food in Trace was very bad, but our server (mid 20s, short bob hair) was great, as well as their supervisor. I wish I could remember her name, she was awesome. I enjoyed the number and variety of the free amenities in the hotel room. Not sure if part of the hotel, but the pizza restaurant on the same block with the hotel was horrible as well. I enjoyed the jazz band on the patio.
April 13, 2014
Rated 5 out of 5 by YukonJack Great hotel and staff
staff is great delivering superior service, food and beverage. music venue is great addition.
April 11, 2014
Rated 5 out of 5 by Miichele THE BEST W hotel in USA
I travel close to 200 nights a year. 100 plus at Starwood, which puts me at the Platinum Ambassador level.The reason why I am stating my credentials is because The W Austin hotel has exceeded my family and my expectations by far.
The staff are well trained and very accommodating. The Living Bar is cool. Trace has very good service. Tony is wonderful as the concierge, he goes out of his way. Joanna is the most caring and passionate Director of Rooms that I have ever encountered , It sometimes feels like you are at a small boutique hotel where everyone knows your name.
The pool can get a bit crowded but it is the scene and everyone is having fun. Most of all, the service there is great too!!!
The manager at the spa is" W wonderful!" Again, caring , happy and wants you to enjoy your experience. Bring your workout clothes, their gym has great equipment and a great view!
The rooms are nice(W nice). It is worth the extra money, especially during the season when the pool scene is around. They do recognize Platinum status.
The W is a great area to walk, explore, shop , listen to music venues and eat at great restaurants nearby!
We cannot wait to go back because we know staying here is a joy that leads to relaxation!! Oh and hey at our age, we still do like some excitement too.
April 10, 2014
Rated 5 out of 5 by Kelsleighhart Service
Josh Goldberg was beyond accommodating! We had a wonderful experience and he truly went above and beyond to make that happen. We will definitely be recommending are friends!
April 7, 2014
Rated 5 out of 5 by Cwal256 Great location and style
I stayed at this hotel regularly over 9 months, they were great at upgrading to a suite for Platinum status and very friendly to always go the extra mile. The locations is right downtown near many great restaurants and you can go running along the river.
April 2, 2014
Rated 5 out of 5 by petehop awesome hotel for group/ bachelor party
such a great time at the w hotel this past weekend. was in town for bachelor party. thank you to the staff for making it a great stay.
April 1, 2014
Rated 3 out of 5 by Cappup Wasn't the best hotel
The rooms were clean. The shower was a glass stand up with no other door so anyone in room would be able to see you. Not very private.. The staff was very accommodating . My major complaint was there was a dog in the next room that continuously barked and the hallway smelled horrible. It stunk like pet urine! I would not stay there again. Sorry
March 27, 2014
Rated 5 out of 5 by teurton This hotel is great
From the service to the food to the staff, everything was wonderful
March 25, 2014
Rated 5 out of 5 by Judy3305 My Best Experience
We arrived and was greeted by the Welcoming staff. The hotel is very modern,sheik, and upscale.I loved that you had to have the card to get onto the elevators for better security and that you just touched it to the room door as well. With in a few minutes the Amenities that we ordered were delivered. The room was nicely decorated and very clean upon our arrival. The shower was fabulous and very spacious. The amenities that were supplied were a great surprise. I would recommend this hotel to all future visitors to Austin Area and would recommend the Star wood chain in general. Your Talent are topnotch. The trace restaurant was a great experience and wonderful tasting food. The staff was very warm, friendly and attentive.
March 25, 2014
Rated 2 out of 5 by Malz Not Great
The outlets are difficutl to find. Even when we noticed the note on the desk that the outslets are under, they are extremely difficult to find and require getting on your hands and knees and squinting to find them because the wood is dark and the outets are dark, and then they aren't visible enough to see whether they are vertical or horizontal.
Also, we thought it odd that one side of the bed had outlets on a big cord and a cell phone charger (which didn't work at all), while the other side of the bed had neither of those features. 2 people staying together in a room probably need outlets on both sides of the bed, as well as WORKING cell phone chargers, if you're going to provide those.
Also, we didn't like that this hotel provides no dresser in which to unpack and put away things. We hate living out of our suitcases but there was nowhere to unpack anything. The 3 small baskets inside the closet hardly provide enough space for 2 people to unpack 2 suitcases.
The room was too warm at night even with the air turned on. In hindsight, we should have called the front desk and requested a lighter coverlet, but we didn't think of that until our 2 sleepless nights were over, for which I blame myself.
We will not recommend this hotel.
March 25, 2014
Rated 5 out of 5 by PatoHTX Wedding Night Made Easy
The Team at the W worked so well with our wedding planner to create the perfect post reception getaway. All out gifts, getaway bags and assorted goodies were amazingly laid out when we arrived… candles, flower petals, the lot. The team was very accommodating and did everything to make sure our stay was as amazing as could be.
March 24, 2014
Rated 4 out of 5 by Bethfhptx Nice but not great.
I enoyed the room, except that it was so hot in the room and would not cool down. I had a horrible time sleeping due to this.
March 19, 2014
Rated 3 out of 5 by amytm Disappointing for a W
Typically, I'm incredibly impressed with the service at W Hotels, but this stay was just OK -- something more along the lines of what I'd expect from a budget hotel. I had to make several requests to staff during my stay -- like to have someone take a look at the outlet in my bathroom that wasn't working and to have a cab ready to take me to the airport upon departure. They never came to look at the outlet issue and I had to call back again the next day before someone would attend to it. Called 2x (once the night before and once the day of -- 15 min prior to departure) for a cab and still ended up waiting 15 extra minutes because the valet said the staff never passed on the message to them. Ended up making me late to the airport. In addition, my mini-fridge wasn't working/wasn't cold, and also was not replenished each day. And the hot water wasn't very hot -- had to let the shower run for at least 5 minutes before it was even tolerable, and even then it was just lukewarm. There wasn't anything that was abhorrent, but my experience certainly was not on par with what I've had in the past -- certainly not for the price per night paid.
March 11, 2014
Rated 5 out of 5 by Pajamas Awesome Hotel
From the minute of our arrival we were greeted with a welcome. All the way from the guy taking our car to the doorman and the front desk.
Great atmosphere and very trendy up beat.
Was really looking forward to staying here my first time. The room was awesome loved the blue lights and all the little touches added pops of color. The view from our room couldn't have been better from my standpoint. All your staff from beginning to end was excellent . Can't wait to return Thank You!
March 9, 2014
Rated 3 out of 5 by Underwhelmedx2 W's not for everyone
The W is more about being hip than anything else. This is not a hotel for business travelers. Limited work space (the TV sits on the "desk") and the room's furniture is more about style than comfort. If two guests share a room, be aware there is no door between the bedroom and sink/shower area of the bathroom - not conducive if one party needs to get up earlier than the other.
March 7, 2014
Rated 5 out of 5 by unityadvance Tour Manager to the Stars
It all starts with the Sales Manager. Generally I do not use Starwood Hotels because of numerous problems with billing. However W Austin has a Sales manager that put in the effort to understand those if us in the music business. She really gets it and won my business. As long as she is there I am with the W Austin.
March 6, 2014
Rated 5 out of 5 by AG2010 Right in the City
Ideal location for experiencing all that Austin has to offer. There are plenty of great restaurants and bars nearby, and 6th Street is just a short walk away. The hotel itself has plenty to offer with a great pool as well as a lively bar downstairs. This hotel also has the best hotel gym I have ever worked out in. I was blown away by the amount of equipment. This hotel was exactly what I was looking for.
March 4, 2014
Rated 1 out of 5 by jeriyoder disappointed....
This hotel missed the boat on every level.
March 3, 2014
Rated 5 out of 5 by aChefGuy Excellent!
This hotel is everything you would expect from a Starwood Hotel, and then some!
March 3, 2014
Rated 5 out of 5 by Michael31 Staff was superb!
Everyone at the hotel was so very kind and accommodating.
February 24, 2014
Rated 5 out of 5 by CMarie7 Loved my stay at the W!!
I had a lovely time staying at the W. As a woman travelling alone, I loved the security of requiring a room key to access the upper hotel room floors. The staff was excellent -- very friendly and helpful with restaurant recommendations. I didn't get a chance to enjoy the spa -- maybe next time. The pool area was gorgeous, but alas it wasn't warm enough to swim when I was there. The room itself was beautifully decorated and the bed was oh so comfortable! Can't wait to visit the W again.
February 23, 2014
Rated 5 out of 5 by Matthew343 Austin W Rocks!
Recently stayed here with my family for the weekend. Service was top notch at every level. Caleb the concierge, secured tickets to Bob Schneider, which was sold out for my wife and I on Valentines day, big plus!!! Very impressed with the level of detail and attention the entire team gives to their guests. I am a Platinum member and spend 100 nights a year in Starwood hotels, this is one of the best I have experienced.Thank you!!
February 19, 2014
Rated 4 out of 5 by Str88 Excellent
I am writing to compliment Katie, and Tim. I have stayed in the W LA, SF and often at the Saint Regis.
And until now I thought the W was second to the Regis. Katie and Tim changed that. I felt comfortable, taken care of and just over all happy while in the presence of these two employees. Their service made my stay at the W so nice I will definitely be staying with you every time I visit Austin.
Please send them a warm regard and compliments from the Stross Party!
February 17, 2014
Rated 5 out of 5 by NAVYSTUD has everything you are looking forward to experencing
Unique layout, CLEAN professional
to point inside team needs to get along with valet and vice versa
beds to die in
great room amenities
spa great while we waited for room
February 11, 2014
Rated 5 out of 5 by Harry8156 Great Stay
Everything was excellent, EXCEPT the spa. I started with receiving my slippers and robe. I received, what looked like a size 10 slipper for my left foot but the problem was I received a size 6 for the right. I just couldn't see why it wasn't obvious to someone before I received them that they were clearly different sizes. The therapist had to have been new. Very inconsistent pressure and movements. I get massages regularly and this was up there on my worst list. Upon paying I was asked if I wanted to give gratuity.... I told them 20.00 and after reviewing my bill I noticed she added 32.00. I love everything about this hotel and it is my favorite place to stay in Austin. I just won't be visiting the spa next time.
February 10, 2014
Rated 5 out of 5 by Mg3020 Fabulous time in Austin
This is the place to stay. In the middle of Austin nightlife yet an oasis to rest and relax. Beautiful rooms and great views of the lake. Staff was top notch and met my every request.
February 9, 2014
Rated 1 out of 5 by MarkTexNYC Customer service completely unsatisfactory
Sometimes a staycation is just what the doctor ordered. Especially when you have friends visiting from around the world and you want to enjoy all that downtown Austin has to offer without the hassle of long cab trips home after a night of fun. As a general lover of the W brand, and someone who has stated in a couple dozen around the world, my expectations for the W Austin were high. Austin (super cool city) + W (super cool brand) [should] = marriage made in heaven.
Sadly that was not the case. I am disappointed in W Austin and will have to think long and hard before taking my business there again.
The morning of my stay, the SPG iPhone app buzzed merrily, informing me that we had been upgraded to a Cool Corner Suite. OMG! *ring* *ring* - hey y'all, I have an awesome suite at The W, let's hang there for a while before we go out (message sent to several friends that morning).
Check-in comes around (6ish pm). LIne is long. Room card makers were broken. Staff was stressed and it showed.
Our turn. Associate welcomes us and proceeds to apologize, saying that she "just gave our room away to the couple in front of us." The only other remaining suite (the one that I was shown to have on the SPG app) was filled with cigarette smoke from previous guest. She then proceeded to lecture us on the upgrade policy--regardless of what the app says, we were told, wasn't guaranteed. The salt on the already open wound was that we had to wait about 20 minutes for an associate to escort us to our room as the card makers were broken and they were having to take all guests (one at a time) to their rooms (our keys were delivered 45 minutes later).
If it hadn't been for a tweet we sent to the awesome folks at @spg, I am confident that the W Austin would've dropped it. The tweet resulted in follow-up from manager, which got us some drink vouchers and a nice text late at night apologizing that the remaining suite was still filled with smoke.
An appropriate course of action would've been to refund the SPG points I used to cover my stay. The W refunded a small portion of the points spent, but not enough to make up for the great disappointment and lack of customer service we experienced.
February 9, 2014
Rated 5 out of 5 by DT67 High End Hotel Downtown
The hotel staff went over and beyond to help make sure our stay was as comfortable as possible. The room was spacious and well appointed.
January 31, 2014
Rated 4 out of 5 by dibster No coffee in the room?!?!?
Hey I had a great stay and the staff were awesome - but two MINOR things bothered me
1. no one refilled the soap and stuff the next day - I might have signed up for the green thing, but I didn't get any points either
2. How come you don't have some coffee in the room?
January 28, 2014