Rated 5 out of 5 by Glenn242 A true 5 Star experience
My Wife and I recently stayed at the hotel to celebrate our 20th Wedding Anniversary. From the moment we arrived to when we departed Jess and all the Staff were first class. Always polite and helpful, nothing was too much trouble. The room was surprisingly quiet considering its location with all the amenities you would expect. The night club was very exclusive but we were treated like VIPs by the bar staff. Thank you to all for such a memorable experience. Anyone reading this should think of the W first it you want 5 star luxury in the centre of London.
May 14, 2013
Rated 2 out of 5 by helga62 needs improvement
fantastic location, very comfprtable bed, BUT tea/coffee maker missing!!!, no shower cap and only 1 bathfoam! I had to ask on purpose to get them. We had a problem with the temperature of the bathroom and the engineer called 45 min. after our request to the "what's ever" desk.! unacceptable.
REALLY NOT A 5 STARS HOTEL SERVICE!!!
March 18, 2014
Rated 3 out of 5 by consultant1001 Check in/out incredibly slow
Overall happiness was alright, but the check in/out procedure was far too slow. Each employee took more than 10 min per person to process. If you have 3 people in front of you, that steals you half an hour - totally unacceptable for business trips....
March 22, 2014
Rated 4 out of 5 by Marzada Nightlife Hotel
If you are into nightlife then this is the perfect stay. There was techno music in the whole hotel which could be heard inside my room. It was impossible to sleep. At 01:00 AM I asked them when this would eventually shut up. They said it would automatically shut down at 01:30. The whole place is decorated like a discothek. The adjacent restaurant is pretty but furnitures small as for children. The food was an asian medley but despite the name Spice Marrket.of the restaurant the food tasted rather boring.
January 21, 2014
Rated 4 out of 5 by billybob8 consistency
Room was nice,clean and comfortable. Checked in on 17th late evening as a walk in and the receptionist (australian?) was very helpful and she didn't rush checking me in, taking time to explain everything. Unfortunately didn't get her name!
The guys at the door not so friendly! Feeling it necessary to mention in public at a crowded front door how much it would cost me.
Same could be said for the morning receptionist. Efficient rather than friendly.
Overall though doesn't take away from the fact the hotel is stunning as are most W hotels!
October 18, 2012
Rated 3 out of 5 by Vip4me Not the best W hotel
My biggest dislike was the bathroom inside a closet. The toilet was in the closet and was more like one you see in a portapotty. The windows are too covered up to see out clearly and all of the security at the front door is annoying. Who are they expecting the Pope? I could go on further but I saved that for Yelp. I will say that the positives were the cool door signs and the dark hallways seemed like a fun nightclub atmosphere. They tried on the design in the rooms but it was not up to my cup of tea. And why are the beds on the floor?
July 25, 2012
Rated 2 out of 5 by Ktse Noisy & Not worth the price
Wifi is very popular now, there is no free wifi in the room provided to the 1 / F lounge have free wifi. But too many nights out and compare the noise of strangers.
The water will flow to the hall when bathing.
The room can be added a pot Water Bottle better.
March 15, 2014
Rated 4 out of 5 by markap Don't forget the team!!
I have to admit, over time, i have written a couple of reviews of the W London. I do stay here often and usually however, I've focused on the product or some slight that has upset me. This time though I'm gonna highlight the team or talent in W speak. As a frequent traveler, I have to say, it really makes a difference if even one team member welcomes me back or remembers I'd stayed before. At the W, the team are warm, welcoming and super helpful. The team make it wonderful to return here. Job well done team. Cheers
November 2, 2013
Rated 5 out of 5 by Kerry95 Could do a little more
I had stayed here in July and have only noticed I could write a review now.
On arrival my room hadn't been cleaned properly and my shower was downright dirty. Horrible looking marks on the wall unimpressed me too.
I had sent my very expensive designer shirt to be dry cleaned to wear the next day and when it was returned to me there were very visible dirty marks. After complaining and being told nothing could be done to remove the marks without damaging the shirt finally someone miraculously cleaned it. Unfortunately it was not in time. The shirt had to be mailed back to my home address as I had to check out before it was ready. I was very unsatisfied with this service.
Overall, the hotel has wonderful staff and I plan on staying here again. Hopefully it can meet my standards this time round.
January 3, 2014
Rated 4 out of 5 by Anouk W London
I love this hotel however I never seem to be able to get all the lights out in one go :-)
March 19, 2014
Rated 5 out of 5 by Anderson42 Fantastic!
Everything associated with the hotel was excellent! The doormen, reception, staff, room service, restaurant, etc. All really fantastic! The location is perfect with easy access to tubes, shows, shopping, museums, excellent food, etc. Hands down the best place we've stayed in London.
March 8, 2014
Rated 2 out of 5 by msloan Extremely loud music
I was kept up one night until 4am by extremely loud music in a private club below my room. It's unclear to me why they would put a business traveler directly above a club that plays incredibly loud music until 4am and then the only option to make things right is to make me move at 2am. It was really really unfortunate.
March 1, 2014
Rated 3 out of 5 by NTC2000 A hotel that lost its charm
I stay regularly at the W Hotel, but the cleanliness has decreased. Bathrooms are smelling, the black carpet in the standard rooms are dirty
Platinum customers are not valued as in other SPG properties, upgrades are not common
Nevertheless, the FO and breakfast staff are really nice and friendly being a reason to come back - I want to highlight Andrew and Bernardo here
February 21, 2014
Rated 5 out of 5 by Kamluca WOW
W is a FANTASTIC brand and the Leicester Sq property certainly is the essence of what the W Brand is all about. The staff are welcoming, informal yet will respect privacy. Every staff member encountered was cheerful and made you feel its "all bout me"! All requests were gracefully acknowledged and if this fell outside what they could provide, alternatives were provided, so NO is not option. The hotel is hip and is very unique. This is evident from the entrance to the rooms. The attention to detail is extremely remarkable. Everything must be noticed and appreciated……from the "Union Jack" book case to the "Disco Ball floor numbering" on each floor, and so much more!!! The rooms have been designed to maximise space and all the features give it that "special, extraordinary feel", i.e.: the use of mirrors, art work, colours and the sink in the room! The Bar is a MUST….a great vibe, music and selection of drinks. Great Hotel and look forward to the next visit.
February 27, 2014
Rated 4 out of 5 by consultant1001 All very nice, but the light...
I liked the hotel a lot, the only disturbing feature was that the light from the illumination of the facade was obviously shining into the room and couldn't be blocked by shades so it basically was light during the entire night...
I loved the breakfast buffet.
March 6, 2014
Rated 5 out of 5 by CapeCodTravelers Outstanding Staff, Ideal Location, Amazing Property
We enjoyed a truly perfect stay at this property. We were upgraded to a gorgeous suite on a quiet floor and enjoyed flawless customer service by every member of the staff with whom we interacted. From the moment we arrived and were greeted with a welcoming, professional and gracious check-in - our needs were anticipated and exceeded. We greatly appreciated the personal care we received from every member of the staff. The concierge team was knowledgeable and creative; the housekeeping service was flawless, consistent and accommodating; and the doormen/valet/security service was responsive and charming. We also were thrilled with the quality of the food presentations both when we dined at Spice and when we enjoyed in-room dining. We are looking forward to returning to this property!
August 6, 2013
Rated 5 out of 5 by MrsR0103 The best pillows I have ever slept on!
We stayed at the W Leicester Square a couple of years ago and loved it so much we came back to kick off our honeymoon! Great location, friendly and helpful staff and great room with the best pillows ever!
March 10, 2014
Rated 5 out of 5 by KevRaf W = Wonderful
Once again a fantastic stay at The W Leicester Square. Having stayed at many London Hotels over the years The W Leicester Square is now almost like our home from home in London. There is always a ward welcome from staff who welcome you as if they remember you from last time, the rooms are fabulously chic and the bar area goes from chilled out for a morning coffee to a buzz of activity in tehevenings. We have stopped shopping around for stays in London and The W is now firmly on our favourites toolbar
October 4, 2012
Rated 5 out of 5 by Murpho 5 Star All The Way!
Spent weekend at W London as anniversary surprise for my good lady.
W is in superb location, right in the heart of London and nearby to all fantastic theatres and restaurants all in easy walking distance.
Staff were very helpful and even provided us with an awesome room upgrade to WOW Suite which certainly lived up to it's name!
The Wyld bar was also very vibrant, with superb music and great party atmosphere.
All in all we couldn't fault the whole weekend - well done to the W team and thank you!
June 10, 2013
Rated 5 out of 5 by Reggy81 Excellent all round
This is the first time we have stayed at this hotel and it was just excellent. I was a little wary after reading some of the reviews so I asked in advance for a quieter part of the hotel. I can't rate the staff highly enough, nothing was too much trouble, everybody was extremely polite, helpful and above and beyond their roles. The room was immaculate with excellent black out blinds, and no noise at all despite staying on a busy Friday night.
I would most definitely stay here again, many thanks.
July 15, 2013
Rated 5 out of 5 by JonathanF Very good experience
We had a wonderful time in the W London. It is a beautiful hotel that is well located in the city. Most everything that we were interested in seeing/doing (Tate Modern, Carnaby Street, restaurants) was within walking distance. The Fabulous Room was too small, but everything was new and clean. The staff was very helpful and friendly. My wife and I really enjoyed the breakfast in the hotel's Spice Market restaurant each morning. I look forward to returning to the W London next time we are in town.
September 2, 2012
Rated 5 out of 5 by yank2014 Great!
I love the W hotels. Some of them have been less comfortable than others, but the W Leicester Square was fantastic!
March 11, 2014
Rated 5 out of 5 by MissJones Amazing stay at the W London!!
I had an amazing stay at the W London! I will definitely return... The staff were great, would like to mention Derek from Welcome Desk and Will (waiter from the "Library") they were friendly, professional and very helpful and gave an efficient and quick service, which is just what I was looking for. Will went above and beyond and made us feel right at home!
Also the location, you just cant get any better! Right in the centre, where everything is happening...
Can´t wait to return!! Thank you.
December 5, 2012
Rated 5 out of 5 by ajd1564 A warm welcome from a cool Hotel
The Hotel has achieved that subtle and usually elusive balance between being a place you have to stay when you are away and a place where you want to stay longer when you're there.
The staff are as warm and efficient as they are cool. The rooms are a welcome change in style and comfort. The public spaces are invitingly different with interior designs that interest and excite. The W Hotel London provides an opportunity to have a different hotel experience - a really enjoyable one.
July 16, 2013
Rated 5 out of 5 by WSwsWS EXCELLENT
We have travelled a lot and into very very good hotels in the world, BUT this hotel W London is just excellent, best service ever, best staff ever and best work ever. They have the best service and we will always stay there for sure all time we will be in london.
Recommended in high list.
February 16, 2014
Rated 5 out of 5 by Smudge76 Great Atmosphere, rooms and location
Blown away by our stay at this hotel over the weekend. Staff were great from the moment we arrived to the moment we left. Room was great but for me the best thing was the atmosphere. the Bar is buzzing with DJ's playing great tunes that makes you want to stay there. Overall very happy with the experience and will be coming back in the future!
Its not the most expensive hotel I have stayed at but its one off the best better than some that charge more!
November 25, 2013
Rated 5 out of 5 by Poulette The W London Staff are the best
People make the difference. The W London staff are such nice people. (apart for the doormen downstairs)
March 3, 2014
Rated 5 out of 5 by Gillp Great Central London Location
The W Hotel in London lives up to the chain's excellent reputation, and we had a great time here. The location by Leicester Square is very good for access to shopping, transport, bars and restaurants. The hotel has a lively, modern and funky atmosphere.
Rooms are of an excellent standard, and the staff are all attentive to guest's needs. Make sure you request a room away from nightclub, or could be noisy! We were round the back, and had no problems.
October 7, 2013
Rated 2 out of 5 by jno1 Pass on this place
Not a good business hotel. Very cool looking hotel and probably great if you are 20-30 years old and looking to party. I hardly slept while I stayed there because of the all the noise.
February 23, 2014
Rated 5 out of 5 by Joannajojo OUTSTANDING STAFF
My husband and I booked into the W Hotel Leicester square for the weekend. We chose the hotel as it was so close to the Theatre and we had tickets to see Les Miserables. We were able to walk to the Theatre from this hotel in less than 5 minutes so the location was perfect.
From the booking process, everything was taken care of for us by the truly amazing staff. We were blown away by their care, thought and personal touches. Coen (the general manager) was quick to respond to my email, answering all my questions and ensuring that if I needed any further assistance with ANYTHING that I knew I could contact them again. He also put me into contact with one of their specialised 'Insiders' Jess.
Jess was by far one of the most professional, hard working and exceptionally thoughtful people I have ever come across. From our first correspondents she was willing and keen to help make our visit the best it could be. She helped me to organise our dinner, breakfast, suggested places to visit...she even replied to emails on her day off!!! Jess ensured that our stay was amazing, and I honestly couldn't thank her enough! She made our whole experience perfect. She treated us as friends and was there for any questions I had.
When we arrived I was feeling rather sad leaving my 10 month old son for the first time - then we received a parcel from Jess; a gorgeous gift for our son...I honestly could have cried. To have gone to the trouble of getting to know us and then to buy him a gift was such a kind thought and made us feel so welcome.
Coen (The general manager) also sent us a card welcoming us to the hotel with a bottle of champagne and a cake. We were overwhelmed by the kindness of the staff. The champagne was very happily received and helped to make our stay even more romantic.
This welcoming atmosphere continued throughout the hotel - with all staff greeting us with a smile and ensuring that our needs were being met.
The room itself was beautiful. We stayed in one of the 'Wonderful' rooms. The facilities were great. The bed was so comfortable and the shower was amazing. The sun came up very early, so without blackout blinds I would recommend taking an eye mask if you are a light sleeper. Saying that the view from our window was fantastic and we enjoyed watching the sun coming up over London.
The hotel is kept immaculately clean. The furnishings are to a high standard and the whole atmosphere is both relaxed and welcoming.
That evening we dined at the Spice market, their restaurant. Again the friendly staff made us feel very welcome. We found the food rather spicy - but when the waitress realised this she told us that we could have ordered the food specifically to our taste, requesting less spice/ chilli's. The food was prepared to a high standard so if I were to eat there again I would definitely ask what was less spicy on the menu! Although the food seems reasonably priced for how good it was, the alcohol was very expensive...although all prices can be found in advance on their website.
Without a doubt we would love to stay in this hotel again and we have already recommended it to many friends. A HUGE thanks to all the staff!!!
March 21, 2014