Rated 4 out of 5 by Tony2324 Good hotel but.....
the pillows were terrible. The hotel was clean, nice and as adviertised. However, the most important quality a hotel can offer is room comfort and the ability to provide a good night's sleep. In this regard the hotel fell a little short. Additionally, the wall was paper thin. We could hear the conversations in the room next to us at bedtime, however we did not feel justified in complaining because the people next door were just carrying on a normal conversation.
November 7, 2012
Rated 1 out of 5 by KCtraveler Dirty Rooms, Lack of Service
I asked for extra pillows three times during my stay (once as a request on my reservation and twice with the desk staff), and these never made it to the room. As I travel often, I always inspect the room for cleanliness. This hotel was well below my expectations (white biological stain on chaise lounge chair, filthy bathroom counter / vanity, and hair left in the tub from previous guest. The walls are so thin that you will be able to hear all conversations in the room next door. There is a long wait upon check in, as an additional front desk attendant will not come to assist until there are at least 5 people in line. I am extremely disappointed in my stay at the W; I decided to stay with SPG while in Chicago as I am loyal Platinum guest. This is not an ideal hotel for the business traveler / road warrior. In terms of price, there are other hotels in the area that are less than or comparable and are far superior.
February 14, 2014
Rated 5 out of 5 by BMET7979 Great location and cool rooms
I loved the location of this hotel and the room had a style that was incredible. Even the lighting was different than any other hotel i've been in. Loved the underbed accent lighting. Unfortunately the same accent lighting allowed me to see that the floor wasn't vacuumed very well finding two red M&Ms and a few crumbs when i was checking out the under the bed lighting.Would have been a perfect score if not for that.
June 2, 2013
Rated 4 out of 5 by Chas27 Top dollar, good room, everything extra
although the room was fine, the price was no bargain and everything cost extra.so although the room was very nice at the price it was, things like internet access should have been included. You couldn't even print without pain over 20 cents a page and 30 cents a minute for access and that the price I paid for the room that's ridiculous.
I apologize for poor punctuation as this message was dictated.
March 29, 2013
Rated 5 out of 5 by rbsaltz 100% Whatever/Whenever
W Hotel Chicago - City Center was the perfect place for my short stay in Chicago last week. The location was great, the rooms are quite spacious and comfortable, and the gym had everything I needed and more. Special shout out to Eden at the Whatever/Whenever front desk, who went out of her way to help me box and mail packages that I would not have been able to send out without her assistance!
January 4, 2013
Rated 4 out of 5 by RSqrSF Tattered
This W Hotel room - must have been FABULOUS, a decade ago . . . but sadly it is becoming a bit tattered a worn about the edges. Little things like cracked floor tiles, worn chrome and counters, and a hole in the shower curtain. Finally, the ultimate frustration, no free internet via ethernet or WiFi in the room. To charge for this in this day and age . . . Curious at the very least.
January 2, 2013
Rated 5 out of 5 by Michael19 Staff was exceptionally friendly and helpful.
In addition to a beautiful interior and clean, spacious rooms, the staff at the W on Adams was very kind, sincere, and welcoming. This included the personnel at the doors, all the people who worked at the check-in area, the restaurant staff, and the cleaning staff. I was very impressed and pleased with the genuine feeling of hospitality that was shared with the guests.
July 15, 2013
Rated 5 out of 5 by Taylor10 A dream come true wedding
My daughter had her wedding on New Year's Eve at the "W". It was fantastic. The staff helped make this a dream come true for my daughter and her new husband. The facility was elegant and everyone was extremely attentive to all of our needs. If I had another daughter, she would get married at the "W" too. Thank you.
January 2, 2014
Rated 3 out of 5 by Howard Am I a mark or a guest?
Little stuff can make a big impression. For example, the Starbucks on the corner provides free wifi -- I don't even need to buy a cup of coffee. They'll also give me a drink of water. That feels good.
But in my $300 hotel room, I have to pay $15 to get online? And $5 for a small bottle of water? The W in Chicago makes me feel more like a mark than a guest.
April 13, 2013
Rated 5 out of 5 by layble Short, but great...
I only stayed at the W Chicago - City Center for a night, but I was impressed at every turn. From the check-in experience, to room service, to the most pleasant concierge service I've ever received the staff deserves an A+. The room was also larger than I expected after some of the reviews and everything lived up to the W brand name. Highly recommend.
February 21, 2012
Rated 5 out of 5 by Bandersen Great location
Stayed only one night since I had a meeting down the street.
Had a very nice lunch at IPO, great food.
In the afternoon I went to the Bar for appetizers and wine and the Bartender was WONDERFUL!! I feel bad I cannot remember his name but he was Irish. Very friendly and attentive to my needs.
I will definetly come back for business or pleasure.
July 5, 2013
Rated 3 out of 5 by Amazed Beware the change penalty
i booked a room for 13 nights, told the front desk when I arrived I might leave earlier. Okay, just tell us, was the answer. Notified the front desk at 9 am the 12th day that I would be checking out one day only, was told I would have to pay one night room and tax as a penalty. What hotel in the world operates like that? Do not stay here.
August 28, 2013
Rated 2 out of 5 by Tlyn Disappointing
I was only going to be in town for one day to celebrate my 30th birthday & the room had been paid in advance & booked for 4 people & when I checked in I gave a credit card for "incidentals" no one told me $400 would be held on my account. It was the only card I brought & I had zero spending money when I was there. Huge disappointment... I found this out the hard way when I went out to eat & my credit card had been declined. Also they gave me a king size bed for 4 people I had to change it to a double room which I had to pay an extra $50 a night for... I paid it because I really had no other choice. So not only did I not have any spending money & had to just lounge around the hotel I also had to pay extra money for the room I originally booked! So my 30th bday was pretty much a bust. I also e-mailed the company & they have not responded & it has been almost 24 hours. I am very sad I wasted my time, my money & my birthday there. I really hope they try to make this right.
February 19, 2013
Rated 2 out of 5 by JessicaAB2013 Do not recommend.
The staff is terrible, by far the worst experience I have ever had a hotel before. The staff will treat you like crap; the only thing that made this hotel somewhat tolerable was the manager Chris. Chris did his best to try and turn our experience around but it did not work.
November 25, 2013
Rated 2 out of 5 by dl444 Tiny room
This is the smallest room I have experienced in the United States. For $300 a night, I was shocked at the small size of the room. I booked this hotel because I prefer to stay in Starwood hotels and it was very convenient for my business meetings. I will walk a few blocks next time and stay elsewhere.
May 27, 2012
Rated 5 out of 5 by Mattari Excellent stay
I loved everything about this hotel. I had an accessible room and it was perfect for me. The Acura ride program was a nice bonus. Excellent meal at IPO. All the staff was great. I interacted primarily with Erwin, Laurelin and Tom, all of whom did an excellent job. They made my stay truly memorable.
July 6, 2013
Rated 3 out of 5 by aaghazar Expected more from a W
I have stayed in W's in the Middle East and Europe and had expectations when I booked the W in Chicago. The rooms were okay but the service was blow average. The reception was extremely short on staff. At night there was no one at the concierge or anyone to help out with my bags.
September 3, 2013
Rated 5 out of 5 by DebM525 Great hotel with outstanding customer service!
This was my first stay at a W Hotel, and I was so impressed! I booked a room for my husband's and my anniversary using my SPG points. When we checked in, Amanda at the front desk could not have been nicer or more accommodating. I wasn't expecting a room upgrade, but she upgraded us to a Spectacular Room - and spectacular, it was! Through our conversation during check-in, she asked if we had dinner plans, and I mentioned we had reservations at a restaurant in the West Loop. Amanda then arranged for the hotel's car service to take us to dinner. Again, I wasn't expecting such star treatment, but Amanda made us feel as though we were frequent guests. The next morning, I went in search of a newspaper, and Fatima at the front desk offered to send someone out to find it for me. Again, I was very impressed. I travel frequently for work, and it’s rare that you find a hotel that is so customer-service oriented with employees who truly appear to love their jobs. After our experience at the W, we definitely will be back!
May 30, 2012
Rated 2 out of 5 by Romek123 Smallest room I have been in for years - felt like Hong Kong
Small room, not very clean, tiny bathroom, dripping taps, loud outside - I asked for a quiet room. Asked for late check out until 2PM was told 1PM latest, or pay $50 extra.....small, unclean room and will not give me an extra hour. Very poor, and not coming back
August 3, 2013
Rated 5 out of 5 by Houstonvisitor Chicago - My Kind of Town!
The W Hotel is located near the Willis Tower (formerly the Sear Tower). Purchase the Chicago Trolly & Double Decker Co. 3 day ticket pass for $35 dollars. That's the best way to see the great city of Chicago. Go to the TOP of the Willis TOWER. That was very cool.
April 15, 2013
Rated 5 out of 5 by Janet78 W Chicago City Center - Great place to stay
Friendly, welcoming staff. IPO Restaurant has excellent food. Overall pleasant stay for business or a fun weekend in Chicago.
January 11, 2014
Rated 5 out of 5 by DavidJ40 Chicago Center W Hotel
The hotel was very good in general, although the room was a bit cramped
May 26, 2014
Rated 4 out of 5 by NextTrip Excellent Service at Check-In
Kattie and Aurora(?) provided excellent services during my check-in process!
May 26, 2014
Rated 2 out of 5 by aardvark small room
The staff were excellent and helpful.
This was probably the most cramped, smallest room I have eve stayed in at what is billed as a high end hotel. The bathroom was especially inadequate. I will not be staying here again.
April 30, 2013
Rated 1 out of 5 by scuba99 Horrible room, excellent bar tender
No upgrade, noisy room, had to change rooms twice - -was offerred a cool room on 3rd floor next to the train.
Bar tender was african american and was superb
November 22, 2013
Rated 5 out of 5 by TonyCap Well Worth it
The W city Center, in the heart of beautiful chicago is my favorite hotel to stay in. It is beautiful, the rooms are clean, the staff is friendly. This hotel is well worth it.
October 26, 2013
Rated 2 out of 5 by txsmith Poor Service and Over Priced for the Value
- Room was not cleaned
- The cleaning service processed my dress incorrectly
- Hotel has nothing special for given price and service was nothing special given the price - poor value
October 7, 2013
Rated 5 out of 5 by MBA1 Excellent Staff
We were very pleased with the property! I can't say enough for the exceptional service we received at the check-in desk. Staff is very warm and welcoming. Location is a definite added plus!
August 9, 2013
Rated 1 out of 5 by GoBuffs22 No soundproofing
Had a room near the "El", train noise so loud, hard to sleep with good earplugs in. Lobby area could be updated, loud and kind of dark as well (it is a W I guess)
November 5, 2013
Rated 2 out of 5 by Vbha This Hotel Needs improvement
The Hotel has great location but needs to provide more space for guest comfort. They need to provide basis amenities like tean and coffe maker in every room and not charge for tea bags.
July 16, 2013