Rated 3 out of 5 by CSY288 modern hotel but lacks personal touch
This is a modern hotel in a convenient location. However it lacks the personal touch and warmth.
I stayed for 5 days 4 nights in March, Generally, the service is ok, but it is simply superficial. Spectacular room was not spectacular but average. Bathcoom has no proper doors when bathing you get the cold draft all the time. Bed is so soft that one sinks in it. The only thing we enjoyed was the toilet bowl - serious!. All in all, if you want to be seen in a hip hotel go for it . but if you expect warmth and personal touch, forget it!.
March 17, 2012
Rated 5 out of 5 by CarlChiou Thank you for an amazing stay!
We were a unsure the W Taipei was the right hotel for our family (me, my wife and two young boys) and were worried when we entered to the beat of club music. Surely, we wouldn't be cool enough to garner 5 star attention... but we were so wrong. From check-in to check-out, this was by far one of our most enjoyable stays in a hotel. The staff truly defines the hotel and everyone there treated us like VIPs - including the front desk who lavished my kids with little treats :) We will be back! Oh ya, awesome pool too!
April 14, 2014
Rated 4 out of 5 by Flybear Very Pleasant Stay
Good location, comfortable room, nice swimming pool, very friendly & helpful staff and good food.
July 11, 2014
Rated 4 out of 5 by Caspar8 First time in Taipei
W is a great hotel to explore the beauty of Taiwan. Close to the 101 tower the hotel has a great bar on the 31st floor and good breakfast with great fruit juices and service. Start your day with a smile and enjoy.
July 5, 2014
Rated 5 out of 5 by thesaint9 Location, rooms and staff make this THE place to stay in Taipei
Checked in for one night. My status was recognised and I was upgraded. The rooms director, Amy was most helpful and attentive.
Even at check-out she came to talk to me to ensure that everything worked out well.
I won't be staying anywhere else in Taipei. I have tried a few others, but they are very old and nowhere near as good.
June 26, 2014
Rated 3 out of 5 by hxl9 Great place but nearby construction noisy
W hotel has a great location and very friendly and energetic staff. Great if you are going for a party scene given the vibrant bar and night life close by. Rooms are clean and modern in a slick style for the more modern type. Been there many times but would not recommend the hotel at this time given constant construction around the area. If you are a light sleeper who partied the night before terrible place to wake up to 8AM jack hammers and they work on weekends as well. So impossible to sleep in post a long night out.
January 6, 2014
Rated 5 out of 5 by mpruys What an Experiance
We decided to stay at the Taipei W, to celebrate our daughters Birthday and what a fabulous choice, Balloons and a birthday cake waiting in the Room, Cary the general manager and a few of his staff coming to the room to sing happy birthday to her, Free Mock tails for my daughter and her best Friend at Yen, not to mention happy smiling faces and great conversation , no matter where we went in the Hotel. A truly outstanding experience, the only problem is i now hate my bed at home after sleeping on a W heavenly bed........
November 27, 2012
Rated 5 out of 5 by Dominic1011 One of the best W hotels that I have stayed at
My stay at the W Taipei though short, was an excellent one. Everything was well arranged beforehand, special mention to Linda Ku for doing a great job.
The service was impeccable with a personal touch, noting a warm greeting from Howard Huang and the W Taipei providing a VIP level of treatment exceeding my expectations.
I very much look forward to staying at W Taipei in the near future.
June 13, 2014
Rated 5 out of 5 by Miffychoy Excellent facilities and professional staff
We were at W Taipei from Nov 13-18 and both my husband and I wee impressed by the quality of the premises and the professionalism of the staff.
It started with great service when Zilos greeted us at check in, we received awesome welcome treat and we're really wowed by the luxury and quality of the upgrade to a Marvellous suite via Platinum benefits
We also enjoyed our complimentary breakfast every morning at the Kitchen.
Special thanks to Joyce from security who helped me with finding my plush toy within 10 mins and the GM for remembering my birthday.
Lastly excellent housekeeping n attentiveness and thank you for calling the SPG desk right away n delivered my cell phone before I left for the airport heading to Australia.
I look forward to coming back to your premises
December 29, 2013
Rated 5 out of 5 by wesley38 Good place for getaways
Great location, comfortable accommodation, nice view and good gym facilities.
July 8, 2014
Rated 4 out of 5 by sp111 NA
Aircon is abit erratic in the room and houskeeping also abit lacking in standard
July 6, 2014
Rated 5 out of 5 by JoeyTing Great experience! Great Improvement
This is my 6th times visit W Taipei, I stayed 2 nights in last week, I am satisfied with the services! No doubt for the room and facilities, very nice, trendy, clean and tidy as always! The staff in Welcome counter was very helpful this time, especially the staff Olivia, she is friendly and helpful, with great smile face too! And the concierge staff is helpful and provided great support, the foreigner staff is very polite! There is great improvement when compared with last 2 times I visited!
April 3, 2014
Rated 2 out of 5 by RayHongKong Has theme, but lack of details
Stayed in Marvellous suite. Staff is polite and friendly. Big space, However, hardware wise failed. Accessories lack of details to produce comforting experience. Sharp door and towel handles cause pain, edgy desk whose corners already broken, long and uncomfortable sofas, small hand washing basin, and splashing everywhere water faucets. All these show that design of this hotel misses the core very badly. Why I chose this hotel was mainly the location, hotel supposed to be good, and in shopping area.
January 10, 2013
Rated 4 out of 5 by Huimin Feels like home
My family and I had a 4-night stay at W Taipei to celebrate the new year. This was our 2nd stay with W and the superb experience has once again, won our hearts.
The staff are pretty much versatile when it comes to conversing, be it in English or Mandarin. Ease of communication for guests.
Dining and chilling out at Yen Bar was a complete pleasant experience. Would especially like to thank Jill and applaud her professionalism for being attentive and one who could remember and acknowledge guests.
January 6, 2014
Rated 5 out of 5 by jackjdphd Home away from home
I travel frequently and have stayed at W hotels worldwide. W Taipei is simply the best W Hotel that I have experienced. The location is great, the staff is amazing, and the amenities are superb. If you are into fitness, the gym is state-of-the-art. The locker room has amenities similar to high-end country clubs. All the great restaurants from high-end to local cuisines are within walking distance. I've stayed at W Taipei over 60 nights this year and it make me feel at home everytime I stay there.
November 21, 2012
Rated 4 out of 5 by Ann126 spacious room and good room amenities
staff are friendly, professional, young and energetic
July 2, 2014
Rated 5 out of 5 by EDD413 Excellent location, the best design hotel in Taiwan
The location of hotel is nice. Very close to Taipei101.
The staff is very friendly .
The room was spacious & exquisitely designed, so was the lift lobby etc. Very tastefully done interiors. A "well-coming" entrance was exceptionally inviting(very unlike the imposing guards & gaudy gates at many similar properties)
The room-service (whatever/whenever)was also prompt.
Keep up the good work but also improve more positive service (help me with my luggage somethin' like that).
February 17, 2014
Rated 5 out of 5 by Badong All In One Great Place!
I had a very comfortable and hassle free stay in this Great Hotel. The staff are all very courteous and attentive to your smallest concerns. The rooms are very clean and the bathroom and toilet fixtures are second to NONE!
The WOO bar is particularly elegant especially at night with the lighted poolside seats and a panoramic view of the city lights.
Lest I forget to commend the staff of the Kitchen Restaurant for their very hospitable and gentle manners!
March 17, 2014
Rated 5 out of 5 by silverfoxtravel make sure the bar is closed
The hotel was great, unfortunately the two guests staying in the rooms across the hall from me, (I was in 2507) they were drunk, yelling in the hallways form around 4 am until 5 am, spoke with them several times..the next morning I did speak with the floor manager who was on duty, she explained that according to security that night there were several guests who were escorted upstairs, but they weren't aware of the problem until I mentioned it. I was happy that they left the next day but was quite disruptive. I thought the manager could have handled it better. (I had inquired about breakfast that first morning, which wasn't included in my stay package plan, the least she could was to offer that to me. I also inquired about late check out for the next day, which I wound up paying a half day for.,, just a thought of professional relations.
March 24, 2014
Rated 5 out of 5 by RoyH Wonderful stay
Every time I stay at the W Taipei I am treated like a VIP. The staff are always friendly and the rooms are very comfortable and always clean. The staff at the Kitchen table are excellent. In particular, Justine (one of the hostesses) always greeted me by my first name and made me feel like a welcome guest when I arrived for breakfast. It is employees like her (and the entire staff) that will keep me coming back to this hotel when I am traveling in Taipei for business.
June 10, 2013
Rated 5 out of 5 by ExPat34 Great location for Business in Taipei and....
a great hotel for any reason in Taipei too. Staff is exceptional, fitness and pool facilities are top notch and the restaurants are excellent. I had various transportation needs from the airport and then to meetings and they were accomplished in a seamless manner. Staff is all very well trained and friendly. I have now stayed at the W Taipei twice and both times the rooms are very well laid out and comfortable. All in all, one of my favorite W hotels in all of APAC!
September 14, 2013
Rated 4 out of 5 by Audi3 SPG recognition
Considering that I had stayed at W Taipei for third time, am surprised that system is not awarded of this on first check in. Furthermore, I need to provide my SPG membership before system able to recognize me and need prompting to counter staff to uncovered my previous stay record.
June 8, 2014
Rated 4 out of 5 by jetpun Good in facilities, average at service
This is my first stay in W Hotel, I feel this is still a good stay.. Facilities & in room: all the things go good but just some minor things in washroom, the cleaning should more focus on detail (e.g. some face washing cream on the wooden container). I don't know may be I cannot truly understand what W service standard is. I cannot feel I got a warm welcome, from the first step to the hotel.
I would focus on service more than facilities in a stay. In a certified service auditor point of view to rate this hotel. I really do think the service need to be improved. I can see the service different between walking in the hotel and drop off taxi from hotel, Chinese(I am) and Foreigner when check out, that makes me feel disappointed. Although all good, I may not come next time as this may not a right style type I am looking for
April 16, 2013
Rated 4 out of 5 by Jovlim Great Stay
Second time visit to this hotel and returned to enjoy the great room and comfortable bed! During check in, was recommdned to upgrade room and was given a room on the top floor with great city view.
Excellent stay and hotel was in close proximity to shopping malls and Taipei Metro. Love the fact that the hotel has a linked doorway with the shopping mall thus we need not be exposed to the weather. Chic hotel - will definitely visit again when next in Taipei.
December 5, 2011
Rated 5 out of 5 by VisitorFromSF Wow, what a wonderful hotel!
This is without a doubt my favorite hotel ever. Attentiveness to the guest sums up my experience here. From the clean design aesthetic to the "welcome back" you hear every time you cross the threshold, everything about the W Taipei is working together to make you feel like you're the center of attention. The staff is great--friendly, patient, helpful, knowledgeable. The location is great--right on top of the Taipei City Hall MRT station, you can get anywhere in the city in a flash. Within walking (or stumbling) distance are some of the most interesting cocktail lounges you could hope for, as well as outstanding local food at hundreds of stalls nearby. The uber-cool bars in the hotel attract a hip young crowd, so if you don't feel like leaving the building, you can still be social. The W Taipei is an ideal spot for an urban getaway.
October 31, 2013
Rated 5 out of 5 by SKJ68 One of the better W Hotels
Good location, friendly staff both on G/F and on Lobby (10/F); I used a suite upgrade for one of my nights and hotel upgraded me one more level for both nights; Suite was excellent, corner room so great view from both sides, very nicely decorated and comfortable. I was craving food at 2am and had one of the best Reuben sandwiches. The bar on lobby was great fun, late night DJ party. everyone always smiles and is very friendly. Will be back for sure.
July 28, 2013
Rated 4 out of 5 by Ben2012 Fun and energetic hotel
I had a great time staying at this property. It is fun, energetic, conveniently located, and has an atmosphere that makes you want to invite your friends over to hang out.
It is right near the 101/Shin Kong Mitsukoshi area, so of course shopping and dining are no problem. Transportation is also easy as there is the MRT right below the hotel.
The room I stayed in was also fantastic, with great amenities and views of the city.
A few areas of improvement:
- The ground floor taxi area is quite chaotic
- The lifts up to the rooms sometimes smelled of sewage
- Check-in process could be a little more streamlined
- Staff on ground floor seemed more energetic and helpful than the staff on the lobby floor
Probably not your first choice for a business hotel, but certainly where I would choose to stay for leisure. All in all a great experience.
April 24, 2013
Rated 5 out of 5 by KTsao Above and beyond my expectations
I would like to commend Mr. Mike Han, the Welcome Manager of W Taipei, for his genuinely warm hospitality. Mr. Han went above and beyond his normal duty to ensure his guests of the most pleasant experience at the W Taipei. SPG and W Taipei are very fortunate to have Mr. Han as their representative and I was fortunate to get to know Mike.
Every facet of the stay was excellent and W Taipei is my home away from home, when I can afford it, that is. ;)
November 1, 2013
Rated 5 out of 5 by dpyang Excellent stay
Stayed at W Taipei at end of March for 5 nights. There were 4 of us; wife and 2 kids (3 years and 8 months). W Taipei was able to get us a connecting room and everything that we requested. Friendly door and speedy bell services. Check in and out was fast and easy. Excellent staffs. You have to try Away Spa, great service and value there. One of the best location in Taipei. Going back for another 5 nights soon.
April 11, 2014
Rated 5 out of 5 by i0e192 Wish I could give more stars
This stay at W Taipei is by far the best hotel experience I had in my exensive travels around the world staying at various 5 star hotels.
Staff is young but very professionally trained giving them a blend of youthful enthusiasm and professional knowledge that is unmatched in the industry.
I really wish I could gve more stars to show how good this hotel really is. If your budget allows, staying more than 3 days makes you want to stay forever.
November 1, 2011