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Rated 4.5 out of 5 by 360 reviewers.
Rated 5 out of 5 one of best w hotels now Due to my nature of work, i tend to travel alot and staying in hotels are very much about service and quality these days. I used to go for the other hotel under spg but w taipei won me over, if only the other hotels have half the service standards like the great staff at w taipei. W taipei also has a great location which is close to shopping, convention centre and the added plus is that they maintain the rooms well. If you love a good workout, check out the gym. It is by far one of the best gym overall in all my travels. Keep it up w taipei! September 26, 2012
Rated 5 out of 5 by Just Wonderful The W Taipei and W Hotel Brand in a nutshell is just Wonderful. As someone who lives in Taipei I enjoy the W Taipei so very much. The staff are extremely friendly and make me and anyone I am with always welcome no matter what part of the hotel we visit. May 27, 2014
Rated 3 out of 5 by This hotel is a stylish event hotel Great location, good service & professional staff. June 3, 2014
Rated 5 out of 5 by Great experience! Great Improvement This is my 6th times visit W Taipei, I stayed 2 nights in last week, I am satisfied with the services! No doubt for the room and facilities, very nice, trendy, clean and tidy as always! The staff in Welcome counter was very helpful this time, especially the staff Olivia, she is friendly and helpful, with great smile face too! And the concierge staff is helpful and provided great support, the foreigner staff is very polite! There is great improvement when compared with last 2 times I visited! April 3, 2014
Rated 3 out of 5 by modern hotel but lacks personal touch This is a modern hotel in a convenient location. However it lacks the personal touch and warmth. I stayed for 5 days 4 nights in March, Generally, the service is ok, but it is simply superficial. Spectacular room was not spectacular but average. Bathcoom has no proper doors when bathing you get the cold draft all the time. Bed is so soft that one sinks in it. The only thing we enjoyed was the toilet bowl - serious!. All in all, if you want to be seen in a hip hotel go for it . but if you expect warmth and personal touch, forget it!. March 17, 2012
Rated 2 out of 5 by Not a pleasant stay this time I stayed in W for both business and leisure in the last 2 years and this recent stay was my worst experience ever. The issues are not killing so I won't describe details in public review. I suggest that some of the check-in staff should be more well trained and more importantly, treat frequent SPG members to be up to the standard. May 15, 2014
Rated 3 out of 5 by Great place but nearby construction noisy W hotel has a great location and very friendly and energetic staff. Great if you are going for a party scene given the vibrant bar and night life close by. Rooms are clean and modern in a slick style for the more modern type. Been there many times but would not recommend the hotel at this time given constant construction around the area. If you are a light sleeper who partied the night before terrible place to wake up to 8AM jack hammers and they work on weekends as well. So impossible to sleep in post a long night out. January 6, 2014
Rated 5 out of 5 by Short Weekend Trip what a location and design as you expect from W hotel. Go to the Bar on Friday night and enjoy the breakfast buffet. Amazing. May 26, 2014
Rated 5 out of 5 by What an Experiance We decided to stay at the Taipei W, to celebrate our daughters Birthday and what a fabulous choice, Balloons and a birthday cake waiting in the Room, Cary the general manager and a few of his staff coming to the room to sing happy birthday to her, Free Mock tails for my daughter and her best Friend at Yen, not to mention happy smiling faces and great conversation , no matter where we went in the Hotel. A truly outstanding experience, the only problem is i now hate my bed at home after sleeping on a W heavenly bed........ November 27, 2012
Rated 5 out of 5 by Excellent facilities and professional staff We were at W Taipei from Nov 13-18 and both my husband and I wee impressed by the quality of the premises and the professionalism of the staff. It started with great service when Zilos greeted us at check in, we received awesome welcome treat and we're really wowed by the luxury and quality of the upgrade to a Marvellous suite via Platinum benefits We also enjoyed our complimentary breakfast every morning at the Kitchen. Special thanks to Joyce from security who helped me with finding my plush toy within 10 mins and the GM for remembering my birthday. Lastly excellent housekeeping n attentiveness and thank you for calling the SPG desk right away n delivered my cell phone before I left for the airport heading to Australia. I look forward to coming back to your premises December 29, 2013
Rated 5 out of 5 by Sharp Staff and hotel are sharp and eager to make your stay most enjoyable. May 24, 2014
Rated 5 out of 5 by Hip hotel in center of Taipei. The W Taipei is convenient located in the Xinyi district. It is near the MRT station and close to many department stores. May 20, 2014
Rated 4 out of 5 by Feels like home My family and I had a 4-night stay at W Taipei to celebrate the new year. This was our 2nd stay with W and the superb experience has once again, won our hearts. The staff are pretty much versatile when it comes to conversing, be it in English or Mandarin. Ease of communication for guests. Dining and chilling out at Yen Bar was a complete pleasant experience. Would especially like to thank Jill and applaud her professionalism for being attentive and one who could remember and acknowledge guests. January 6, 2014
Rated 2 out of 5 by Has theme, but lack of details Stayed in Marvellous suite. Staff is polite and friendly. Big space, However, hardware wise failed. Accessories lack of details to produce comforting experience. Sharp door and towel handles cause pain, edgy desk whose corners already broken, long and uncomfortable sofas, small hand washing basin, and splashing everywhere water faucets. All these show that design of this hotel misses the core very badly. Why I chose this hotel was mainly the location, hotel supposed to be good, and in shopping area. January 10, 2013
Rated 5 out of 5 by make sure the bar is closed The hotel was great, unfortunately the two guests staying in the rooms across the hall from me, (I was in 2507) they were drunk, yelling in the hallways form around 4 am until 5 am, spoke with them several times..the next morning I did speak with the floor manager who was on duty, she explained that according to security that night there were several guests who were escorted upstairs, but they weren't aware of the problem until I mentioned it. I was happy that they left the next day but was quite disruptive. I thought the manager could have handled it better. (I had inquired about breakfast that first morning, which wasn't included in my stay package plan, the least she could was to offer that to me. I also inquired about late check out for the next day, which I wound up paying a half day for.,, just a thought of professional relations. March 24, 2014
Rated 5 out of 5 by All In One Great Place! I had a very comfortable and hassle free stay in this Great Hotel. The staff are all very courteous and attentive to your smallest concerns. The rooms are very clean and the bathroom and toilet fixtures are second to NONE! The WOO bar is particularly elegant especially at night with the lighted poolside seats and a panoramic view of the city lights. Lest I forget to commend the staff of the Kitchen Restaurant for their very hospitable and gentle manners! March 17, 2014
Rated 5 out of 5 by Home away from home I travel frequently and have stayed at W hotels worldwide. W Taipei is simply the best W Hotel that I have experienced. The location is great, the staff is amazing, and the amenities are superb. If you are into fitness, the gym is state-of-the-art. The locker room has amenities similar to high-end country clubs. All the great restaurants from high-end to local cuisines are within walking distance. I've stayed at W Taipei over 60 nights this year and it make me feel at home everytime I stay there. November 21, 2012
Rated 5 out of 5 by Excellent stay Stayed at W Taipei at end of March for 5 nights. There were 4 of us; wife and 2 kids (3 years and 8 months). W Taipei was able to get us a connecting room and everything that we requested. Friendly door and speedy bell services. Check in and out was fast and easy. Excellent staffs. You have to try Away Spa, great service and value there. One of the best location in Taipei. Going back for another 5 nights soon. April 11, 2014
Rated 5 out of 5 by Excellent location, the best design hotel in Taiwan The location of hotel is nice. Very close to Taipei101. The staff is very friendly . The room was spacious & exquisitely designed, so was the lift lobby etc. Very tastefully done interiors. A "well-coming" entrance was exceptionally inviting(very unlike the imposing guards & gaudy gates at many similar properties) The room-service (whatever/whenever)was also prompt. Keep up the good work but also improve more positive service (help me with my luggage somethin' like that). February 17, 2014
Rated 4 out of 5 by From Good to Excellent Overall experience of my stay in this hotel should have been excellent, if the lobster spaghetti I had in one evening was al dente enough. This is basic quality required in cooking pasta, and can raise the overall experience from good to excellent. May 7, 2014
Rated 5 out of 5 by Exceptional staffs and services 3rd stays since March. Still delivering the exceptional services. Special thanks to Neil at the ground floor, he was super nice to my kids. Charles at the check-in counter, remembered our name and provide speedy service. Mr. Gary, you have excellent staffs on your team and thank you for making my wife's special request happened. Hope to go back there soon. April 21, 2014
Rated 4 out of 5 by GREAT LOCATION AND VALUE UNBEATABLE FOR THE LOCATION AND VALUE if you want to stay somewhere close to everything you need. You have the MRT system downstairs, shopping mall, transit to anywhere by bus terminal. Also, walking distance to famous 101 Tower. Used to stay there but just a little bit concerned about the noise but the food quality and breakfast has been improved. April 21, 2014
Rated 4 out of 5 by Lively Hotel Great hotel for business travelers and family vacations alike. The rooms are comfortable with great exposure to natural light. The only downside is how hard it is to snag a table at the Market Cafe on the weekend given its popular brunch destination for both hotel and non-hotel guests. April 28, 2014
Rated 5 out of 5 by Great Service of House Keeping staff Dear GM i would like to praises the staff in house keeping dept, Sasa & Elsie As i had the very important documents was lost in room, they helped me to send it to my clients directly on the next day we checked out. That is efficiently and shows enthusiastic about their work . i am highly appreciated their help and the top performers like them should be recognized and rewarded . Thanks again. April 1, 2014
Rated 5 out of 5 by Wonderful stay Every time I stay at the W Taipei I am treated like a VIP. The staff are always friendly and the rooms are very comfortable and always clean. The staff at the Kitchen table are excellent. In particular, Justine (one of the hostesses) always greeted me by my first name and made me feel like a welcome guest when I arrived for breakfast. It is employees like her (and the entire staff) that will keep me coming back to this hotel when I am traveling in Taipei for business. June 10, 2013
Rated 5 out of 5 by Great location for Business in Taipei and.... a great hotel for any reason in Taipei too. Staff is exceptional, fitness and pool facilities are top notch and the restaurants are excellent. I had various transportation needs from the airport and then to meetings and they were accomplished in a seamless manner. Staff is all very well trained and friendly. I have now stayed at the W Taipei twice and both times the rooms are very well laid out and comfortable. All in all, one of my favorite W hotels in all of APAC! September 14, 2013
Rated 4 out of 5 by Good in facilities, average at service This is my first stay in W Hotel, I feel this is still a good stay.. Facilities & in room: all the things go good but just some minor things in washroom, the cleaning should more focus on detail (e.g. some face washing cream on the wooden container). I don't know may be I cannot truly understand what W service standard is. I cannot feel I got a warm welcome, from the first step to the hotel. I would focus on service more than facilities in a stay. In a certified service auditor point of view to rate this hotel. I really do think the service need to be improved. I can see the service different between walking in the hotel and drop off taxi from hotel, Chinese(I am) and Foreigner when check out, that makes me feel disappointed. Although all good, I may not come next time as this may not a right style type I am looking for April 16, 2013
Rated 4 out of 5 by Great Stay Second time visit to this hotel and returned to enjoy the great room and comfortable bed! During check in, was recommdned to upgrade room and was given a room on the top floor with great city view. Excellent stay and hotel was in close proximity to shopping malls and Taipei Metro. Love the fact that the hotel has a linked doorway with the shopping mall thus we need not be exposed to the weather. Chic hotel - will definitely visit again when next in Taipei. December 5, 2011
Rated 4 out of 5 by Great Hotel This is my fourth time to stayed here. All the experience were very good except check-in. Like last thursday I booked the packages but when I checked-in in the reception, no one informed me what elses benefits or couples could enjoy or give me. I have to ask the reception again and wait their long feedback. It's not the first experience, it,s my second time to suffer this situation. So good facilities alwasys require clever staffs. February 12, 2014
Rated 5 out of 5 by Wow, what a wonderful hotel! This is without a doubt my favorite hotel ever. Attentiveness to the guest sums up my experience here. From the clean design aesthetic to the "welcome back" you hear every time you cross the threshold, everything about the W Taipei is working together to make you feel like you're the center of attention. The staff is great--friendly, patient, helpful, knowledgeable. The location is great--right on top of the Taipei City Hall MRT station, you can get anywhere in the city in a flash. Within walking (or stumbling) distance are some of the most interesting cocktail lounges you could hope for, as well as outstanding local food at hundreds of stalls nearby. The uber-cool bars in the hotel attract a hip young crowd, so if you don't feel like leaving the building, you can still be social. The W Taipei is an ideal spot for an urban getaway. October 31, 2013
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