Rated 5 out of 5 by Megzzzz WoW...
Having read most of the contradictorary reviews for this one, it was really a hard decision to make. But hey, it was the right one...
Everything from the moment we stepped in was just WoW. They even upgraded us to a spa suite just because we were celebrating my wife's birthday, and i am not even a gold member...
The concierge there could literally do anything, neddless to go into details, they were the best.
Will definitely go back soon
12. Juli 2012
Rated 5 out of 5 by bizzle2002 Great location, excellent room/lounge, fabulous staff
Fabulous location, right in th heart of Leicester Square (sort of London's version of Times Square). So the hotel has tons of restaurants, bars, clubs, theatres in the area. Also 2 blocks form the a central Tube (subway) station, so convenient to get to wherever you want to go. We explored all corners in London on our 4 night visit, but also walked to several restaurants, bars and went to a musical (all less than 10 minutes walking) during our stay.
The staff were all first rate and very very helpful. Big thanks to Andrew in particular, who gave us great restaurant recommendation on multiple occasions and was more than happy to bring up their menus on his computer for us to take a look at. We never went to the Spice Market in the hotel since we go frequently in New York and wanted to try something different. But we did go to the hotel lounge several nights and we always had a great time, particularly on Saturday night when they had a live DJ. Some reviews complained about the noise from the hotel lobby (which definitely cranks the music at night from the lounge), but we never heard the noise in our room. Our room was on the 6th floor, so I don’t know if those on lower floors would hear the noise in their rooms but it was never a problem for us. The room itself was extremely clean and definitely “chic.” The toilet and rainfall shower were essentially hidden behind full-length mirrors, which made for a really cool effect. Air-condition, room safe, minibar and flat-screen TV all worked great and bed was very comfortable. Overall a fantastic hotel. If you want a really quiet, boutique-type hotel or B&B experience, this is clearly not your place. But if you want a chic, fashionable, fun hotel with an excellent location that caters to a somewhat younger more vibrant crowd, then look no further than the W – Leicester Square.
4. Juni 2012
Rated 5 out of 5 by MrsTed69 FANTASTIC
Stayed here for my 40th with 7 girlfriends and we had a fantastic time, Nothing was too much trouble, the staff were brilliant, the beds to die for. Its all about location, location, location. Breakfast set you up for the day and the staff at breakfast deserve a medal. Will be returning again very soon. Thank you W for making my 40th one to remember and we will be recommending you to everyone!!!
15. Mai 2012
Rated 5 out of 5 by dissatisfiedplatinum was a dissatisfied platinum
am compelled to rewrite an earlier review i posted on my initial stay in april 2012.
having shared my initial experience with the management. i was totally impressed with how they were proactive by listening to issues raised by guests.
they ensured me that my return stay would be a pleasant one and that they did.
on my return from w paris, was warmly welcomed late at night and was checked into an upgraded suite seamlessly.
the one week stay was utterly pleasant and they intuitively delivered what we are accustomed to as guests.
other hotels should emulate w london's management's team in genuinely addressing guests' expectations and realistic wants.
i congratulate the gm of the hotel for having such a great management team.
13. Mai 2012
Rated 5 out of 5 by SPGLifetime1 A must stay while in London
Ive had the oppty like many SPG members to stay at various hotels worldwide. The W in London sets the bar for exceptional service. Adam for example who works the morning brunch was professional, pleasant and cheerful each visit.
The rooms are fantastic due to design. And the workout facilitie extradionary.
When in London on redeeming points, this is a must stay!
14. April 2012
Rated 5 out of 5 by awesome Awesome hotel with great location
This hotel is quite different from many hotels in London as it caters for the trendy & fun loving guests.
Modern deign with great location, close to everywhere in London - Chinatown, West End theaters, good F&B & entertainment outlets, not forgetting London m&m World just next to the hotel.
It also makes good business hotel with its five star service from the talents.
I'll be back again whenever I come back to London.
23. März 2012
Rated 5 out of 5 by bcity stylish design hotel
really nice hotel with a fantastic design, friendly staff, especially Ruben from welcome desk, and a modern cool bar (Wyld)
31. Januar 2012
Rated 5 out of 5 by LovesDesign Seriously went beyond Expectation
I just stayed for business for three nights and had an amazing experience. First, I arrived from the States at 8:30am asking for an early check in. Realizing it was really early, I emailed and called the day before and received a response that they could see what they could do (thank you Enrique). Fortunately there was a room available and I was able to get up and running within minutes of being in the room (thank you Andrew at the front desk). Anything that was a bit wonky in the room was met with a five minute response and taken care of. I was in the room a lot and saw housekeeping staff, munchie box staff...everyone willing to help if I had a question, even if it wasn't there department. The gym is awesome (open 24 hr, the bar was great to meet clients at and the creative style of the room didn't depress me (like some hotels can) when you have to work in your room. Yes, the desk area was one long cool piece that had a sink, but it all worked out and I never felt cramped (remember I'm an American:) Had an early departure and at 4am was able to go to the business center and print out a boarding pass (also 24 hr!). I'd go back in a heartbeat.
27. Januar 2012
Rated 5 out of 5 by MarkA The best Bar Staff in London
My wife and I spent 6 fabulous nights at The W Leicester Square last July. While the hotel is wonderful it's the Bar Staff that made our stay unforgettable and amazing.
The bar managers and bartenders were like having a friend who knew all the great places to go and things to do. They consistently went out of their way to make us feel welcome and they are expert mixologists.
Anyone who is going to London on vacation or for business should stay at this excellent W.
6. Januar 2012
Rated 5 out of 5 by PureGlamTV Great experiece - superb staff - great location
For me one of the best hotels in London - already stayed at the Le Meridien Hotel in London a few times before and gave the W-Hotel a first chance.
The location is perfect, the staff is really amazing and really helpful from the beginning till checkout. They understand to make arrangements for you and always keep you updated.
If you need assistance - ask the concierge, they are so friendly and helpful - always making sure that your stay is amazing.
If you prefer to travel in London by taxi, it is hard to grab one in front of the hotel - but they have a real great driving service, bringing you to Royal Albert Hall, London City or Heathrow Airport, etc.
Will be happy to meet the friendly people again - I personally found my perfect location in London
22. Oktober 2011
Rated 4 out of 5 by consultant1001 All very nice, but the light...
I liked the hotel a lot, the only disturbing feature was that the light from the illumination of the facade was obviously shining into the room and couldn't be blocked by shades so it basically was light during the entire night...
I loved the breakfast buffet.
6. März 2014
Rated 4 out of 5 by Suuny33 Good Location
Convenient location for various facilities, such as, tour spots, good food and amusement.
23. Februar 2014
Rated 4 out of 5 by JerrySPG Great style and beautiful modern interior.
Great location and beautiful modern interior.
4. Februar 2014
Rated 4 out of 5 by BabyWilson When is a Suite not a Suite
Great hotel if a tad noisy at night! Great bar too! I booked a Studio Suite but honestly, don't bother wasting the extra money as it is a room with a desk and a very uncomfortable corner sofa!!! Stick to a standard room (now that's the first time I have said that for a few years).
3. Februar 2014
Rated 4 out of 5 by noideawhatyoumean27 no idea what you mean
your checkin/out is very slow!
24. Januar 2014
Rated 4 out of 5 by ItalianPlatinum Great staff at reception
I have been coming to this hotel regularly for a couple years. I became Platinum for Life on Starwood as soon as the program went online (I believe I was one of the first to qualify), However, for some reasons most Starwood hotels do not save the information on the user profile at checkin. This time, Catherine was extremely helpful during the check in, found me an upgrade (first time I see what a studio suite looks like!), and was very efficient at check out. If all Starwood staff were as friendly and efficient, I would be staying at Starwood properties even more often!
24. Januar 2014
Rated 4 out of 5 by Marzada Nightlife Hotel
If you are into nightlife then this is the perfect stay. There was techno music in the whole hotel which could be heard inside my room. It was impossible to sleep. At 01:00 AM I asked them when this would eventually shut up. They said it would automatically shut down at 01:30. The whole place is decorated like a discothek. The adjacent restaurant is pretty but furnitures small as for children. The food was an asian medley but despite the name Spice Marrket.of the restaurant the food tasted rather boring.
21. Januar 2014
Rated 4 out of 5 by Toros Great location
In the middle of attractions areas, bars, restaurants, theaters, covent garden, etc...
19. Januar 2014
Rated 4 out of 5 by WLC1 great location
Rooms look mod but are not very comfortable. Place is fun in the evening.
4. Dezember 2013
Rated 4 out of 5 by NANA250403 nice design but not practical
ALTHOUGH CENTRAL LOCATION NOT A GOOD AREA.
DIRTY ROOM ( LOTS OF HAIR ON THE FLOOR)
WASH BASIN IN MIDDLE OF THE ROOM NOT PRACTICAL AT ALL .NOT ENOUGH LIGHTING.
YOU CANT BREATH IN THE WC
3. Dezember 2013
Rated 4 out of 5 by Angie60 Great location and design but service could be better
The location is perfect, very central and within walking distance to all the popular shopping areas. The design inside and out is impressive as you would expect from a W hotel, very modern features and lovely reception. Door staff and check in staff very friendly and helpful. Bar is a lovely design with a good selection of drinks and music, however waited quite a while to order and even longer for the bill. When asking for the bill I mentioned my SPG membership as I was advised by the check in staff to do so to receive 10% discount and points. I was met with quite a attitude from the waitress when I said I have a Starwood membership number the response was a very abrupt 'and'. Ate in the spice market beautiful starters but disappointing mains. Room was lovely but could of done with a dust and hoover.
20. November 2013
Rated 4 out of 5 by CJWH229 Small issue with lights
This was a lovely hotel with great staff and a fabulous breakfast.
9. November 2013
Rated 4 out of 5 by markap Don't forget the team!!
I have to admit, over time, i have written a couple of reviews of the W London. I do stay here often and usually however, I've focused on the product or some slight that has upset me. This time though I'm gonna highlight the team or talent in W speak. As a frequent traveler, I have to say, it really makes a difference if even one team member welcomes me back or remembers I'd stayed before. At the W, the team are warm, welcoming and super helpful. The team make it wonderful to return here. Job well done team. Cheers
2. November 2013
Rated 4 out of 5 by toddml Staff now match the location!
After a 3 night stay here which didn't start well due to some miscommunication between spg and the hotel along with an issue with the Suite (which they kindly upgraded me to) it ended up being a great stay. I usually find the staff make or break a hotel and we found the staff at the W London to be excellent and genuinely concerned about the issues we had and took responsibility for them and resolving them. We were very happy with what they did and really enjoyed the remainder of our stay and will certainly return. If your looking for the W mix of relaxation and action I cannot suggest the W highly enough which maybe is not a view I have always had since it opened!
28. Oktober 2013
Rated 4 out of 5 by Duke68 Bravi
I like your hotel, is just a bit expensive, but in Londo is a very good stay
10. Oktober 2013
Rated 4 out of 5 by Russ56 Great Location & Staff
Great Location & Staff,Fun Bar
27. August 2013
Rated 4 out of 5 by mpol Nice and cool
Stayed here as a platinum member. Got upgraded to a studio suite. Very nice. Large for a city hotel. Cool W style. And great internet, which is rare these days. Nice to have Spice Market downstairs. And a very nice Platinum breakfast. This place is not exactly a family hotel, but great for couples. And within walking distance to great shopping.
30. Juli 2013
Rated 4 out of 5 by jetles 2013 june London
The location really good & busy, attraction, restaurant & shopping just walking distance.
The room is not that spacious, bed also normal.
The bathroom, toilet & walkway a bit dark.
The staffs are very friendly & we feel welcome. All handsome & beauty young staffs.
The hotel seem a bit not up to W standard, maybe is small & like A loft quality?
The breakfast is not good, better that the 500 points.
13. Juni 2013
Rated 4 out of 5 by suman514 Great location and great service!
My husband and I stayed here for 3 nights in April to celebrate his birthday. The rooms are small, but then again you are in the middle of all the action in Leicester Square!
We stayed in the Fantastic room, and once we got our luggage organized, and got used to the sink/desk in the middle of the room, it was comfortable. I would say the room is perfect for a solo traveler, or for a married/close couple. The bathroom and shower (ours had a rain shower) are each behind separate doors. Generous bottles of Bliss products were perfect! The bed was also very comfortable. We were on the fourth floor and weren't bothered by the music from the club (we didn't hear it at all#.
This hotel is right in the middle of Leicester Square with easy access to the Leicester Square and Piccadilly tube stops. From the hotel, Piccadilly Circus is less than a 5 minute walk, Covent Garden is about 10 mins and Knightsbridge is about a 25 min walk.
What really made our stay was the staff. We reached the hotel at 8am after our cross-Atlantic flight, and they had a room ready for us within 20 mins #thank you Christian!#. Our concierge, Jessica, recommended excellent restaurants #highly recommend the Asian restaurant at Novikov# and arranged for a very special birthday for my husband #thank you Jessica and Ian!).
15. Mai 2013
Rated 4 out of 5 by ckd1 Good Hotel, Great Location
The W is a good hotel, but falls short of being great. This was our second stay and we would certainly stay again given the fantastic location. Not for those who expect substance over style (and expect a quiet night's sleep - please note the earplugs as room amenity!) Spice Garden good with excellent staff. First Starwood property I've stayed at to refuse a Your24 request which was disappointing.
27. April 2013