Rated 5 out of 5 by raspberry1 Comforrt and Convenience
The rooms and accomodations were exceptional. The location allows easy access to downtown Hollywood.
March 10, 2014
Rated 5 out of 5 by travelfrequent Great Customer Service
W Insider and Concierge staff consistently provide excellent customer service. The staff is attentive to the guest and is adept at adapting to the particular needs of the clientele. Most importantly, the staff exudes a welcoming attitude and exhibits a willingness to make every stay perfect. I've stayed at this hotel more than 10 times because of the staff's efforts in making me feel like a VIP.
March 8, 2014
Rated 5 out of 5 by Elaina W in Hollywood
So helpful and friendly . Nothing to much . Rooms very clean . Staff excellent . Highly recommend .eileen & Sylvia
March 6, 2014
Rated 5 out of 5 by NaliBoyd Staff is Awesome!!!!!
The staff went out of their way at every turn and were helpful at every turn.
March 4, 2014
Rated 5 out of 5 by Dani011 Great Location
Came to celebrate a birthday.
March 3, 2014
Rated 5 out of 5 by markjs overnight stay at the w hollywood
from the moment we checked in until we left, we could not have expected better service or a more enjoyable experience. room was very well appointed and comfortable. would not hesitate to recommend or again stay at this hotel.
delphine restaurant downstairs was also a great experience from the manager to the server.
March 3, 2014
Rated 5 out of 5 by Joey30 Great hotel, great staff!
We were extremely pleased with our stay at this hotel. The staff there was extremely helpful and always had a smile. The hotel was very nice, and we really enjoyed the room we stayed in. We had a very nice experience!
March 2, 2014
Rated 3 out of 5 by Nazca Pretty but needs better wifi
I have stayed at this hotel twice in two different rooms. Both times I have stay internet was very hit or miss.
March 2, 2014
Rated 4 out of 5 by Amr39 Great location
Great location, fantastic Room, entertaining, but the lower floors are very noisy. Street is noisy and also the corridors are noisy with staff, other guests coming in late, and people slamming the doors.
March 1, 2014
Rated 5 out of 5 by 86John Staff was truly marvelous
I can't praise the staff enough. They were most helpful and courteous. I am a strong "W" supporter and a loyal one. You do a great job. I am grateful.
February 27, 2014
Rated 5 out of 5 by DiWalt Welcoming Staff and Great Fitness Room
My husband and I recently spent 3 nights at the Hollywood W. It was our first time staying at the hotel. I was extremely impressed with the staff. Everyone was very helpful and friendly. The room was very comfortable and the fitness room was very clean with lots of equipment and everything was maintained and working. Location was excellent. Would recommend and return.
February 26, 2014
Rated 4 out of 5 by CarlF Super moden rooms :)
Rooms were nice and beds were very comfortable. I would say they could recognize SPG members more as the last month many of the hotels were nice or offered upgrades etc.
February 24, 2014
Rated 2 out of 5 by BroadwayBoyz W Lets Me Down Again
Wow, I expect more from the W. I had a 3 o'clock check in for my suite. I was very excited to be entertaining some friends in the suite for our own happy hour before we went out for dinner and a show. Imagine my surprise when I tried to check in a little after 4 o'clock and was told my room wasn't ready. The front desk promised me it would be ready in 20 minutes. We got the call that we could get into our room at 5:30.
Ridiculous. Unexcusable. Unprofessional. I will not be coming here again.
February 23, 2014
Rated 5 out of 5 by JPKN Best W hotel experience and service
From check in to check out (2/13/14-2/14/14), the entire staff went above and beyond, definitely exceeding my expectations. The front desk agent upgraded my room due to my SPG platinum status. In particular, Christopher Nelson (W insider) was amazing. Christopher went out of his way to make my stay extraordinary. Christopher's recommendations and actions made my business trip a success. Due to Christopher's efforts and actions, I was able to effectively train and on board a new employee.
February 15, 2014
Rated 1 out of 5 by Jack3234522 No SPG Platinum recognition
As a SPG Platinum member, I was given a small basic room with no upgrades and my view from the window as no view at all. I was directly facing another huge building 10 feet away. might as well not have a window. What a horrible way to celebrate an anniversary.
February 12, 2014
Rated 3 out of 5 by Kengs lighting is a problem
Poor lighting especially in bathroom
February 6, 2014
Rated 5 out of 5 by healingturtle The best W staff
this isthe best W I stay in. I will go out of my way in the LA area to stay here. In the last year I think I am close to 10 different stays. It starts with the Valets the best. Remember me and my name each time. But it is the front desk staff are by far the best of any hotel. Fauma takes care of everything even knowing that I like diet coke and always has them sent up to the room. If you are looking for a true W experience this is it.
February 4, 2014
Rated 4 out of 5 by AirWinger Hotel great, bar--sub standard service...
This is one of Hollywood's gems, the rooms are spacious and comfortable but I'd avoid the second floor rooms. Inebriated bar patrons sometimes stumble up the stairs and disturb the tranquility of a 2am deep REM nap. Hotel staff is very friendly and with the exception of a single waitress in the bar, I'd give the place top marks. However, the waitress in question took my drink order and credit card and that was the last I saw of her. I had to flag down another waitress who wasn't in my section to get my credit card back. It sullied the general good rating I would normally give. Overall, I'd stay there again.
February 4, 2014
Rated 2 out of 5 by LanceW Letdown
When we checked in they didn't have me as gold so we lost out on the upgrade and free gift. After a few hours on the phone, in person and on twitter we finally got free internet.
As nice as the room was our neighbors were not. A bachelorette part with 10 plus girls were load and obnoxious. To not ruin their night we agreed to be moved but it was a downgrade of a room.
We were not given anything in return but free parking. Sadly this is a Starwood property we will not return to.
February 4, 2014
Rated 5 out of 5 by CJR829 Great Staff
I've visited this location on several occasions and this staff is great..from the front desk to the concierge. Fatima Murrieta was really helpful on this trip in making several arrangements and providing information.
February 3, 2014
Rated 5 out of 5 by maz1868 Fantastic Experience
A fabulous hotel, stunning views of LA
January 29, 2014
Rated 5 out of 5 by bigjimthome Hip Hotel!
Loved the hip ambiance and current feel of the W. Staff super friendly, rooms more than adequate and steps away from great restaurants and iconic Hollywood.
January 27, 2014
Rated 3 out of 5 by redchen nice
nice hotel located in hollywood. many bars on the street, good place to crash after a long night in hollywood.
January 25, 2014
Rated 1 out of 5 by PoisonIvy My worst experience at any hotel in the whole world
I live in Hollywood, and have travelled to over 40 countries, but the 3 nights I spent at this hotel were the worst nights I've ever spent at any hotel ANYWHERE (including a number of third world counties).
Having booked a room online at the Prepaid rate, I was given a room on the 2nd floor when I checked in, right across from the Fire Exit and close to what looked like 2 Maintenance/Equipment rooms (because I saw Staff members going in and out throughout my stay). Since the receptionist asked me no questions about where my room should be located, I assumed that this was either the ONLY room or the BEST ROOM that was available at the time.
I COULD NOT GET A SINGLE NIGHT'S SLEEP/REST. Doors kept constantly *BANGING* - not only early in the mornings, but also at night. I didn't know whether this was the Fire Exit door, or the Maintenance/Equipment/Staff room doors - although I also heard footsteps thumping down the stairs on many of those occasions when the doors were BANGED SHUT. The guest room doors cannot be BANGED in that manner, so I know that it wasn't someone from another guest room.
If the STAFF THEMSELVES were responsible for this perpetual cycle of slamming/banging (and thumping), which resulted in me not being able to sleep for MORE THAN JUST A *FEW* HOURS each night, is it because they don't care about the guests, or because they resent the guests for staying at a supposedly luxurious hotel in the first place??
The room itself featured a DIRTY/OLD daybed by the window, which I didn't even SIT ON - although the King Sized Bed itself was clean, naturally. The bathroom had some sort of showpiece above the commode which was REALLY DUSTY, and the bathroom floor didn't look sparkling and new the way you would expect at a W hotel, but......
I would have been more than willing to overlook ALL OF THAT, and I wouldn't have even mentioned it in this review, had I ONLY BEEN ABLE TO *SLEEP UNDISTURBED* during my 3 nights here, without being CONSTANTLY woken up by those doors being banged/slammed.
The ABSOLUTE *LEAST* that a hotel can offer is a GOOD NIGHT'S SLEEP - whatever other trappings it may or may not have - and I have ALWAYS been able to bank on *THAT MUCH* whenever I visited hotels even in third world countries, as I mentioned above!!!!!!!!
My entire family has been in the Hotel and Tourism industries for 3 generations, so I know that the Staff at any hotel is supposed to be trained in such a way that they go OUT OF THEIR WAY to ensure that they do *NOT* DISTURB their guests. In this case, it was like they were going out of their way *TO* DISTURB ME to the *FULLEST EXTENT* each night and each morning.
The final morning, 2 staff members actually came into my room TWICE, while I was trying to rest - even though the Checkout Time was 12 noon.
The only positive experience I had in the hotel was with a lady at the Bar in the Lobby, named Jordan (I believe), who actually gave me free Shirley Temples. She was exceedingly sweet, needless to say, and I promised to come back and order some WINE next time, so that I WILL be charged. :)
And when I say next time, I mean the next time I visit the BAR, which I can do very easily, living right across from the hotel. I absolutely will *NOT* be staying at this hotel again UNDER *ANY* CIRCUMSTANCES after those *THREE SLEEPLESS/RESTLESS NIGHTS*, and will be sure to warn everyone and anyone possible to REFRAIN FROM EVER BOOKING A ROOM HERE!!!!
It's sad because all my illusions about the W Hollywood have been dashed forever, after really looking forward to staying there.....
January 25, 2014
Rated 4 out of 5 by Scooter99 Nice hotel but low beds and hard towels
Great hotel and location but all the towels are very hard and the bed is very low which makes it hard to get in and out of.
January 23, 2014
Rated 5 out of 5 by Norbertk awesome stay
best hotel in town, highly recommend this place
January 22, 2014
Rated 5 out of 5 by AWH1 This is my favourite hotel in Los Angeles
I had a fantastic experience with the W Hotel Hollywood from the time I was checked in by Christian. He was engaging, friendly, very knowledgeable, and checked in with me to ensure my stay was going well.
January 21, 2014
Rated 5 out of 5 by kerri713 First time in California
The hotel staff was amazing. At check in the staff was awesome gave me lots of information welcomed me to California for the first time. After getting to my room there was knock on my door the front desk sent me up a personal letter welcoming and offering their assistance when ever needed along with a gift. I ordered room service in the morning and again the staff couldn't be any nicer and would bend over backwards for anything I needed. Would stay here again in a heart beat. I will recommend this hotel to everyone.
January 21, 2014
Rated 5 out of 5 by Mike9876 Great spot to stay
The hotel is in a great location and the staff is friendly and the hotel is clean and wonderful.
January 17, 2014
Rated 4 out of 5 by Trevor53 Location was perfect for our trip
The proximity of the hotel to our planned venue (Pantages Theatre) was absolutely perfect
January 10, 2014